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[QUOTE=Guest;180022]CURRICULUM VITAE
NAVEEN SINGH RANA
Email – rananaveen AT yahoo.com 
[b]CAREER OBJECTIVE [/b]:
Seeking Team Lead/Assistant Manager/Manager Position in Service IT Asset & Configuration Management or MIS domain in reputable IT Firm, where I can use my ability to achieve my accomplishment, which will result in progress of my company and me. My past experience will enable me to do better under the instruction of my superior.
[b]EDUCATION  [/b]:
[b]Academic [/b]: - MBA (IT) from Sikkim Manipal University - 2011
 - B.A. From Delhi University, New Delhi – 2002
 - 10+2 in Science Stream, Govt. Inter College, Pauri Garhwal, Uttranchal - 1994
 - 10th in Science Stream D.A.V. Inter College, Pauri (Garhwal) Uttranchal - 1992 
ADDITIONAL QUALIFICATION & TRAINING
1996-1997 Bhartiya Vidhya Bhavan, New Delhi
One year Japanese Language Course
2011 ITIL V3 Foundation certified
2011 Configuration Management 
[b]COMPUTER KNOWLEDGE [/b]:
[b]Operating System  [/b]: Windows
[b]RDBMS  [/b]: Access, SQL (basic)
[b]Language  [/b]: HTML, VB6 (basic)
[b]MS Office  [/b]: MS Excel (V-Lookup, H-lookup, Filter, Pivot Table, Micro recording & writing, Left, Mid, Clean, Trim, If, Choose, Concatenate, countif, Countblank, Text to Column, Protect, Data Validation, counta, Countblank, Sumif)
  [b][/b]: MS Access (All query, Macro)
  [b][/b]: Crystal Reports
CORE COMPETENCIES & SKILLS
i) Multi tasking.
ii) Good knowledge of MS Office/MS Outlook (MS Word, MS Excel, MS Access, MS Power Point, VB6 and Outlooks)
iii) Excellent interpersonal skills, the ability to communicate effectively both by verbal and written means
iv) Ability to establish an effective team and to work as part of a team. 
v) Currently handing the team of 5 analysts from offshore and 2 from onshore.
vi) Experience using a service management toolset to upload and migrate data 
vii) An understanding of SLA.
viii) Operational knowledge of Configuration Management or Service Asset and Configuration Management (SACM) processes and procedures
ix) BMC Remedy 7 working knowledge.
x) ITIL V3 foundation Certified.
xi) Refresh Project Handling (coordination with FS, Project Manager and DXC Manager) 
[b]CURRENT JOB [/b]:
Computer Science Corporation (10th October 2011 to till) Noida
[b]Job Profile  [/b]: Team Leader – Operations(Global Asset Management Lead)
Company Profile
.
- Working as Global Asset Management Lead, handling the Asset Management services globally for EMEA, America and Asiapac region.
- Working in Service IT Asset & Configuration Management domain with responsibility of IT Asset Inventory Management.
- Interface the onsite team for IT equipment Allocation, Release, Shifting and Transfers
- Handling the team of 5 Analyst from offshore & 2 from onshore.
- Attend weekly call with SDM, SE, SDD and with all other counterpart for any update for any other significance changes in account and responsible to cascade the information to my team for IT Asset Management perspective.
- Track all incoming / outgoing IT equipments and Manage the IT stocks and ensure effective usage of assets through various Reports.
- Attend the project/ bulk movement meeting and signing off the movement plan, date and time.
- Prepare various weekly, monthly and quarterly stores report and send them to supervisors
- Prepare Monthly Asset Register for Invoicing purpose (Billing Report).
- Monitor all the reports quality generated by the team for Asset Mgmt/Inventory Control for corporate or budgetary reasons. Leasing and Disposal Management
- Active Member of Remedy user Group.
- Interaction with the vendor manager / onsite team for material receipts and compliance issues with DXC manager.
- Daily coordination with Technician, field services and other CSC counterpart via email, Telephone, same time chat. 
- Actively participating in evaluation of the Asset Management domain and identification of best practices and opportunities for process improvement / automation.
Involve in Refresh Project (approx 6000 Laptop needs to be replaced under this Refresh Project).
Involved in Desktop Refresh Project.
Computer Science Corporation (from 6th November 2008 to October’2011) Noida
[b]Job Profile  [/b]: Senior Analyst IT Asset & Configuration Management)
- Worked in Service IT Asset & Configuration Management domain with responsibility of IT Asset Inventory Management.
- Used to prepare various weekly, monthly and quarterly stores report and send them to supervisors
- Managed database updates of asset record.
- Generates reports from Asset Mgmt/Inventory Control for corporate or budgetary reasons. Leasing and Disposal Management
- Active Member of Remedy user Group.
- Project completed successfully for repository migration from AMI to BMC Remedy7.
- Involvement of protect the integrity of service assets and configuration items through the service lifecycle (from Ordered to Disposed).
- Worked in Asset Management Incident Management console and Change Management console wherein keeping an eye to CI and the respective relation in Remedy 7. 
- Conducted monthly physical inventories and cycle counts audit.
- Actively participating in evaluation of the Asset Management domain and identification of best practices and opportunities for process improvement / automation.
- Attends conference calls with various counterpart of CSC around the world (i.e. CAB call, Business communication etc.)
- Currently managing approx. 30,000 IT equipment (laptop/desktop/workstation/server/Printer/Network equipment etc) for our client Bombardier Transportation.
- Involved in Refresh Project (approx 6000 EUC equipment needs to be replaced under this Refresh Project).
I was also worked on the following reports preparation, reconciliation, follow-up and reporting.
