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[QUOTE=Guest;181893]RESUME
GURVINDER SINGH SHERGILL
[b]Email [/b]: gshergill AT rediffmail.com 
SKILLS & ABILITY
- 10 years Experience in Insurance, Telecom / BPO (Inbound & Outbound), Banking / Finance 
- Good analytical skills and data analysis / Interpretation 
- Extensive experience in Sales / Mktg / Operations / Recruitment / Training / HR
- Good interpersonal skills, Leadership qualities and positive attitude
- Ability to work under pressure, multi-task and motivate a team
OBJECTIVE
Seeking an opportunity for professional growth with a Progressive Organization where I may apply my professional skills, while gaining valuable exposure to learning new processes in the field of Customer Support, Marketing / Sales, Strategy Development and Consulting / HR.
PROFESSIONAL EXPERIENCE
[b]1. Company [/b]: Howden India (MNC Broker)
 Retail Business (Life & Non Life Insurance) at Chandigarh
[b]Designation [/b]: Cluster Head – HR / Training / Sales / Mktg / Operations / Recruitment / Admin
[b]Since [/b]: Sep 2007 – July 2011, Responsibilities:
- Establish, execute and present sound business plans.
- Set up a distribution network by timely recruitment of front-end sales force.
- Set targets, performance metrics, monitoring mechanisms and training systems, etc. 
- Train teams on required business knowledge and industrial standards.
- Achieve sales plans, growth in revenues and develop new business.
- Track agents’ performance daily; achieve optimum closures of leads and ensure regular Follow-ups.
- Increase the “Wallet Share” of the company with the customers & track industry events, 
 develop relationships with relevant stakeholders.
[b]2. Company [/b]: Reliance BPO / Reliance Life Insurance 
 With Tied Channel Navi Mumbai at National Headquarters / DAKC
 [b]Designation [/b]: Sales Manager – Training / Recruitment / Sales / Mktg
 [b]Duration [/b]: Oct 2005 – Sep 2007
[b]Responsibilities [/b]:
- Execution of sales strategy to increase market reach and penetration through market segmentation; seek new customers & increase sales. 
- Responsible for recruitment and management of Agents; identify, recruit and manage advisors from the respective region. 
- Train and motivate advisors to provide a better understanding of market and products.
- Monitor and review agents' performance; help them achieve maximum business. 
- Achieve retention targets while ensuring adherence to collection of premiums & new policies
- Study of trends and benchmarking information.
[b]3. Company [/b]: E2E SerWizSol Pvt Ltd, a Subsidiary of TATA Enterprise
 [b]Designation [/b]: CCA for Operations and Customer Service / MIS / Retentions / Back end
 [b]Duration [/b]: June 2004 – Oct 2005 in Pune for Delhi / Mumbai Circle in Post-Paid
 [b]Responsibilities [/b]:
- Solve customer queries in various problems of billing, activation, product-related, Database.
- Handle calls for post paid, Internet, Wireless / CDMA features of FWP/FWT & Mobiles.
- Close all Service requests in time and check that no Escalations take place.
- Received “Appreciations Calls” from Top Corporate & Customers. 
[b]4. Company [/b]: HBL Global Pvt Ltd (Sister Co of HDFC Bank)
 [b]Designation [/b]: Promotional Executive
 [b]Duration [/b]: December 2002 - May 2004 at Pune
 [b]Responsibilities [/b]:
- Handle retail & liabilities products of HDFC Bank like CASA, Current A/C, etc.
- Recruit merchant establishment for VISA, MASTER and AMERICAN EXPRESS credit cards 
 And various debit cards. 
- Generation of leads for Credit cards, NRI A/C, various loans, Life insurance products.
- Solve customer queries & problems through continued feedback and interaction.
[b]5. Company [/b]: Escort Yamaha Ltd (Dealer Network)
 [b]Designation [/b]: Customer Support Executive on one year contract at Haryana.
 [b]Duration [/b]: January 1997 - January 1998 
 [b]Responsibilities [/b]:
- Handle customer complaints and major technical faults. 
- Follow up with dealers and enable faster resolution of Issues and ensure world class service.
- Good understanding of release activities, assembly, hardware and management.
 
EDUCATION
- MBA (CRM) from NIBM, Chennai in 2007
- B.E. (Automobile) from College of Hi-Tech Engg ,Pune in 1996
- H.S.C from St.Vincent’s Evening College,Pune, Maha Board in 1993
- S.S.C from St.Joseph’s Night School,Pune, Maha Board in 1991
OTHER QUALIFICATIONS (Certification and Programs)
- Diploma in International Business Management, Pune 2005
- Diploma in Export & Import Management, Pune 2005
- MCED & District Industries Pune & Maha Govt,Pune 2000
MISCELLANEAOUS INFORMATION
[b]- IT Skills [/b]: Network Internet, Basic, Office Software Ms-Office, Word, Excel,Etc
[b]- Languages [/b]: English, Hindi, Punjabi, Sindi & Marathi
[b]- Leisurely Pursuits [/b]: Reading, listening to music, traveling, interacting with People 
[b]- Location Preference [/b]: As Co Requirement.
Sincerely,
GURVINDER SINGH SHERGILL[/QUOTE]

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