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[QUOTE=Guest-IJT;152005][b]Name [/b]: Bhawani Sharma
[b]Email [/b]: bhawani_sharma72 AT rediffmail.com
[b]Designation / Skillset[/b] : Assistant Manager-Collections
Hands-on experience in financial domain, which includes accounting of different types of data. Possess excellent interpersonal communication and organizational skills with proven abilities in team management and customer relationship management.

[u][b]Resume[/b][/u] :
  
Hands-on experience in financial domain, which includes accounting of different types of data. Possess excellent interpersonal communication and organizational skills with proven abilities in team management and customer relationship management.
[b]PROFESSIONAL EXPERIENCE [/b]:
Au Financiers India Pvt. Ltd.
Assistant Manager – Collections (From Sep’10 to Till Date)
[b]JOB RESPONSIBILITIES [/b]:
- Handling responsibility of two major location’s (Jaipur & Tonk) in this organization.
- Handling the Commercial Vehicle portfolio of over all 2.5 crore POS amount and 2000 number of cases.
- Managing all activities of audit and compliance.
- Managing collection with legal team.
- Handling 15 collection executives team with four team leaders.
- Handling the 4 repossession agencies.
- Ensuring timely & effective resolution of queries & complaints arising during Tele-calling / field visits.
- Providing effective leadership and fixing goals and objectives for each team member for effective performance.
Indiabulls Financial Service Ltd
Assistant Manager - Collections (From June’06 to Sep’10)
[b]JOB RESPONSIBILITIES [/b]:
- Manage 0 to 90+ (Write-Off) DPD portfolio of STPL.
- Handling management of 10-15 field Collectors with 3 Team Leaders at Regional Level.
- Ensuring timely & effective resolution of queries & complaints arising during Tele-calling / field visits.
- Sorting out the problems faced by executives in field for collections also making effort for making positive mind of customers in giving due installments.
- Making perfect coordination between management and field executives so the results get according to the given targets.
- Monitoring productivity of the team & setting control mechanisms & incentive plans.
- Recruitment and Training of Internal Staff in Collection Processes and Tools.
- Handling customers All types of Finance related Queries & Problems & makes them satisfy.
- Handling responsibility of 4 Major Locations’ Jaipur, Jodhpur, Bhilwara, & Alwar in this organization
- Finalizing cases to be sent for filing sec-138 complaints.
CITI FINANCIAL CONSUMER FINANCE INDIA LTD., a part of CITI GROUP
TEAM LEADER – PL, Auto Loan & Consumer durables (From January ‘03 to May’06)
[b]JOB RESPONSIBILITIES [/b]:
- Directly Co-ordination with Customer for their quarries.
- Monitoring write off (211-270 DPD ALL PRODUCTS) portfolio and give the suitable targets.
- Handling Management of 10 field Collectors.
- Coordination with Technical Team / External Agencies
- Building and maintaining healthy business relations with high net worth and corporate clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms
- Monitoring performance of team members; conducting suitable training programs to enhance their operational efficiency leading to increased productivity.
[b]ACADAMIC QUALIFICATION [/b]:
 Bachelor of Arts (B.A.) from Rajasthan University in 1998.
 [b]PERSONALITY [/b]:
- Cooperation and good relations with Co-workers and seniors.
- Requires minimum of Instructions to get things moving.
- Image Conscious
- Good Convincing and Interpersonal Skills.
[b]COMPUTER LITERACY [/b]:
 
- Working knowledge of MS-Office, Word, excel, MS-Dos and windows
- Proficiency in generating reports in Excel worksheets
- Excellent hands on the current organization finance related software’s.
- Working knowledge of Internet options.
 
[b]Place [/b]: Jaipur
[b]Date [/b]: (BHAWANI SHARMA)
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[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4268723
[b]Date & Time  [/b]: 18th Jun 2011 3:47 AM (UTC)
[b]IP Address  [/b]: 49.201.111.22
[b]Browser Info  [/b]: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3
Predicted Country : --[/QUOTE]

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