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IIE Technologies Ltd Chennai : Admin Executive
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IIE Technologies Ltd Chennai : Admin Executive
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[QUOTE=gurubhyo;154874]R.V. SREEDEVI [b]E-Mail [/b]: gurubhyo AT yahoo.co.in ________________________________________ CAREER OBJECTIVE AND VISION - Aspiring for a HR Position in an Organization, where my experience and management skills can be utilized - A Work Place where Individual achievements and performance will be recognized. - Opportunity for On-Going Professional Education, Growth and Development PROFESSIONAL SYNOPSIS - A dynamic and result oriented professional with nearly 4 years of experience in Business Analysis, Process Management, People Management and Training & Development. - Previously associated with Thomson Reuters, Chennai as Process Lead – Operations. - Adept in understanding business needs, its strategic direction and identifying initiatives that will allow a business to meet those strategic goals. - Gained experience in analysing errors using Pareto Chart & Histogram, providing regular feedback to the team and assisting them in minimizing the flaws. - Proficient at preparing business presentations, conducting fundamental industry research, reviewing & organizing data, and developing qualitative and quantitative analysis. - An effective communicator with excellent relationship building & interpersonal skills. - A good team player with a strong analytical, problem solving & organizational ability. ORGANIZATIONAL EXPERIENCE Since Jun’07 Thomson Reuters, Chennai Process Lead - Operations [b]The Growth Path [/b]: Jun ’07 – Dec’07 Junior Analyst – Operations Jan ’08 – May’09 Analyst – Operations Jun ’09 – Jan’11 Process Lead - Operations [b]KEY DELIVERABLES [/b]: Process Management - Mapping business requirements and coordinating in developing and implementing processes in line with pre-set guidelines; spearheading process transition initiatives. - Managing the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. - Conducting periodical meetings with the HUB People for clarifications if any. Quality Assurance - Setting out quality standards for various operational areas, ensuring a high-quality client experience while adhering to the SLA’s and work processes. - Analyzing the error reports to identify major defect areas and eliminating the deficiencies. - Taking initiatives to ensure that team member adheres to all policies & procedures. Team Management - Leading, & monitoring the performance of team members to ensure efficiency in process operations. - Identifying the need for training and imparting training to the team for enhancing performance and achieving target. - Maintaining performance of team and conducting rapid checks on the work completed by each individual. [b]SIGNIFICANT HIGHLIGHTS [/b]: - Merit of achieving 100 % quality for 5 times continuously in production. - Was the 1st person among the team to be confirmed in the organization - Promoted to Process Lead - Operations team within a short span of 6 months. - Efficiently analysed performance of previous batch and assisted the new batch to perform better. [b]KEY SKILLS [/b]: - Manpower Planning, Recruitment & Selection, Personnel Management, Appraisal, Retention, Career Planning, Administration, HR Budgeting etc. ACADEMIC CREDENTIALS 2010 MBA (Human Resource Management) from Madras University, Chennai. 2003 Bachelor of Business Administration from Madras University, Chennai. 1996 Twelfth from Ebenezer Marcus Matriculation Higher Secondary School, Chennai. 1994 Tenth from Nalli Kuppuswamy Vivekananda Vidyalaya, Chennai [b]Other Courses [/b]: - Diploma in Computer Science under (NORAD Scheme) in IETE. - Typewriting English Higher. - Diploma in E-typesetting Course. - Diploma in HR (6 months training in VT Educational Institute)s PROFESSIONAL ENHANCEMENT [b]- Certification [/b]: - Certification in Six Sigma Green Belt Program. [b]- Training Attended [/b]: - Positive Attitude Program - Advanced Communication Skills[/QUOTE]
