www.firstindiancorp.com First Indian Corporation Pvt Ltd Bangalore : BPO Voice process

[Admin]

http://www.firstindiancorp.com

First Indian Corporation Private Limited (www.firstindiancorp.com), a member of The First American family of companies, provides specialized offshore transaction services, technology services and analytics to the mortgage industry. First Indian Corporation's primary focus is on the Title Insurance, Property Tax, Flood Certification, Default Management Services, Credit and Real Estate Information segments.

First Indian Corporation is a pioneer in BPO industry in India having commenced its Image Processing operations in Hyderabad in 1994, well before the offshoring wave in this segment.

The First Indian Corporation is a key contributor to the ongoing operational efficiency initiatives of our customers in the mortgage industry. The First Indian Corporation works closely with its customers to achieve their offshoring goals by reducing turn around time, improving quality as well as providing cost advantage. This is achieved by leveraging its indepth knowledge of the mortgage industry, customers' businesses and processes.

Our robust quality management system and process re-engineering expertise help create value for our customer.

Today, over 4,700 professionals in the First Indian Corporation?s centers in Bangalore and Hyderabad assimilate and deliver a diverse range of information and services across BPO, KPO, Contact Center, Software Development, Research and Analytics.

The First American Corporation (NYSE: FAF), a FORTUNE 500? company that traces its history to 1889, is America's largest provider of business information. First American combines advanced analytics with its vast data resources to supply businesses and consumers with valuable information products to support the major economic events of people's lives, such as getting a job, renting an apartment, buying a car or house, securing a mortgage and opening or buying a business. The First American Family of Companies, many of which command leading market share positions in their respective industries, operate within five primary business segments, including: Title Insurance and Services, Specialty Insurance, Mortgage Information, Property Information, and Risk Mitigation and Business Solutions?a new segment that the company formed in 2005 by combining its Credit Information and Screening Information segments. With revenues of $8.1 billion in 2005, First American has approximately 2,100 offices throughout the United States and abroad. More information about the company and an archive of its press releases can be found at www.firstam.com
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Designation Executive-Voice(Bangalore)

Job Description
* Make clients (US) calls.
* Handle Outbound & Inbound calls (US)
* Processing the orders.
* Preparational of Daily operational MIS Reports.

Desired Profile
Education: any graduate
01 - 03 years experience is required.

Mandatory Skills / Requirement
* Experience in Outbound or Inbound is must.
* MS Office Knowledge.
* Flexibility to work in shifts is must.
* Should be a good team player.
* Good written and verbal Communication skills.
* Graduates except B.E, B.Tech, BCA, MCA, MBA,MSc, Undergraduates with relevant experience will be considered.

Experience 1 - 3 Years
Location Bengaluru/Bangalore

Contact
First Indian Corporation Private Limited
Email ficbpo.blr.india@firstam.com
Website http://www.firstindiancorp.com

Corporate & Registered Office
First Indian Corporation Private Limited
A Member of the First American Family of Companies
5th Floor ( Level - 06), Block A,
Lake View Bagmane Tech Park
C V Raman Nagar, Byrasandra,
Bangalore – 560093

Phone: 011-91-80-44332211
Fax:011-91-80-51156335
Email id : resumesindia@firstam.com

First Indian Corporation Private Limited
A Member of the First American Family of Companies
Level G, Explorer Building
International Tech Park
Whitefield Road
Bangalore – 560 066

Phone : 011-91-80-51156491 - 96
Fax : +91 (80) 44332000

Branch Office
First Indian Corporation Private Limited
Unit Number 2, 505-520,
Swarna Jayanthi Commercial Complex,
Ameerpet, S.R. Nagar Post,
Hyderabad– 500038
India.

