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[QUOTE=Guest;170533][b]E-mail [/b]: dividivya.darshini AT gmail.com 
Divyadarshini
[b]PROFESSIONAL ACTIVITIES [/b]:
To work in a challenging and satisfying position to build a career, which will help me to
Explore myself fully and realize my potential. I would love to work as a key player in a
Challenging and creative environment.
[b]Summary of Qualifications [/b]:
B.Com, Dr BR Ambedkar Evening College Bangalore
[b]WORK EXPERIENCE [/b]:
Currently working with Accenture as Process associate from 24th January till date
[b]Responsibilities include [/b]:
Ø Perform research in various systems and tracking tools
Ø Apply knowledge of processes and related systems to assist in identifying
assessing and resolving issues/problems. Assess and resolve non-standard
and standard issues or problems
Ø Seek advice and escalate issues when faced with tasks/problems outside the scope
of the work
Ø I am actively participating in SAP Hub and continuously giving my ideas to
improve the process.
Ø Meaning – Workitem is an exception created when the automated completion of
service order is interrupted.
Ø We get these workitem as – It is created when the automated completion of
service order interrupted.
Aegis BPO service Pvt. Ltd worked as Customer Service Representative (From Dec
2008 – Dec 2010)
[b]Responsibilities include [/b]:
- Achieved the Highest Quality scores
- Prepared script for queries handling.
- Answer to customer queries on the phone.
- Sending mails to the customer.

TECHNICAL SKILLS
Capability of handling Outbound and Inbound calls
Generating Reports to sent client
OS, Windows 2000, Microsoft Office MS-Excel, PowerPoint, Typing[/QUOTE]

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