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[QUOTE=Guest;153193]NAME SUDIPTO CHATTERJEE
MAIL sudipto_chatterjee_2007 AT yahoo.co.in 
SNAPSHOT
 
[b]A seasoned and matured professional with over 19 years of experience seeking senior level assignments in [/b]:
ö Business-Development ö Team Management ö Key Account Management ö Client Relationship Management ö Tender/Bidding ö Corporate Communications ö Office Administration
CORE COMPETENCIES
Business Development
» Managing marketing operations for achieving increased growth & initiating market development techniques.
» Providing value based services and solutions by understanding the needs of the client business. 
» Analyzing latest marketing trends and tracking competitors’ activities and providing valuable inputs for fine tuning sales and marketing strategies.
» In depth knowledge of Tender/Bid Processing and Negotiations with corporate and government customers.
» Experience in product launches and planning sales campaigns including designing of campaign matter, flyers, brochures and showcasing the company in major exhibitions.
Key Account Management
» Developing relationships with key decision makers in target organizations for business development.
» Evolving market segmentation & penetration strategies to achieve targets.
Client Relationship Management
» Managing customer service operations & ensuring customer satisfaction by achieving service quality norms. 
» Maintaining cordial relations with customers to sustain of the profitability the business. 
» Providing value added customer services by attending to customer queries and issues. 
Team Management 
» Recruiting, selecting and monitoring team members, thereby ensuring optimum performance. Implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.
» Developing need based training modules for developing multi-skilled work force for utilization within.
» Extensive knowledge in Office Administration.
Current Assignment
HSBC DPI LTD (September 2007 onwards)
Joined HSBC Ltd. at its Group Service Center at Kolkata and worked in Cards and Lending Departments before the present assignment in Collections.
[b]Job Role [/b]: 
 To support the Collections Department by proper verification of account holders, verifying claims about bankruptcy and death and preventing loss of revenue by blocking accounts of delinquents and to generate lead for collection efforts.
 To support center wide activities of HSBC Global Resourcing.
 While working for Credit and Lending worked on complex data from Spreadsheets, doing web-based research, verification and deciding on issue of Credit Cards to customers based on their profile besides assigning work to the team and ensuring timely completion.
 When posted in Cards carried out routine Account Maintenance, Consolidation and Monetary Research, etc. besides handling activation of credit card accounts and blocking lost or stolen cards.
 Handling online customer grievances keeping in mind that outstanding customer experience has to be delivered. 
 
[b]Other Highlights [/b]: 
ü Gained valuable Operations experience for more than 3 years in diverse departments like Cards, Lending and Collections.
ü Won many awards for outstanding performances.
ü Accredited Fire Marshal and an Environment Champion.
[b]Past Assignments [/b]:
1. FLUFFY FORMS (P) LTD (September 1997 to September 2007)
[b]Major Job Areas [/b]: 
» Deciding all activities relating to sales and marketing for Fluffy Forms Group, the largest manufacturer of computer stationery in Eastern India.
» Led Marketing and Sales team including support team and was responsible for their Marketing and Collections parameters including daily monitoring of sales team performances, close liaison with production and logistic setup for timely delivery and routine Office Administration.
» Calculated monthly incentives of Sales And Marketing staff based on their month’s performance as well as did monthly appraisals.
» Routine inter-state and intra-state visits to address customer queries and issues including attending to unfavorable feed- backs.
» Participating in Bids/ Tenders floated by Govt./Private sector companies and attending Negotiations.
» Participating in monthly meetings of Computer Stationery Manufacturers’ Association and discuss points/ problems faced by the industry from the viewpoint of Central Excise, Sales Tax, Paper, etc and articulate the company’s stand.
» Planning new product launches with management including coordinating with external agencies for design and contents of wrappers, flyers, brochures, signage, etc. 
» Represented the company in major exhibitions at Pragati Maidan- New Delhi, Hitex Tradefair- Hyderabad and International Convention Center- Mumbai number of times.
» Training staff in new methods/applications of technology and making selective recruitment.
[b]Key Achievements [/b]: 
ü Joined the organization as Asst. Manager (Sales) and left as Manager (Group Sales) in 2007.
ü Introduced Security Printing including Invisible printing for the first time in eastern India.
ü Worked closely with several Boards and Universities and helped in the transition from manual publication of results to Computerized Forms assisting in early publication of results and generating revenue for the company.
ü I was instrumental in arranging strategic tie-up with The Tamil Nadu Newsprint & Papers Ltd. resulting in the creation of the first co-branded computer stationery in India.
ü Introduced continuous carbonless stationery for the first time in eastern India.
2. MEERA FORMS (P) LTD (April 1995 to August 1997)
[b]Major Job Areas [/b]: 
» To establish network of Stockists and Dealers in West Bengal, Orissa and Jharkhand.
» Develop high value stand-alone customers.
» Participate in Government Bids/tenders.
» Develop corporate clients and render service of highest quality to retain and nurture them.
» Collections of outstanding in dormant accounts.
[b]Key Achievements [/b]:
ü Joined as Sales Officer and left as Asst. Manager (Sales). 
ü Developed retail market and appointed Stockists in major cities of Orissa.
ü Developed dealer’s network in Jharkhand and Bihar. 
ü Assured the company of steady revenue by working in government tenders.
ü Developed corporate clients.
ü Realized bad debts from dormant accounts through sustained campaigns. 
3. S.S. PHARMACEUTICALS (P) LTD (August 1993 to March 1995) 
[b]Major Job Areas [/b]: 
» To launch the company in Ranchi and Jamshedpur and market the products in institutions and hospitals.
» To appoint a super-stockist and a string of small stockists/dealers to make the company products easily available.
» To visit potential doctors and create awareness about the products of the company.
» Ensure minimal prescription bounce and collate feedback from doctors and chemists.
[b]Key Achievements [/b]:
ü Joined as Sales Executive and launched the products of the company successfully in Ranchi and Jamshedpur.
ü Gained valuable experience in appointment and handling of Stockist and chemists.
ü Achieved good penetration of products in spite of presence of global players.
4. JAIN FINANCIAL SERVICES (October 1991 to August 1993)
Learning various facets of business with major focus on Sales and Administration.
EDUCATION
· Obtained Bachelor’s Degree in Commerce from the University of Calcutta in 1986. 
· Completed Diploma Course in MS-Office from Brain-ware in 2000. 
 
[b]TRAINING PROGRAMMES ATTENDED [/b]:
· Three-day workshop titled “ Blueprint of Success” by renowned Motivation Guru Sri. Shiva Khera.
· 
· One-day workshop on Inspection and Audit of Materials conducted by Indian Oil Corp Ltd.
· 
· One-day workshop on Bar Coding and its Relevance in Merchandising conducted by Zacares, New Delhi.
· 
· Two-day workshop on “ How to Convince High Net Worth Individuals” and “ How To sell A Concept” conducted by Mahindra Holidays Ltd.
· 
· Two-day workshop on Learning and Managing People at HSBC.
· 
· One-day workshop on Learning to Use MS Excel at HSBC.
· 
· Completed a 45 Hours staggered training at HSBC titled “ Global English For International Managers”.
 
INTEREST AND HOBBIES
· Help people to cope with obesity and hypertension through Yoga.
· Teach poor children at Ramakrishna Mission Orphanage.[/QUOTE]

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