Customer Care Manager Kolkata : www.siddhagroup.com Siddha Group

[muthukalee]

Position : Customer Care Manager
Location : Kolkata
Desired Profile : Graduate with 3-5 years of experience of customer care activities with good communication skills. Prior experience of working in a real estate organization shall be preferred.
Reporting To : Head Corporate Affairs

Position : Manager Marketing
Location : Kolkata
Desired Profile :
Graduate in any discipline. Post Graduation in marketing / mass communication shall be an added advantage.
A self-starter. Should have leadership capabilities. Excellent communication and presentation skills is an absolute MUST.
Previous experience of handling creative work would be preferred. 6-8 years experience in handling marketing (pre-sales) related activities (not sales or customer care). Prior work experience with an advertisement agency or a real estate company in similar profile would be an added advantage.
Reporting To : Head Corporate Affairs

About us :
Siddha is a highclass realestate developer and marketer, with fullfledged offices and facilities in Kolkata and Jaipur. Founded in 1986, Siddha has conceived, designed and built residential and commercial units and townships, at premium locations in Kolkata and Jaipur. Raj Aangan, the jewel in our crown, is a 141-acre NRI Township in Jaipur cocreated with the Rajasthan Housing Board. Led from the front by Chandra Prakash Jain, Group Chairman, Sanjay Jain and Siddharth Sethia, Joint Managing Directors, our mission is to help fill a fundamental void in Indian society~Quality Housing for Homes & Offices. Our prime goal, therefore, is to deliver high-design material and construction excellence within committed timeframes at competitive prices.

Contact us :
Siddha Park
99A Park Street
Kolkata 700016 India
humanresources@siddhagroup.com
http://www.siddhagroup.com

[Guest-IJT]

Name : Rupeshbabu
Email : rupesh_babu28 AT yahoo.co.in
Designation / Skillset : Area operation manager / Team handling , training , process oriented achieving target
11yrs Retail experience with sales background

Resume :
Objective :
To play a leading and constructive role in providing higher solutions in an organization which values enthusiasm and professionalism, and offers significant responsibilities and opportunities for growth and learning and welcomes innovative ideas, for growth ideas for newer and wilder horizons.
Strengths :
Ability to work in stress conditions with maximum input/output having zeal towards the achievement of organizational and personal goals both short term as well as long term.
Work effectively, independently or as part of a team.
Academic Qualifications :-
Course : PG.Dip in P.R.O
Course : B.Com.
Institution : Govt. Arts College, Nandanam
Class : 2nd Class
Year of Pass : April 2001
Additional Qualifications :-
Computer : Diploma in Multimedia
Learned skills : Adobe Photoshop, Adobe director,
KPT designs.
EXPERIENCE DETAILS - Desk InfoTech
Since sep 2010-till date
– working as Operation manager in Value-tech company ( a group of software solutions)
Key Responsibilities :
- Develop and appointing new business partners and motivating them for greater market penetration and reach.
- Interacting with new vendors and clients regarding product promotion in the market.
-
AREAS OF EXPOSURE
Business Development/Marketing
- Identify and networking with prospective clients; generating business from existing accounts and achieving profitability and increased sales growth.
- Analysing marketing trends and tracking competitors’ and providing valuable inputs for product enhancement and fine tuning sales & marketing strategies.
ESSAR TELECOM RETAIL LTD
- Worked as “Asst Sales OPERATION MANAGER” (sep 2009-sep2010)

Handled 15 members team and train them to get sales in any environment and situation by go-getting
- Managing store managers , team to achieve the targets
- Arranging training on weekly basis and train them for customer care, Personality development
- Makes a chart of footfall entry and make them to conversion
- Monitoring competitors work and intern we use new techies
-
Achievements
Rewarded many times from the company General manager, senior manager for target achieved for sales , and for process including Store hygiene, stock displayed , staff grooming standards .
In personally, achieved 1st in tamil language in school level and won many awards, prizes in sports , dance , proficiency


