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[QUOTE=Guest;167884]RACHNA 
 rac.angel02 AT gmail.com 
________________________________________
To work in an esteemed organised where I can get opportunity to learn show my capabilities and earn appreciation for the same and contribute to its prosperity through my hard-work integrity and practical knowledge gained so far.
PROFESSIONAL OVERVIEW
 Diploma in Aviation & Hospitality Management from AHA (Air Hostess Academy, Rohini) New Delhi.
EDUCATIONAL OVERVIEW
 12thFromSt.Xaviers College Jhansi ICSE Board in 2007.
 10th From Faiz-e-Aam IC AGRA, UP Board in 2005.
EMPLOYMENT PROFILE
 
[b]Since JULY 2011 Till Date [/b]: BHASIN INFOTEC & INFRASTUCTURE (THE GRAND VENEZIA) 
 SALES & MARKETING
Sales Representative
Job Profile
Working as Customer care Executive
Generating leads through sms campaigne, advertisements.
Briefing the clients about the project and fix meetings with the clients
Assisting M.D at site with the clients, explaining the project showing presentations
Take proper follow up of the clients
Maintaing proper reports
Handling advertisement phone
 
 [b]SEP 2010 – MAY 2011 [/b]: INTELENET - Operations
Sr. Customer care Executive (9 months)
Job Profile
[b]Worked As a Sr. customer care executive [/b]: Deal with customers over telephone and promptly to customer inquiries Handle and resolve customer complains Perform customer verifications Direct requests and unresolved issues to the designated resource Manage customers' accounts.keep records of customer interactions and transactions Record details of inquiries, comments and complaints.record details of actions taken Communicate and coordinate with internal departments.follow up on customer interactions
[b]JULY 2008 – JULY 2010 [/b]: THE LALIT HOTEL New Delhi – (Operations)
G.S.A (24 MONTHS)
[b]Job Profile [/b]: Assign and escort customers to their table, provide menus, make reservations, arrange parties, provide customers with a wait time and sometimes act as cashier.
[b]Worked As G.S.A [/b]:
Greet guests and seat them at tables or in waiting areas.
Inspect dining and serving areas to ensure cleanliness and proper setup.
Speak with patrons to ensure satisfaction with food and service, and to respond to complaints.
Receive and record patrons' dining reservations.
Inform patrons of establishment specialties and features.
Direct patrons to coatrooms and waiting areas such as lounges.
Operate cash registers to accept payments for food and beverages.
Prepare cash receipts after establishments close, and make bank deposits.
Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
Prepare staff work schedules.
Plan parties or other special events and services.
[b]APRIL 2008 – MAY 2008 [/b]: INTER CONTINENTAL THE GRAND NEW DELHI (Operations)
TRAINEE (2 months)
[b]Job Profile [/b]: Assist the different departments help them in their daily operations by contributing to the overall operational completence by completing the relevant duties as assigned
 [b]Worked As a Trainee [/b]:
Understanding the present situation of the hotel and developing strategies for improving Learning to provide reports on status as per the requirement of the organization, this has to be done on a regular basis Studying the feedback on customer satisfaction and giving a report on these results so that necessary suggestions can be made on improving the customer relationship. Acquire a basic knowledge of all departments
KEY SKILLS
Good communication skills
Can work efficiently in team as well as individually 
Good interpersonal skills[/QUOTE]

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