Tel : +91 40 23752410 / 23751023 / 23751024
Fax : +91 40 23734897
Email id : resumeshyd@firstindiancorp.com

[Guest]

RESUME
Name Nikitha Mukesh Dingreja Maiden Name :
Reshma R. Bathija
Father’s Name Ramesh M. Bathija Husbands Name:
[Late] Mukesh P. Dingreja
DOB 28.01.1972
Address Kesar Residency, Flat no. 103, 1st floor, behind northside hospital, Sahakarnagar, Bangalore - 560092
Contact Numbers: 09741013838, Residence: 080-41735983
Email Id. : nikitham_d@yahoo.co.in

Educational Qualification B.A. English, Montessori Trained
Job Experience Name of the Organization Years worked
1. Lee Jeans [ sales girl] 1997 June - August
[No Proof ]
2. Global Vacations Telemarketing Executive - 1997 - 1999 September
[No Proof]
3. Club Mahindra[Munnar] [December- March] Guest Relations Executive [No Proof]
4. Surya International
[Coimbatore] [2000 March - 2001 May] Marketing Manager [No Proof]
5. Lisieux Matriculation Higher Secondary School
[ Coimbatore] Teacher Kindergarten,
[June - 2001 - March - 2007]
Role Syllabus preparation, Class organization, Conduct Communication skills -
Salary Drawn - 7,000/-

6. Accenture Voice Process - AHRS
Joining Date :
May 6th - 2008
Salary Drawn - P.A. 2,45,000/-
Expected CTC: Based on Company Norms And Standards.
Regards
Nikitha

[Guest]

i want to know the salaries of non voice employee who was 5 years experience

[Guest]