Since nov 2007-sep 2009
Worked as “STORE MANAGER –corporate sales
- Getting sales from the corp company and achieved the store target
- Increased the turnover of the store by 20% every year by corp sales
- Visual Presentation of the floor is to be taken care as per planogram and monitoring sales of the style displayed and slow selling style.
- Getting suggestions from the customer about the service rendered and for further improvements in customer service
- Monitoring the stock position of the department and giving the report to the Area Operational Manager in daily basis
Since Oct-2004 –DEC2007 - M/s. ICONET COMMUNICATION PVT. LTD.
- A leading Mobile showroom for Sales and Service
Worked as “Showroom In charge “
- Customer’s adaptation, Achieving Sales Target, Cashiering.
- Played a key role in planning & implementation, our sales team achieves a 20% increase within the very first years after opening of the shop.
- Getting suggestions from the customer about the service rendered and for further improvements in customer service
- Sending monthly reports to Corporate Office.
- Tallying of daily cash in the system(APX) with that of physical
- Cash and its deposit to the bank
Since June 2001 – Sep 2004 - M/s. Viveks,
- A leading Household Articles Sales Showroom
Worked as “ Sales Promoter ”
For Philips color television in tnagar branch
and for Thomson television in vadapalani branch.
Your’ Truly
M.S.Rupesh
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4297605
Date & Time : 25th Jun 2011 7:22 AM (UTC)
IP Address : 122.164.38.85
Browser Info : Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.1 (KHTML, like Gecko) Chrome/14.0.794.0 Safari/535.1
Predicted Country : India

[Guest]

RESUME
Name - MD.Nehal Hussain
Email :-nehalhussain786 AT gmail.com.
______________________________________________________________*___


Career Objective
§ Wish to pursue excellence in professional work to realize the best of self- potential, through new opportunities and strive for constant growth based on performance and accomplishment.


Academic Details
§ Completed intermediate from board of intermediate {M E C}
§ Secondary School From Anjuman High School

Techchnical qualification
§ Jet king Certified Hardware and Networking Essentials (JCHNE) Course from Jet king Institute, Secunderabad , Hyderabad.
HARDWARE SKILLS.
§ Installation and troubleshooting hardware components like hard disks, cd/dvd drives , etc.
§ Configuring and troubleshooting device Drivers.
§ System Assembling, Dissembling and Maintaining.
DESKTOP ADMINISTRATION.
§ Installation and configuration of Operating System such as , Windows XP, Windows 7, Windows 2008 server.
§ Manage the user Accounts and groups.
§ Installation of Antivirus and Troubleshooting virus problems.
§ Managing NTFS files and folder security.
§ Troubleshooting of Operating System such as , Win- XP , Win-7 and win-2008.
NETWORKING SKILLS.
§ Knowledge in Networking Essentials such as Ethernet, IP Addressing.
§ Configuring LAN and WAN networks, structure cabling.
WINDOWS 2008 ADMINISTRATION.
§ Installation and configuration of Windows 2008 Server.
§ Installation and removing of Active Directory.
§ Configuring DC, ADC, CDC.
§ Implementing DNS, DHCP,and File servers.
§ Creating Domain user accounts and Configuring user profiles.
§ Implementing of NTFS files and folder permissions and Network shares and permission.

[Guest]

Analytical And 13 Years Experience In Office Administration / Operations /
Customer Support / Marketing

BRIEF OVERVIEW
________________________________________
PROFILE :
Paramita, well conversant in Customer Relations, is eager to pursue a challenging career in Customer Service, Operations, Guest Relations, Marketing or Office Administrative job.

