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[QUOTE=vikkus76;154508]VIKAS BHASKARAN 
OBJECTIVE
 To endeavor the best of my knowledge where my abilities can 
 be best utilized to be an asset to the organization enabling 
 mutual growth.
PROFILE
A result oriented dynamic and astute teammate with leadership 
and problem solving skills. A good deal of experience in Customer Service.
EDUCATION
¬¬¬¬¬¬¬¬
 1997 – 1999 – Parks College Tamilnadu,India
 Master of Foreign Trade
 1994 – 1997 – Baselius College Kerala, India
 Bachelor of Economics
INSTITUTIONAL TRAINING
[b]Company  [/b]: Sagar Shipping, Cochin
[b]Designation  [/b]: Trainee in “Clearing & Forward dept.
[b]Duration  [/b]: 15th May 1998 – 30th June 1998
[b]Responsibilities  [/b]: Documentation procedures, Stuffing &
Destuffing formalities at private CFS.
PROJECT REPORT
- A Study on the export performance of Container freight station at Cochin with reference to Sea Tech Service Limited.
PROJECT FEATURES
- Review of Cochin Port and C & F / Steamer Agents in Cochin
- Procedures involved in Clearing & Forwarding and Shipment including Port / Customs Formalities
- Stuffing / Destuffing formalities at Container Freight station.
- Containerization at Cochin.
- Different Port of Destination / Loading from / to Cochin
- Other formalities done by the Customs officials at the Container Freight station.
WORK EXPERIENCE
Cafco Syndicate, Cochin, Kerala, India June 1999 – February 2000
Shipping, Clearing & Forwarding Agents
Operations Executive
- Carried out formalities related to export and import
- Baggage clearance
Airlink International, Jebel Ali, U.A.E
[b]Designation  [/b]:Shipping & Cargo Assistant -- Since June2000 – Septmeber2001
- Documentation Procedures ,Customer Query Handling
- Stuffing & Destuffing formalities at private CFS.
Emirates Airlines ,Dubai ,U.A.E
[b]Designation  [/b]:Senior Customer Services Assistant(Resource Planning)-Crew Transport
Since Oct 2001 –Sep-2009
- Handling Directly the F/J Class Customer complaints and queries about the Chauffeur Car Service provided and the inconvinience caused due to the service provider and meet/assist Paxs at the Airport,arrange early check-in for them & trying to build a better relationship with them and inorder to avoid any such types of lapses with regards to their pick-ups & drop-off to and from the airport.
- Processing requests and co-ordination of transportation of Flight Deck Crew & Cabin Crew on a 24hrs basis from their respective accomodations to the crew briefing centre and back.
- Maintaining the record of all the trips requested for the Pax’s & Crews by following a proper trips analysis system.
- Conducting regular spot-checks on all the vehicles & grooming of the drivers used by the service providers for our esteemed customers as well as for the staffs to ensure that they meet the specified standards set by the company.
- Finalising,Summarizing and Approving the billing done by the service provider for payment.
Hometeck Commercial Agencies-Thoppumpady-Kochi-Kerala
[b]Designation  [/b]:Customer Care Manager -- Since Feb 2010 – Dec 2010
- Handling Customer Queries/Complaints and finding an immediate solution to the issued raised,without further delays on the said matter.
- Staff performance review and updation.
- Conducting meetings and training programmes for the staff’s involved in the customer care team.
- Follow-up with dealers and customers on the level of service provided to them.
The Royal Gardens Hotels & Resorts
Designation ; Chief Concierge – Since June 2011 –Till Date
- Guest Recieving
- Travel Arrangement
- Arranging Tour Packages
- Co-ordination of miscellaneous actvities at the front-office area.
Professional Training
Has completed training in Customer Service Skills 
From Emirates Training College-Dubai
Has completed training in Telephone techniques
From Emirates Training College-Dubai
Has completed training in Interpersonal skills
From Emirates Aviation College-Dubai
Has completed training in Industrial Fire&Safety
From Emirates Aviation College-Dubai
Has completed training in Emirates Reservation System(MARS)
From Emirates Aviation College-Dubai
LANGUAGES SPOKEN
English,Hindi,Tamil& Malayalam
COMPUTER KNOWLEDGE
MS Office (Word, Excel, Power Point, Microsoft Outlook)
E-mail and Internet browsing[/QUOTE]

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