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[QUOTE=Guest-IJT;145582][b]Name [/b]: Saurabh Upadhyaya [b]Email [/b]: shawn707 AT gmail.com [b]Designation / Skillset[/b] : Trainer [u][b]Resume[/b][/u] : TRAINING , OPERATIONS & UNDERWRITING PROFESSIONAL Seeking challenging assignments across the Industry ________________________________________ PROFILE - Adroit, diligent & detail oriented professional with an experience of 5.0 years, Working as a Manager - Training – SBI Cards. - Equipped with the extensive knowledge of Credit Management procedures. Ability to identify under-reporting, false projections & analyze complex individual and company financials - Ability to produce clear, concise procedural documentation, eliciting accurate information & responding to the inquiries. Ability to exercise tact/ diplomacy & deal with people in the effective manner using negotiation & persuasion skills to establish/ maintain relationships - Demonstrated capability to bring out the best in others while creating a healthy and friendly work environment, thus enhancing operational efficiency and optimizing resource utilization - Thorough understanding of credit policy guidelines and knowledge of commercial lending & portfolio management Core Competencies Sales Training - Operations Training - Audit - Recruitment- Credit Policy Management - Credit Analysis & Control - Team Management - MIS Management - Underwriting - Branch Operations - Branch Reconciliation - TAT/SLA Management - ________________________________________ PROFESSIONAL EXPERIENCE SBI CARDS Training Manager – Sales and Operation. Bussiness development in entire Lucknow Region. Audit of BRM n BREs Recruitment of Candidates for the Company. SBI Employee Training, Branch Training . Presentation in Departments attached to SBI , Help BRE/BRM for Customer Service issues. MAX NEW YORK LIFE INSURANCE COMPANY Oct 2007 to May 2010. AM – Strategic Initiatives . Looking after Collections in Entire AP Region. As CSE- Regional Spoc(Operations) - Training Agents on the regular interval about Products and Process Training. - Traing them about soft skills and Dealing with Customers , - While training them , By MIS, Check out their Productivity. - I was accountable for initial underwriting of documents (applications) for high priority cases across 36 locations, leading a 7 member team and seamlessly coordinating with UP & UK teams to avoid any discrepancy - Deftly handling complete documentation for policy issuance & renewal cover notes and calculation of premium for scrutiny of the proposals ensuring accurate and complete documentation - Managing branch operations like branch reconciliation, passing journal entries for tallying the payment in the system at the end of the day etc. - Significantly handling the day to day reports of the branch and ensure closure within TAT - Ensuring servicing, distribution operations and underwriting of cases is done as per the process defined - Mentoring less experienced underwriters in development of technical skills and conduct training as necessary. Foster open lines of communication on team & uses effective oral and written communication skills - Ensuring timely service delivery to the clients within the stipulated period while managing the efficiency in day to day operations - Maintaining timely MIS & database reflecting the trends & developments of the business for budgetary & strategic review to enhance efficiency - Developing and driving marketing communications through market requirements, product positioning & collaborating with product team to ensure that marketing plans are synced with projected releases - Retaining customers by providing best possible service in terms of immediate response to enquiries, quick execution of orders & by keeping the customer updated - Six Sigma yellow belt Certified and working on Green belt on revenue Generation. BANK OF AMERICA MMYY_MMYY 8m Sr. Team Member AMARTECH CONVERGENCE INDIA PRIVATE LIMITED MMYY_MMYY 12m CCE ________________________________________ EDUCATIONAL CREDENTIALS Persuing Master of Business Administration - CRM Symbiosis, Pune Bachelor of Arts 2005 National PG College, Lucknow Intermediate 2002 Career Convent College, Lucknow High School 2000 Career Convent College, Lucknow [b]NS [/b]:- IT Skills Windows, MS Office, ADCA and Internet Applications ________________________________________ [b]References [/b]: Available on Request ------------------------------------------------------- [b]More Information about this submission and submitter [/b]:- ___________________________________________________ [b]Submission ID [/b]: 4333839 [b]Date & Time [/b]: 5th Jul 2011 5:53 PM (UTC) [b]IP Address [/b]: 115.241.19.244 [b]Browser Info [/b]: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.112 Safari/534.30 Predicted Country : India[/QUOTE]