1. Asset evergreen report using MS Excel (daily)
2. Server report – using MS Excel, MS Access (daily)
3. Validation report. – using MS Excel (weekly) 
4. E-inventory report (backup)- using MS Excel, MS Access (weekly)
5. Asset metrics report (its direct report to senior management) using MS Excel, MS Access (monthly)
6. Sample Audit Process report – Using MS Excel, MS Access. (monthly)
7. Surplus redeployment – using MS Excel, MS Access (monthly)
8. Daily/Weekly onshore call with Manager for account related update. (weekly)
9. Direct coordination with onshore counterpart through call or through IBM product same time to collect the data for the reports. (when required)
10. Weekly Non-productive report – using MS Excel & MS Access. (weekly)
[b]Training completed in CSC [/b]:
1) Microsoft Excel & Microsoft Access
2) AMI Tool / Remedy 7
3) Presentation Skills
4) USD Process
5) MS Project basic & Advance
6) Business Communication
7) ITIL V3 Certified (From Exin)
8) Completed 20 hours Configuration Management Training in CSC.
9) Lean
[b]Achievement  [/b]: 
1) I have been promoted Team Lead – Operation in October’2011.
2) Received accolade in January’2011 for process improvement and automation.
3) Introduced Missing User Report.
4) Introduced Remedy validation error report.
5) Introduced the CSC core process Asset Evergreen in Remedy environment. “AE process is a hardware asset management process for End User Equipment to keep the asset repository evergreen i.e. whenever an ICMS (Install, Move, Change, Surplus) or OTBF (OuTage/Break-Fix) activity is performed on an asset, it ensures that the relevant ticket information which enables keeping track of the asset and the asset main attributes are up-to-date in the asset repository
[b]TRACK RECORD [/b]:
Heidrick & Struggles International (from May 2007 to 30th October) New Delhi
Company Profile
Heidrick & Struggle is a leading Market Search and Executive Leader Search & consulting firm. It has specialized in Chief Executive, Board Member and senior level management search assignment for a vide variety of clients. It has Head quartered in Chicago, USA have more than 50 year experience with 57 locations and approx 1500 employee all around the world.
Hedrick provides exceptional service and expertise to deliver effective leadership solution for clients.
[b]Job Profile  [/b]: Database Analyst
- Worked on Interim Projects with the Knowledge Managers. This mainly involves research on the Internet and interaction with knowledge managers through email. 
- Creation of company records in the Database through company's research on the Internet. This includes, studying company's line of business and then coding the company in our database as per its line of business.
- Processing of Candidate Resumes in the Database. This mainly involves coding the candidate's profile in the database as per the working level, industry and expertise of the candidate. This requires clear understanding of the candidate's job profile, so that the person is correctly coded as per the functional and industrial practice.
- Liaison with consultants and partner across the globe and providing support in the recruitment process.
- Responsibility of maintaining client relationships
- Capturing & updating daily high profile international & domestic executive moves through extensive research.
- Preparation of MIS in MSExcel using Lookup and Pivot Table for the management consideration.
[b]Achievement [/b]:-
i) Training provided to Jr. Database Analyst of my team for capturing of stats in Excel.
I have got the privilege to audit the Executive Move report before sending it to customer worldwide.
E-Funds International India Pvt. Ltd. (from June 2003 to 4th May 2007) Gurgaon
[b]Company Profile  [/b]:
E-funds, which spun out of Deluxe Corporation and had its initial public offering (IPO) in June 2000, headquartered in Scottsdale, Arizona (USA). E-funds is an industry leader with nearly 30 years of experience and expertise in electronic payments. E-funds provide Electronic funds transfer and processing, ATM deployment and management.
In India 4 offices, one call center in Mumbai, one BPO & call center in Gurgaon, 2 software development center in Banglore.
[b]Job Profile [/b]: Team Member
I had worked with E-funds International India Pvt. Ltd. (BPO, Call Centre Co.) as a Team Member since 20th June 2003 to 7th May 2007. In Efunds, I have got the privilege to work in 3 processes.
[b]1. Order Clarify(OC)  [/b]: My key area was in Order Clarify(OC) to resolve the hold using documented guideline, analytical judgement, experience, USPS, Switchboard, Goggle, and process tools. Also the interaction with Customer through Fax and Mails using Lotus Notes.
[b]2. Exceptional Process (EP) [/b]: My key area was the processing of Financial instruments i.e. cheque and deposit, withdrawal, Money market etc., in EP process, which is the sub process of Customer Interface (CI), since April 2006, where the key area is, processing the same Financial Instrument through R&D using analytical judgment and Emulator, USPS, Switchboard and Goggle. Also the preparation of Callout report through Fax and Mails to customer using Lotus Notes.
[b]3. Customer Interface (CI) [/b]: In CI process my key area was to process the Financial instruments i.e. cheque and deposit, withdrawal, Money market etc., which has approved and requisite by various USA Financial Institution (i.e. Washington Mutual, US Bank, Wells fargo, National City, Wachovia and Wells fargo). I was also in the preparation of tick sheet consolidation report and process presentation in MS Excel and Power Point.
[b]Rewards [/b]: 
1) I have got appreciation letter from SDL for processing 25,000 errorless orders in 2004.
2) I have been awarded for “Bright Star” twice in 2005 for outstanding performance in the process.
3) I have been awarded for “Elite Award” in September 2006 for outstanding performance in the process.
[b]Training [/b]:
1) I have got Six Sigma White Belt in-house training in “Efunds” in 2004.
2) Personality Development, WOW (We outdoor workshop
3) Business communication[/QUOTE]

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