CAREER OBJECTIVE :
To associate with “Professional Ambiance” offering steady growth and recognition towards my contribution for the positive advancement of the organization.
Willing to use skills & knowledge to the best of abilities.
To upgrade knowledge with time for better performance.
PROFESSIONAL SUMMARY
________________________________________
Highly Experience in : Experiential learning is composed of three components:
Customer Service Knowledge : Concepts, facts, information and prior experience.
Operations
Guest Relations Activity : Knowledge applied to current, ongoing events.
Front Office
Systems operating Reflection : Thoughtful analysis and assessment of one’s
Administrative Field own activity and its contribution to personal growth
CAREER PATH
________________________________________
Head – Operations & Marketing – Magick Box - Kolkata June ‘09 Onwards
Business Partner – Cafeteria Service to Corporate house / IT / BPO
Responsibilities :
Directly responsible for all Business Tie-ups with various corporate house / IT / BPO Sectors.
Independently managing the entire Marketing, Branding & Promotions
Current CTC : 3.5 Lacs
Duty Manager – Inox Lesure Limited. - Swabhumi Kolkata, April ’04 to June ‘09
Four Screen Multiplex with two concession counters.
Reporting to General Manager / Manager Operations
Responsibilities :
Maintaining guest relations, coordination & training of staff, maintaining staff allocation & scheduling, programming of the movies, verifying and authorizing all reports in operations, maintaining liaison with other departments, ensuring smooth operations, Daily food ordering, Daily floor operations. Daily briefing to all staff present in a shift. Entire Charge of the Housekeeping Department. Coordinating Special Events and in-house promotions at regular intervals. Complete responsible of smooth functioning of Stores, Duty roster, daily sales report, other operation related reports, MIS, Yield, Batch etc., Responsible for making and giving presentations in half yearly town hall about budgets, its fulfillments, future plans and many more. Strongly involved with Marketing, Branding & Promotional Activity. Actively involved in preparing every year’s Budget. Manage & lead a team of around 100+ people.
Front Office Manager cum System Operator - Torsa Machines Limited Sept. ’04 to March ‘05
Public ltd. Co. Manufacturer of Jaw Crusher, Stone Crusher etc.
Responsibilities :
Directly responsible for all in house office assistant dealing in the Administrative Department. Independently handling the total operation in the system. Member of Purchase Committee. Effectively handling telecalling –(inbound&outbound) EPABX, E-mails & Internet, Fax etc. Preparation of Tenders, MIS and Quotations. Co-ordination with Marketing Department
Reporting to Vice President (Marketing)
________________________________________
Godrej Appliances Limited – (5 Years – September 1998 to August 2003.)
Customer Relation Officer (CRO) – Service Deptt. (1 & ½ Years.) April ’02 to August ‘03
Responsibilities :
Directly Responsible for receiving all Inbound calls – mainly dealing with complains & enquiries.
Undertook telesurvey about satisfaction / dissatisfaction of all Appliance’s customers.
Independently Handling Telemarketing (Outbound) selling AMC (Annual Maintenance Contract), Service Quotation and Spare Parts and also Appliances.
Directly Responsible for interacting with all Dealers of Kolkata / up-countries about service calls.
Total Responsibility of closing all pending service / demo calls by effective follow up with franchisees, Managers in charge, technicians and also reverting back to customers or dealers.
Directly Responsible for booking all Service / demo / Mandatory calls from Customers / Dealers / technicians, as well as passing the same to franchisees / technicians.
Team Leader cum Call Center In-Charge - (3 ½ Years.) September ’98 to March ‘02
Responsibilities :
Directly responsible for all business development activities, and effectively handled all general office administration, total responsibility of all the functions in the Call Center.
Independently managed the shift, attendance, leave and roaster of the call center.
Undertook the occupation of the HR division in recruitment as well as contributed significantly in guiding and providing a thorough training to the newly joined CSRs.
Achievements :
Successfully managed the total team by providing leadership, implementations and inspiration to the department to achieve their goals and objectives. Carried out Performance Analysis, making appraisals and obtained feedback.
Marketing Executive - Prakrit Plant Media Limited (1 Year 8 Months)
Responsibilities :
Directly responsible for concept selling. Effectively handling the entrusted job.
Independently handled the responsibility of Marketing in space selling. Visiting Client all over Kolkata.
Achievements :
Effectively fulfilling the given target. Successfully developed business and generated demand for Space.
Duration : January ’97 to August ‘98

EDUCATION
________________________________________
Pursuing MBA from SIKKIM MANIPAL UNIVERSITY
SKILLS
________________________________________
Computer- MSWord, MSExcel, PowerPoint & Internet Application
STRENGTHS
________________________________________
Strong communication, interpersonal, learning and organizing skills matched with the ability to manage stress, time and people effectively.
Proven strength in problem solving, coordination and analysis.
Achievement oriented with excellent people management skills and an ability to manage change with ease. Convent Educated background.
Strong Exposure in leading a team, excellent listening skills and approachable nature.
Strongly believes in discipline and maintaining a healthy environment.