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[QUOTE=Guest;165315]Dear Sir/Madam,
This is to apply for a post in the Sales department or any other suitable post in your esteemed Organization. I have been employed as Relationship Manager with RAK Bank for period of 3 years, as Sr. Relationship officer for another 3 yrs.
KEY AREAS OF EXPERTISE
- Relationship Management
- Business Development
- Negotiation Skills
- Team Management
- Analytical Skills
- Interpersonal Skills
During this period, I have been handling products related to Consumer Banking in RAK Bank Dubai, UAE product which were personal accounts, credit cards, personal loans, auto loans and mortgages also billing and billing support at Exl Services. My core strength is my ability to adapt and blend to any Organization needs in accomplishing its objectives. I have always strived to be a team player with abilities to work under pressure. Also, I have also secured positions in the top five Relationship Officer of the bank on several occasions. As a Sales Personnel in your organization, I would bring focus on quality and better results. Furthermore, I am a quick learner, able and willing worker and also team player. I hope to be able to put my problem solving skills and also my ability to coordinate and blend in to any working environment to the best of my abilities, if I am able to attain a suitable post in your organization. Companies listed in the process with RAK Bank are Meecon, Arabian Radio, GMB, Auto Plus, Auto Trust, Asianet, Malt industries, Datel, National Refreshments, Six Brothers, Design Division, Design Division Studio, Energiser, Fujitsu, Sharp, Unilever and many more. 
Since my motto is to strive for better heights, I believe there is always room for improvement and there is always some space on the top. The past years have held me in good stead and given me the necessary exposure and product knowledge to forward my candidature for employment with your organization. 
I am sure if given the opportunity, I would be able to meet the expectations of my superiors and add value to the Company. You will find attached a copy of my CV with this mail for your perusal. I hope you could take some time to study it.
Thanking you in anticipation, I remain.
Yours sincerely,
Sameer Abdurahiman
CURRICULUM VITAE
CAREER OBJECTIVES
To broaden my career horizon by improving upon my capabilities, I have harnessed over my period of employment and also a challenging environment with avenues for career growth and opportunity.
JOB TRACK
ORGANISATION DESIGNATION
EXL SERVICES (July 2010 – Feb 2011) CUSTOMER SUPPORT
RAKBANK (Feb 2006 – Feb 2009) Relationship Manager
RAKBANK (January 2005 – Jan 2006) Senior Relationship Officer
RAKBANK (January 2003 – Dec 2004) Relationship Officer
Prestige General Services(1999 – 2001) Systems Analyst/Customer Service Administrator
JOB PROFILE
EXL SERVICES (JULY 2010 –TILL DATE), PUNE, INDIA
CUSTOMER CARE, VOICE PROCESS, BPO
- Assisting the sales manager in amending old policies and making new policies.
- Identifying potential business opportunities from both new and existing customers
- Providing prompt and courteous response to customer inquiries in all aspects of Billing
RAKBANK (FEB 2006 – FEB 2009), DUBAI, UAE
RELATIONSHIP MANAGER, PERSONAL BANKING DIVISION
- Assisting the sales manager in amending old policies and making new policies.
- Identifying potential business opportunities from both new and existing customers
- Providing prompt and courteous response to customer inquiries in all aspects of banking operations
- Working closely with team members and other departments to solve problems encountered by customers
- Obtaining up-to-date market information of the banking industry trends and new products to maintain a competitive advantage.
- Managing a team of 15 Relationship Officers.
- Preparing the teams YTD and MTD sales reports and MIS report generation.
- Assisting team members in achieving their targets. Further more ensuring high standards of business is generated keeping the error rate at a minimum. Achieving my yearly targets and over achieving them by 50%.
RAKBANK (JAN 2003 – JAN 2006), DUBAI, UAE
SENIOR RELATIONSHIP OFFICER, PERSONAL BANKING DIVISION
(ALSO AS A RELATIONSHIP OFFICER PERFORMED THE SAME DUTIES ACCEPT HANDLING THE TEAM IN THE ABSENCE OF THE RELATIONSHIP MANAGER)
- Handled sales of Accounts and Personal Loans along with Credit Card Sales predominantly.
- Achieving the target by making hard core cold calls and also with references from the existing customers.
- Assisting Relationship Manager in handling a team of 13 people and assisting him in achieving our team targets.
- Also handling the team in the absence of the Relationship Manager in achieving our team targets.
- Achieving my yearly targets and over achieving by 30%.
- Companies listed in the process Six Brothers, Design Division, Design Division Studio, Energiser, Fujitsu, Sharp, Unilever and more.
PRESTIGE GENERAL SERVICES (1999 - 2001) ,DUBAI, UAE
SYSTEMS ANALYST/CUSTOMER SERVICE ADMINISTRATOR, IT/SALES
- Development Of accounting software, Web site & brochure designing, maintaining SQL server Database, maintaining backup of all data and maintaining the network at the office.
- Handling and servicing both the new and existing clientele of the organisation.
- Maintaining a steady relationship with the existing clientele by handling their complaints and taking the necessary measures to resolve the complaint at the earliest.
ACHIEVEMENTS 
Have regularly received awards of merits for outstanding achievements during my length of service with RAKBANK
COMPUTER KNOWLEDGE
OPERATING SYSTEMS
Windows 9X, NT, 2000 and XP(Including All of Microsoft Office Applications)
Red Hat Linux
SPREADSHEETS
MS Excel
IMAGING SOFTWARE
Adobe Photoshop, Illustrator, Premier Front Page, Macromedia Software’s, 
3d Studio Max
 
DATABASE
Implementing and designing databases using the SQL Server
Implementing and designing databases using MYSQL for Linux Boxes
ACADEMIC PROFILE 
NIIT LTD., MUMBAI, INDIA - HONOURS IN WEB-CENTRIC CURRICULUM (2001 – 2002)
ROYAL INSTITUTE OF TECHNOLOGY, MUMBAI, INDIA - DIPLOMA IN COMPUTER SCIENCES (1998-1999)
DUBAI AVIATION COLLEGE, DUBAI, UAE - BTEC DIPLOMA IN AEROSPACE ENGINEERING (1995 - 1997) 
OUR OWN ENGLISH HIGH SCHOOL, DUBAI, UAE - HIGH SCHOOL GRADUATION - GRADE 11- 12 (1993 - 1995)
OUR OWN ENGLISH HIGH SCHOOL, DUBAI, UAE - SECONDARY SCHOOL GRADE 1 -10 (1983-1993) 
NON ACADEMIC AND OCCUPATIONAL PARTICIPATION 
- Public Speaking
- Amateur Writing
- Member of the Student Council
- Head of the College Student Council
- Member of the Editorial Team of the School’s Monthly News Letter
- Editor of the College’s Monthly News Letter[/QUOTE]

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