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[QUOTE=Guest;181773]Dear Sir/madam, I am trying to send by resume by side but it not happen hence i am sending by mail. Regards, Smita Naik [b][u]Resume [/u][/b]: Smita Shrinivas Naik [b][u]Email id [/u][/b]:Smita_Naik16 AT yahoo.com [b][u]Career Profile [/u][/b]: Administrative Assistant with strong interpersonal and organizational skills with a keen ability to multitask a variety of challenges and responsibilities [b][u]- Typing [/u][/b]: 25wpm [b][u]Skills [/u][/b]: - Strong organization and analytical skills. - Excellent interpersonal skills, office etiquette and phone manners. [b][u]- Software [/u][/b]: All Windows operating systems, Microsoft Word and Excel. - Knowledge of Ms Office (Excel Sort.Auto Filter, Concatenate, V-lookup, Pivot table, Validation) & Internet. Oct 2011-till date [b][u]Career Contour Present Work Experience [/u][/b]: [b][u]Administrative Executive [/u][/b]: ETCETERA (Aramuc India Ltd) - Handling Account of Aramuc Foundation Documentation, Emails and coordinating with Clients and Branch offices. [b][u]Primary objectives [/u][/b]: - Following Dispatch related things maintaining Subscription Records with various Back Office Responsibilities. - Handling the salary & Accounts Dept. - Responsible for Housekeeping, Security & Technical department. [b][u]Job Profile [/u][/b]:- - Prompt response and attendance to requests through calls or e-mails. - Make best endeavor to resolve requests/complaints by the clients while maintaining most courteous composure and adhering to standard customer service practices at all the time. - Escalating non resolving calls immediately. - Maintaining the record of all attendance and handling their detail salary. - Liaison with various technical vendors to keep in smooth functioning. - Maintaining records of Parking Space. Issuance of Parking Stickers to staff on request. - Maintain Excess cards record for Security purpose. - Maintain and update various logs, records and other operational documents as per requirements. - Maintaining Fire fighting system. Help Desk Coordinator(1 st Jan till june2011 ) [b][u]Past Work Experience [/u][/b]: Colgate Palmolive (India) ltd - Preparing the checklist including server backup log, pending call report and antivirus update report. [b][u]Job profile [/u][/b]: - Log a call to E-helpline about all the user complains. - Log a call for Wipro and with IBM Team - Scanning the multiple scanning PDF tiff and conversion to PDF etc. - Activate and deactivate the Cisco phone - Maintain the weekly visit reports. - Preparing a report on weekly basis for IBM, and Wipro call log. - Checking the mail on daily basis lotus mail. - Escalating the matter in case of pending case for Wipro and IBM call - Co-coordinating with warehouse - Log A Call with network team when link is down to particular warehouse. [b][u]MIS Executive [/u][/b]: (Sep 2007 till 23 Dec 2011) ICICI Bank ltd MIDC Andheri (E) - Maintenance of the Daily Reports, Monthly Reports. [b][u]Job profile [/u][/b]: - Making Performance Report of SEG Sales Managers, Branch Manager, and Cluster Branch Managers Weekly & Monthly Basis. - Sending emails and co-coordinating with regional coordinators, Sales team. - Data crunching form SFA (Sales Force Automation) and preparing MIS. - Updating the AML cases. - Co-coordinating with Regional Heads. - Generating EMP code for Sales Executive. - Fixing Training for Sales Executive - Preparing offer Letter [b][u]Academic Record [/u][/b]: - Passed SSC from Mumbai University - 2001 - Passed HSC from Mumbai University – 2003 - Passed B.Com from Mumbai University - 2007[/QUOTE]