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[QUOTE=Guest;171668]Analytical And 13 Years Experience In Office Administration / Operations /
 Customer Support / Marketing 
 
 BRIEF OVERVIEW
________________________________________
 [b]PROFILE [/b]:
Paramita, well conversant in Customer Relations, is eager to pursue a challenging career in Customer Service, Operations, Guest Relations, Marketing or Office Administrative job. 
 
[b]CAREER OBJECTIVE [/b]:
 To associate with “Professional Ambiance” offering steady growth and recognition towards my contribution for the positive advancement of the organization.
 Willing to use skills & knowledge to the best of abilities.
 To upgrade knowledge with time for better performance.
PROFESSIONAL SUMMARY
________________________________________
[b]Highly Experience in [/b]: Experiential learning is composed of three components:
 [b]Customer Service Knowledge [/b]: Concepts, facts, information and prior experience.
 Operations 
 [b]Guest Relations Activity [/b]: Knowledge applied to current, ongoing events. 
 Front Office 
 [b]Systems operating Reflection [/b]: Thoughtful analysis and assessment of one’s
 Administrative Field own activity and its contribution to personal growth 
CAREER PATH
________________________________________
Head – Operations & Marketing – Magick Box - Kolkata June ‘09 Onwards 
Business Partner – Cafeteria Service to Corporate house / IT / BPO 
[b]Responsibilities [/b]:
 Directly responsible for all Business Tie-ups with various corporate house / IT / BPO Sectors.
 Independently managing the entire Marketing, Branding & Promotions
[b]Current CTC [/b]: 3.5 Lacs
Duty Manager – Inox Lesure Limited. - Swabhumi Kolkata, April ’04 to June ‘09 
Four Screen Multiplex with two concession counters.
Reporting to General Manager / Manager Operations
[b]Responsibilities [/b]:
Maintaining guest relations, coordination & training of staff, maintaining staff allocation & scheduling, programming of the movies, verifying and authorizing all reports in operations, maintaining liaison with other departments, ensuring smooth operations, Daily food ordering, Daily floor operations. Daily briefing to all staff present in a shift. Entire Charge of the Housekeeping Department. Coordinating Special Events and in-house promotions at regular intervals. Complete responsible of smooth functioning of Stores, Duty roster, daily sales report, other operation related reports, MIS, Yield, Batch etc., Responsible for making and giving presentations in half yearly town hall about budgets, its fulfillments, future plans and many more. Strongly involved with Marketing, Branding & Promotional Activity. Actively involved in preparing every year’s Budget. Manage & lead a team of around 100+ people. 
Front Office Manager cum System Operator - Torsa Machines Limited Sept. ’04 to March ‘05
Public ltd. Co. Manufacturer of Jaw Crusher, Stone Crusher etc. 
[b]Responsibilities [/b]:
Directly responsible for all in house office assistant dealing in the Administrative Department. Independently handling the total operation in the system. Member of Purchase Committee. Effectively handling telecalling –(inbound&outbound) EPABX, E-mails & Internet, Fax etc. Preparation of Tenders, MIS and Quotations. Co-ordination with Marketing Department
Reporting to Vice President (Marketing)
________________________________________
Godrej Appliances Limited – (5 Years – September 1998 to August 2003.) 
Customer Relation Officer (CRO) – Service Deptt. (1 & ½ Years.) April ’02 to August ‘03
[b]Responsibilities [/b]: 
 Directly Responsible for receiving all Inbound calls – mainly dealing with complains & enquiries.
 Undertook telesurvey about satisfaction / dissatisfaction of all Appliance’s customers.
 Independently Handling Telemarketing (Outbound) selling AMC (Annual Maintenance Contract), Service Quotation and Spare Parts and also Appliances.
 Directly Responsible for interacting with all Dealers of Kolkata / up-countries about service calls.
 Total Responsibility of closing all pending service / demo calls by effective follow up with franchisees, Managers in charge, technicians and also reverting back to customers or dealers. 
 Directly Responsible for booking all Service / demo / Mandatory calls from Customers / Dealers / technicians, as well as passing the same to franchisees / technicians.
Team Leader cum Call Center In-Charge - (3 ½ Years.) September ’98 to March ‘02
[b]Responsibilities [/b]:
 Directly responsible for all business development activities, and effectively handled all general office administration, total responsibility of all the functions in the Call Center. 
 Independently managed the shift, attendance, leave and roaster of the call center.
 Undertook the occupation of the HR division in recruitment as well as contributed significantly in guiding and providing a thorough training to the newly joined CSRs.
[b]Achievements [/b]: 
 Successfully managed the total team by providing leadership, implementations and inspiration to the department to achieve their goals and objectives. Carried out Performance Analysis, making appraisals and obtained feedback. 
Marketing Executive - Prakrit Plant Media Limited (1 Year 8 Months) 
[b]Responsibilities [/b]: 
 Directly responsible for concept selling. Effectively handling the entrusted job.
 Independently handled the responsibility of Marketing in space selling. Visiting Client all over Kolkata.
[b]Achievements [/b]: 
Effectively fulfilling the given target. Successfully developed business and generated demand for Space. 
[b]Duration [/b]: January ’97 to August ‘98
 
EDUCATION
________________________________________
Pursuing MBA from SIKKIM MANIPAL UNIVERSITY 
 SKILLS
________________________________________
 Computer- MSWord, MSExcel, PowerPoint & Internet Application
STRENGTHS
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 Strong communication, interpersonal, learning and organizing skills matched with the ability to manage stress, time and people effectively. 
 Proven strength in problem solving, coordination and analysis.
 Achievement oriented with excellent people management skills and an ability to manage change with ease. Convent Educated background. 
 Strong Exposure in leading a team, excellent listening skills and approachable nature. 
 Strongly believes in discipline and maintaining a healthy environment.[/QUOTE]

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