Ask Question / Post resume

Post a reply to the thread: www.eragroup.co.in Era Group Hyderabad : Business Development Manager

Your Message

Your Username:

Notes:-
1) You can copy and paste your full resume in the box below.
2) Or you can ask your question. We try to answer, as far as possible.

Title:

[QUOTE=Guest-IJT;151145][b]Name [/b]: Mary Ravi Daniel
[b]Email [/b]: marydaniel05 AT gmail.com
[b]Designation / Skillset[/b] : Deputy Manager

[u][b]Resume[/b][/u] :
 
Resume
[b]- Career Objective  [/b]:
To work in a challenging and growth oriented environment providing ample learning and growing opportunities and to work towards achieving the organization objective with the attribute of time, quality and discipline.
[b]- Summary  [/b]:
Post graduate with over 6 years of experience in the Banking industry.
[b]- Work Experience  [/b]:
- Kotak Mahindra Bank Ltd 
Deputy Manager Business Solutions Group (PDG) Nov’06 to present
 [b]Job Responsibilities [/b]:
 Assistance in Projects
- Gathering of requirements from various departments.
- Creation of detailed Test Plans and scenarios
- Execution and timely completion of UAT.
- Accuracy in the test results
- Preparation of detailed User Guides, Manuals and Training Kits
- Actively involved in Projects like Implementation of Siebel-CTI Outbound Dialer Integration, Revamping of Secure Mail on Net Banking and its integration with Siebel, Siebel CRM Phase 1 – Service module, Sales & Service Module phase-2, Email Integration with Siebel, A/c Opening Form Tracking System, Capturing of Doorstep Banking Requests on Net Banking, NEFT, HEAT (Helpdesk Expert Automation Tool), Worked on Alerts received for ATM transactions & Special character testing on NetCard usage.
- Currently, working on project Capturing of C-SAT on Siebel VIA Phone, Email and SMS and Finacle Siebel Interface testing.
- Issue/ query handling and resolution on the same.
- Correct analysis and understanding of system functional Issues
- Co-ordination with end users and departments pan India
- Hands on experience in systems like Siebel CRM, FCR (Flexcube Retail), Bank Apps (In-house), HEAT (Helpdesk Expert Automation Tool), Business Objects, IVR & ATM
MIS
- Preparation and Reporting of Daily and Monthly MIS of issues raised
- Validation and action taken on MIS
- Timely completion of MIS / Reporting
- Preparation of Monthly Team Projects Summary Report
- Master Maintenances in Systems and Monthly Audit of the same through Reports generated from Business Objects.
- Document Maintenance
- Ensure document maintenance done for all issues handled, projects involved and master maintenances done.
- Syssoft InfoTech India Pvt Ltd (Outsourcing Agency for Kotak Mahindra Bank)
Executive Officer CPC – Operations Aug’04 to Oct’06
[b]Job Responsibilities [/b]:
- Involved in end to end processing of Account Opening and Closure forms.
- Involved in processing of Customer and Account level Maintenance requests.
- Involved in Audit and Dispatch of all DD/BC Instruments to Customers.
- Daily reporting of total volumes handled.
[b]- Qualification  [/b]: 
- M.Com (Specialization – Management) in 2005 from Mumbai University
- B.Com in 2002 from Mumbai University
[b]- Additional Qualification  [/b]:
- Currently, pursuing PGDBA (Banking, Investment & Insurance) from Wellingkar Institute of Management Development & Research.
- Successfully completed Diploma in Business Management course in 2008 from Wellingkar Institute of Management Development & Research.
[b]- Personal Attributes  [/b]: 
- Completed 3 years of Army Training (NCC).
[b]- IT Proficiency  [/b]: 
[b]- Application Software  [/b]: MS-Office, FoxPro & Tally Package.
 
- 
-------------------------------------------------------
[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4385521
[b]Date & Time  [/b]: 18th Jul 2011 7:44 PM (UTC)
[b]IP Address  [/b]: 27.106.55.207
[b]Browser Info  [/b]: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; FunWebProducts)
Predicted Country ;: --[/QUOTE]

All times are GMT +5.5. The time now is 02:36 AM.