Dear Sir/Madam,
This is to apply for a post in the Sales department or any other suitable post in your esteemed Organization. I have been employed as Relationship Manager with RAK Bank for period of 3 years, as Sr. Relationship officer for another 3 yrs.
KEY AREAS OF EXPERTISE
- Relationship Management
- Business Development
- Negotiation Skills
- Team Management
- Analytical Skills
- Interpersonal Skills
During this period, I have been handling products related to Consumer Banking in RAK Bank Dubai, UAE product which were personal accounts, credit cards, personal loans, auto loans and mortgages also billing and billing support at Exl Services. My core strength is my ability to adapt and blend to any Organization needs in accomplishing its objectives. I have always strived to be a team player with abilities to work under pressure. Also, I have also secured positions in the top five Relationship Officer of the bank on several occasions. As a Sales Personnel in your organization, I would bring focus on quality and better results. Furthermore, I am a quick learner, able and willing worker and also team player. I hope to be able to put my problem solving skills and also my ability to coordinate and blend in to any working environment to the best of my abilities, if I am able to attain a suitable post in your organization. Companies listed in the process with RAK Bank are Meecon, Arabian Radio, GMB, Auto Plus, Auto Trust, Asianet, Malt industries, Datel, National Refreshments, Six Brothers, Design Division, Design Division Studio, Energiser, Fujitsu, Sharp, Unilever and many more.
Since my motto is to strive for better heights, I believe there is always room for improvement and there is always some space on the top. The past years have held me in good stead and given me the necessary exposure and product knowledge to forward my candidature for employment with your organization.
I am sure if given the opportunity, I would be able to meet the expectations of my superiors and add value to the Company. You will find attached a copy of my CV with this mail for your perusal. I hope you could take some time to study it.
Thanking you in anticipation, I remain.
Yours sincerely,
Sameer Abdurahiman
CURRICULUM VITAE
CAREER OBJECTIVES
To broaden my career horizon by improving upon my capabilities, I have harnessed over my period of employment and also a challenging environment with avenues for career growth and opportunity.
JOB TRACK
ORGANISATION DESIGNATION
EXL SERVICES (July 2010 – Feb 2011) CUSTOMER SUPPORT
RAKBANK (Feb 2006 – Feb 2009) Relationship Manager
RAKBANK (January 2005 – Jan 2006) Senior Relationship Officer
RAKBANK (January 2003 – Dec 2004) Relationship Officer
Prestige General Services(1999 – 2001) Systems Analyst/Customer Service Administrator
JOB PROFILE
EXL SERVICES (JULY 2010 –TILL DATE), PUNE, INDIA
CUSTOMER CARE, VOICE PROCESS, BPO
- Assisting the sales manager in amending old policies and making new policies.
- Identifying potential business opportunities from both new and existing customers
- Providing prompt and courteous response to customer inquiries in all aspects of Billing
RAKBANK (FEB 2006 – FEB 2009), DUBAI, UAE
RELATIONSHIP MANAGER, PERSONAL BANKING DIVISION
- Assisting the sales manager in amending old policies and making new policies.
- Identifying potential business opportunities from both new and existing customers
- Providing prompt and courteous response to customer inquiries in all aspects of banking operations
- Working closely with team members and other departments to solve problems encountered by customers
- Obtaining up-to-date market information of the banking industry trends and new products to maintain a competitive advantage.
- Managing a team of 15 Relationship Officers.
- Preparing the teams YTD and MTD sales reports and MIS report generation.
- Assisting team members in achieving their targets. Further more ensuring high standards of business is generated keeping the error rate at a minimum. Achieving my yearly targets and over achieving them by 50%.
RAKBANK (JAN 2003 – JAN 2006), DUBAI, UAE
SENIOR RELATIONSHIP OFFICER, PERSONAL BANKING DIVISION
(ALSO AS A RELATIONSHIP OFFICER PERFORMED THE SAME DUTIES ACCEPT HANDLING THE TEAM IN THE ABSENCE OF THE RELATIONSHIP MANAGER)
- Handled sales of Accounts and Personal Loans along with Credit Card Sales predominantly.
- Achieving the target by making hard core cold calls and also with references from the existing customers.
- Assisting Relationship Manager in handling a team of 13 people and assisting him in achieving our team targets.
- Also handling the team in the absence of the Relationship Manager in achieving our team targets.
- Achieving my yearly targets and over achieving by 30%.
- Companies listed in the process Six Brothers, Design Division, Design Division Studio, Energiser, Fujitsu, Sharp, Unilever and more.
PRESTIGE GENERAL SERVICES (1999 - 2001) ,DUBAI, UAE
SYSTEMS ANALYST/CUSTOMER SERVICE ADMINISTRATOR, IT/SALES
- Development Of accounting software, Web site & brochure designing, maintaining SQL server Database, maintaining backup of all data and maintaining the network at the office.
- Handling and servicing both the new and existing clientele of the organisation.
- Maintaining a steady relationship with the existing clientele by handling their complaints and taking the necessary measures to resolve the complaint at the earliest.
ACHIEVEMENTS
Have regularly received awards of merits for outstanding achievements during my length of service with RAKBANK
COMPUTER KNOWLEDGE
OPERATING SYSTEMS
Windows 9X, NT, 2000 and XP(Including All of Microsoft Office Applications)
Red Hat Linux
SPREADSHEETS
MS Excel
IMAGING SOFTWARE
Adobe Photoshop, Illustrator, Premier Front Page, Macromedia Software’s,
3d Studio Max

DATABASE
Implementing and designing databases using the SQL Server
Implementing and designing databases using MYSQL for Linux Boxes
ACADEMIC PROFILE
NIIT LTD., MUMBAI, INDIA - HONOURS IN WEB-CENTRIC CURRICULUM (2001 – 2002)
ROYAL INSTITUTE OF TECHNOLOGY, MUMBAI, INDIA - DIPLOMA IN COMPUTER SCIENCES (1998-1999)
DUBAI AVIATION COLLEGE, DUBAI, UAE - BTEC DIPLOMA IN AEROSPACE ENGINEERING (1995 - 1997)
OUR OWN ENGLISH HIGH SCHOOL, DUBAI, UAE - HIGH SCHOOL GRADUATION - GRADE 11- 12 (1993 - 1995)
OUR OWN ENGLISH HIGH SCHOOL, DUBAI, UAE - SECONDARY SCHOOL GRADE 1 -10 (1983-1993)
NON ACADEMIC AND OCCUPATIONAL PARTICIPATION
- Public Speaking
- Amateur Writing
- Member of the Student Council
- Head of the College Student Council
- Member of the Editorial Team of the School’s Monthly News Letter
- Editor of the College’s Monthly News Letter