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[QUOTE=Guest;159981]Seeking assignments in Sales & Service Operations / Client Relationship Management 
PROFESSIONAL SYNOPSIS 
- Nearly 15 years of rich experience in Sales & Service Operations, Maintenance, Repair, Customer Service and Team Management
- Significant experience in maintenance and repair of Consumer Electronics Devices, Home Appliances, Computer Peri Pherials, and Electronic Testing Equipments. 
- Adept in managing service functions for enhancing operational effectiveness
- Proven skills in managing teams to work in sync with the corporate set parameters 
- Expertise in managing maintaining business relationship with clients 
- Possess good communication, collaboration & team building skills 
ORG ANISATIONAL EXPERIENCE 
[b]Since [/b]:Sep2010 LG INDIA LTD AS SERVICE MANAGER IN HOME APPLIANCE 
Aug’08-Aug2010 Delta Samsung (Mozambique), as national Service Manager. 
Feb'07 -Aug 2008 Intex Technologies (India) Private Limited, Pune as Service Executive 
Jan'05 - Jan'07 at,NOKIA AUTHORISED SERVICE CENTER Pune as Service Engineer 
Jan'03 - Jan'05 at AKAI India Limited, PUNE as Service Technician 
Jan'02 - Jan'03 at Blue Point Power Line, Pune as Engineer 
Jan'01 - Jan'02 at S.V. Automation, Pune as Service Engineer 
Jan'00 - Jan'01 at Modi Xerox (Fortune Vision), Pune as Service Engineer 
Jan'97 - Jan'00 at Sony Authorized Service Center, Pune as Service Engineer 
CORE COMPETENCIES 
Sales & Service Operations 
- Providing immediate service support to the clients for resolving their issues 
- Monitoring revenue generation from after sales services & sales of products in servicing of equipments and generating new sales prospects. 
Client Relationship Management 
- Building and maintaining healthy business relations with customer
- Mapping clients' requirements & ensuring rendering of solutions as per specified guidelines 
Man Management 
- Monitoring, training & motivating manpower & ensuring quality services in time. 
- Leading, mentoring and monitoring the performance of team members 
[b]Hands on experience in [/b]: 
- Computer Hardware 
- Mono & Color monitor, LCD Plasma, Projection technology k/b, mouse, printer, and fax & Xerox machine 
- Audio Video system 
- Music system, B&W TV/ CTV, VCR, VCP, MD, LD, CD, VCD, DVD, Radio, Transistors, handy cam, video cameras, amplifiers, PA system, microphone, speakers, surround systems, tuners, remote controllers 
- Home appliances 
- Emergency light, fans, coolers, iron, mixer/ grinders, clocks, shavers hair-trimmer/ driers, microwave oven, buzzers, switch boards 
- Telecom -devices 
- Facsimile, mobile/ cordless/ telephone, teleprinters 
- Electrical equipments 
- AC/ DC converter, voltage stabilizers, smps, CTV, UPS, DC motor 
- Measuring equipment 
- Oscilloscope, AVR meter, voltmeter, ammeter, watt-hour meter 
MAJOR ATTAINMENTS ACROSS THE TENURE 
[b]Worked on variety of products like [/b]: 
- Radio, Transistors, Audio Cassette Recorders Black& White TVs, TVs, VCR, VCP, Md/Ld/Cd/Vcd/Dvd, Video Cameras (Handy Cam) Music Systems, Mobile/Telephones, Ups, Blinder, Mixer,/Grinder, Hair Trimmer, Shavers, etc 
- Distinction of working in repairing of Fax & Xerox Machine in Modi Xerox and repairing of PCO Call monitor & Coin Box of Metascan Company in authorized service centre Of Metascan. 
- At Akai India worked on repairing of AKAI TV. 
- Repaired monitors of Microtek, TVSE Printers, AT&T Fax, IT Peripherals devices in Blue Point Power Line. 
- Handled the repairs of EPABX and EPEX machines at S V Automation and Sony Ericson Mobile in Sony Erricson Authorized Service Centre
TRAININGS / COURSES 
- 1 week technical training of Intex Car Stereo System in Delhi in Aor'07. 
- 1 month training for Nokia Mobile phones in Jan'05. 
- 1 month training for Xerox & Fax Machine in Jan'00. 
- 6 months course of Sony Erricson mobile phone in Jan'01. 
- 1week products launch training of Sony Car Stereo system (in Pune). 
- 1 month course in ALPINE Car Stereo System (TATA SAFARI) from Jul'98 - Aug'98. 
- 1 month crash course in Sony Colour Television technology at Sony India Limited, Mumbai in Jan'98. 
SCHOLASTICS 
- Diploma in I.E.T.E. from Institution of Electronic & Telecommunication Engineering, New Delhi in 2000. 
- Diploma in Electronics and Telecommunication from Hindustan Institute of Engineering and Technology, St. Thomas Mount, Chennai in 1997. 
- Certificate Course in Radio and Television from Ashok Institute of Engineering Technology, Tambram, Chennai in 1994.[/QUOTE]

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