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Title:

[QUOTE=Guest;158777]P.N.V.A. Suneel Kumar
[b]E Mail [/b]: neelu_dec16 AT rediffmail.com 
[b]OBJECTIVES [/b]:
To be a member of an organization where growth and prospects are unlimited and individual is recognized by his work. As a professional I am creative and innovative and seeking a challenging full time position utilizing my analytical and interpersonal skills.
KEY ATTRIBUTES
- Quick Learner
- Excellent analytical skills
- Strong interpersonal skills
- Good communication skills
- Adaptable to change
- Team player
[b]TOTAL WORK EXPERIENCE [/b]: Five Years 
[b]CURRENT JOB PROFILE [/b]:
[b]Organization  [/b]: MACH INDIA PVT. LIMITED
[b]Designation  [/b]: Senior Executive Service Support Fraud – (Senior Analyst – Fraud Protection) 
[b]Date of Joining  [/b]: July, 2011
[b]Job Description  [/b]: Fraud Management is becoming increasingly important as annual fraud losses in the telecommunications industry are estimated to be more than $40 billion worldwide and global fraud cases are increasing day by day. Analyst has to protect operators from serious financial loss and reputation loss by analyzing international roaming customer behavior and calling pattern. Need to detect the most sophisticated types of the roaming frauds in near-real time. Must instantly make distinctions between good customers with heavy usage and fraudulent behavior as fraudsters always come up with new methods/types/technology.
[b]PREVIOUS JOB PROFILE [/b]:
[b]Organization  [/b]: HSBC DATA PROCESSING INDIA PVT LTD
[b]Designation  [/b]: Customer Support Executive – (CL Audits & Mortgage Analyst) 
[b]Duration  [/b]: August 2008 – June 2011
[b]Responsibilities  [/b]: Analysis and decision making on each account including document review, third party ordering, title review and calling the counties by researching, as every account is situation-specific. The core responsibility lies in processing an account by releasing it from the bank in the interest of customer.
[b]KEY ROLES [/b]: 
- SME- Process Trainer
- Quality Team member
- Handling the Team and deputize the line manager in his absence.
- Liaison with Business Partners to prepare training materials and impart the same to the team.
[b]ACHIEVEMENTS [/b]: 
- Exceeded targets during the first month of training.
- Maintained 100% quality thought out the learning curve in a newly migrated process for six months. And received spot recognition award for the same.
- Received “Process star award” for excellent performance in RPH and quality thus setting new bench marks for these parameters.
- Have received business appreciations for my work.
- Received “Super-star award” for excellent performance in RPH, quality and also for the additional responsibilities to achieve BAU, such as drafting reports, training, assisting team on queries.
- Have initiated few lean ideas. One of which was introducing new work flow in the process, which has effectively reduced processing time and errors of the team. 
- Received “Free thinker award” and “Innovation award” for lean ideas in 2010.
- Trained new agents and have helped them acquire not only the required processing skills, but also gather the “ how, why” knowledge to effectively execute their responsibilities.
- Mentored under performers to reach their required targets.
- Helped line manager in completing the audit check for the team by doing quality checks.
- Assisted line manager in allocating and reviewing work for the team regularly.
- Deputized line manager on various occasions and ensured that the quality and RPH are intact and above the required target.
[b]PREVIOUS JOB PROFILE [/b]:
[b]Organization  [/b]: TATA TELE SERVICES 
[b]Designation  [/b]: Team Leader – Fraud Management System (Revenue Assurance) 
[b]Duration  [/b]: March 2006 to March 2008
[b]ROLES AND RESPONSIBILITIES [/b]:
- Strong work exposure in Ranger (customer usage tracking application).
- Worked on Inmersat calls.
- Worked on Usage and Pre-check alarms.
- Analyzed the Call distribution Alarms in the parameters of cloning.
- Worked on Call Velocity and collusion alarms on daily basis.
- Worked on cloning cases.
- Collected payments from customers through Soft Collection Process. 
- Generated Outstanding Reports, New Charges, and Payments updating Report. 
- Barred the services of the customer’s if the payment was not received after the due date.
- Activated all the deactivated accounts within the given SLA (Service Level Agreement)
- Handled SAS and ORDER Errors for Restoration and Barring.
- Prepared Alarm and ISD Action Reports, which is sent to the corporate RA and circle RA (Revenue Assurance team) on a daily basis.
- Generated usage reports of the entire state by using macros.
[b]KEY ROLES [/b]: 
- Process Trainer
- Team Leader 
- SME
 [b]ACHIEVEMENTS [/b]:
- Was promoted as team leader within a year.
- Received Super star of the quarter award
- Identified a fraud who made a huge damage to the company.
- Was offered a promotion as officer to Fraud Management System.

HOBBIES:
 Playing cricket and chess.
EDUCATION: 
- B.Sc., Mathematics, Physics & Chemistry – Andhra University
- Intermediate (Mathematics, Physics & Chemistry) – Board of Intermediate 
 Education, Hyderabad
- Base and Advanced SAS (learning)[/QUOTE]

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