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[QUOTE=Guest;166118]Poonam Karamchandani
[b]Email  [/b]: poonam.karamchandani AT yahoo.in 
__________________________________________________________________________________
 
[b]CAREER OBJECTIVE [/b]: 
 
SEEKING A BEST OPPORTUNITY IN MARKETIN AND CLIENT SERVICE AND USE MY EDUCATION, KNOWLEDGE AND TALENTS FOR THE FIRM’S BEST INTEREST WITH HARD WORK, SINCERITY AND RESULT ORIENTED PERFORMANCE 
CURRENTLY WORKING
 
Currently working with Fortune Luxxuries Lifestyles Pvt. Ltd. as an Customer care executive (From 18th Aug2011)
 Fortune Luxxuries Lifestyles Pvt.Ltd.
 Key responsibilities
- Client support for any query
- Interacting with Clients regards new Offers. 
- Daily Maintenance of office expenses.
- Maintenance of Salary, Attendance of staff.
- Regular Interaction & co ordination with other service partner for checking daily sales figure, actively involved in driving & training for various new scheme & product up sell.
[b]WORK EXPERIENCE [/b]:
Worked in Pixel Computer Academy as Marketing Executive for 2 years (From 3rdJan 2005 to 31st Jan 2007)
Pixel Computer Academy
Key responsibilities
- Developing, appointing new business partners and motivating them for greater market preparation and reach.
- Interacting with Clients regards new courses and promotion in market
- Develop and appoint new business partners to increase sale in the market
- Reporting to the Head Manager
- Client support for any query
Worked for IIHT Nagpur, as business support & service executive in front desk for 6Months. (From 1 September 2007to 31st March 2008)
IIHT (Indian Institute of Hardware Technology)
Job Profile
 Interacted with Students and used to show them correct path in the networking Field. Used to handle 30-35 Queries in a day. Used to handle Teaching as well as non teaching Staff. Used to take follow up from Student on phone. Used to maintain account on Daily basis. Conducted lot of Seminar for Engineering Students. 
[b]ACHIVEMENTS [/b]: 
- Increase the Students level in the Institute.
- Changed Various Students Life by telling them correct path.
- Achieved best Counselor Letter in the institute.
- Appreciation Letters received from Various Parents.
- Appreciation mails received from Cluster head.
Worked for Tata Teleservices as a customer care executive in front desk for 1 year 
 (From 01-07-2008 to 31-08-2009)
 Tata Teleservices (Mah) Limited
 Job Profile
To Retain the customers by proposing them a right solution & escalating there problems to resolve the dispute & Ensuring no gap between all recesses & the actual process being followed by Back office.
Ensuring timely check of the process violation & fixing the same.
 Recommending & implementing process changes as per business needs
Escalation resolutions at circle -
Resolving / close looping all the escalations as per TAT.
 Service Partners Interface -
Regular Interaction & co ordination with other service partner for checking daily sales figure, actively involved in driving & training FOS team for various new scheme & product up sell
Voluntary Retentions - 
To provide a first time resolution to every customer who comes with a cancellation request at every touch points across circle. 
 First time dispute resolutions to the subscriber thus keep control on probable churn.
 Facilitating voluntary bucket in collection by addressing customer’s queries and issues at every level
 
Maintain Service Standards -
Maintain service standards as per industry norms through control check mechanism on reducing % of complaints, data entry errors, % of bill delivery & bill returns, reducing service request escalation ratio & reducing waiver % due to errors.
 Revenue Targets-
 Channel zed focus on various VAS up sell to meet revenue upsell target given by circle.
[b]ACHIVEMENTS [/b]: 
- Have successfully reduced the customers’ queries.
- Appreciation Letters received from irate customers after pacifying their complaints.
- Appreciation mails received from Cluster head and local heads for promptness and proactive ness.
- Was awarded with a BEST Retention Executive of the Circle 2009 for month of March & April from Cluster Head.
[b]SYSTEM KNOWLEDGE [/b]: 
 
- Done MSCIT Govt Course from Pixel Institute. It covers MS Excel, MS Word, MS PowerPoint, 
 Internet Explorer and Outlook Express.
- Pursuing Tally From Softsense Institute
 [b]SUMMARY OF QUALIFICATIONS [/b]: 
 
 Pursuing distance learning MBA from IBSM
 Pursuing M.A (1st Year) in English from IGNOU.
 Bachelor degree in Science (CBZ), Nagpur University
Successfully completed Diploma in Aviation from Frankfin Institute.
Successfully completed Diploma in Hospitality from Frankfin Institute.
Successfully completed Diploma in Tours and Travels from Frankfin Institute.
[b]BEHAVIORAL CHARACTERS [/b]:
- Commitment to quality and results
- Responsibility
- Sincere in attitude
- Presentation and Leadership skills
- Excellent problem solving skills[/QUOTE]

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