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[QUOTE=Guest;183309]Hrishikesh Korad 
 [b]E-Mail [/b]: rishikorad AT gmail.com 
Summary
- 6+ years of experience in Aviation Industry.
- 5+ years of experience in Customer Service & Airport Operations.
- Expertise with Customer handling, cargo handling procedures and departure control system and Load and Trim. 
- Knowledge of airline security procedures. 
- Knowledge of process airline ticketing, billing.
- Performed user level testing for Indigo Load and Trim software. 
- Ability to perform in a growing company and the skill to work closely with business teams to achieve customer satisfaction 
- Excellent at customer service orientation, effective communicator
- Good communication & analytical skills
 Work Experience
IndiGo 
IndiGo incorporates the best hardware, software, interface design & personnel from around the world. The IndiGo team uses all of these resources to design processes and rules that are safe and simple, that make sense, and that cut waste and hassles, which in turn ensures a uniquely smooth, seamless, precise, gimmick-free customer experience at fares that are always affordable. IndiGo focuses on doing one thing, and doing it well.
[b]Duration [/b]: July 2006 – Till Date 
[b]Role [/b]: Asst. Manager (Airport Operations & Customer Services)
[b]Functions [/b]: Airport Operations.
- Scope & Responsibilities
1. Responsible for Check-in/Reservations.
2. Ramp Activities,Preparing Load and Trim Sheet for A320-232
3. Responsible for Airport Authorities/ATC billings.
4. Maintenance of ground service equipments.
5. Performed Secondary Security Checks, X-ray Screening of baggage’s 
6. Post flight Documentation.
7. Conducting internal audits for improvements in day to day operations. 
Global Aviation P.Ltd.
Global Aviation Services Pvt. Ltd. was established in 1975. Since then it has come a long way and today has 71 offices in 17 prime locations in India. The core business of Global is Airline Representation (General Sales Agents) and currently it represents 14 Airlines as its Passenger and/or Cargo GSA in India 
[b]Duration [/b]: Jun 2005 –Jun 2006 
[b]Role [/b]: Cargo Sales & Operations Executive.
[b]Functions [/b]: Cargo sales & Handling. 
- Scope & Responsibilities
1. Effectively contributed in cargo business of Indian Airlines by adding count in their corporate clients. 
2. Pioneers in kingfisher Airlines Cargo Setup at Pune Airport.
3. Initiated in sales activities to enhance the Business of Kingfisher as well as Global aviation P. Ltd.
4. Handling out bound and in bound cargo at Pune airport.
5. Coordination with cargo agents for billing settlement. 
6. Daily database maintenance. 
Hind Musafir Agency Ltd.
HMA is a full services, IATA certified travel agency. A part of the Bajaj Group of companies, it is one of the most experienced travel agencies in the business with over 50 years of experience.
[b]Duration [/b]: Oct 2004 – April 2005 
[b]Role [/b]: Domestic Counter Staff 
[b]Functions [/b]: Domestic Air Booking 
- Scope & Responsibilities
1. Responsible for domestic air ticket bookings for corporate travelers from Bajaj Auto & Telco.
2. Billing and settlement with airlines and customers.
Other Industry Experience 
Sea Rock Shipping Inc. (Dubai) (20 Months as a Deck Cadet on board ship M.T. Al Ghadeer from Jul 1999 to Mar 2001)
[b]Responsibilities [/b]:
1 Maintenance/ loading unloading /navigation and other activities involved in sailing 
Training & Education
- Bachelors Degree in Arts from Tilak Maharashtra University (Social Sciences)
- Diploma in Travel and Tourism from Maharashtra State Institute of Hotel Management and Catering Technology.
- Certification Course in IATA-FIATA (Cargo)
- Basic AVSAC course conducted by IndiGo.
- X-Ray Screener certification by BCAS at RDCOS, Mumbai. 
- Completed Aircraft Marshalling training conducted by IndiGo.
- Dangerous Good Regulations Awareness Program.
- Completed Software Testing Course.[/QUOTE]

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