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[QUOTE=Guest-IJT;145402][b]Name [/b]: hiteshbharti
[b]Email [/b]: hiteshbharti AT gmail.com
[b]Designation / Skillset[/b] : Restaurant Manager
Dear Sir/Madam,
With the reference of your trail mail I came to know
about your esteemed organization. I would like to offer myself as a candidate.
You will find my background and experience directly applicable to your
accounting needs and I have enclosed my resume for your review.
Please contact me at the phone number below. I look forward to
hearing from you. I am geographically mobile.
--
Thanks & Regards
Hitesh Bharti

[u][b]Resume[/b][/u] :
HITESH BHARTI 
________________________________________
 Seeking assignments in Service/Retail Operations
SYNOPSIS
- A competent professional with almost 9 years of insightful experience in the field of Hospitality & Retail Operations 
 Extensive focus on Service Operations, Customer oriented approach and Relationship management.
- Hands on operational experience and expertise in delivering efficient result on consistent basis. People skill with focus on developing core competencies in the team as per business need. Strategically planning and conceptualizing action plan for achieving of QSC&V and Annual Business Plan (ABP). Analyzing need for improving business through coordinating customer interaction on floor in the store.
- Resourceful at evolving effective procedures, establishing service standards and operational policies with proven ability in reducing operational costs through effective cost control measures.
- An exceptional leader with excellent interpersonal and networking skills, team building & management skills, training & development of the workforce.
CORE COMPETENCIES
[b]Staff Management [/b]:
- Recruiting, Training and Performance Appraisal of the Junior Management as well as the Crew on monthly and yearly basis.
- Motivating the Crew to work as team to achieve targets and developing a sense of healthy competition amongst them to achieve results.
- Handling Crew & Mgmt. Scheduling.
- Preparing payroll of the management and crew.
[b]Inventory Management [/b]:
- Keeping a record of when to order, how much and taking deliveries..
- Handling quality control checks on regular basis of the products (inputs as well as output) according to the standards.
[b]CRM [/b]:
- Handling customer grievances and building customer relationships by managing a record of our regular customers (including kids).
[b]Accounts [/b]:
- Preparing Profit & Loss a/c Statement on mid-month/end-month basis.
- Cash Handling.
- Preparing 3-1-Q business plan for the Restaurant.
[b]Maintenance & Repair [/b]:
- Taking care of the Repair & Maintenance tasks to be done in the Restaurant on a regular basis through a Planned Maintenance Calendar.
[b]Others [/b]:
[b]- Brand Promotion Exercise [/b]: Organize and participate in School Tours to develop and strengthen our market base.
- Monitoring Competitors on regular basis through programs like SHOP THE COMPETITOR.
- Organizing Managerial meetings to do a SWOT analysis and to design the course of action.
EMPLOYMENT HIGHLIGHTS
KFC Restaurants (North India) July’10 to Till date 
Assistant Restaurant Manager 
Fast Trax Food Pvt Ltd, Delhi. Dec’09 –July’10
Assistant Manager (Home Delivery & New Concept)
 
Reliance Retail Ltd, Jaipur. Dec’06 –Dec’09
Manager- Store Operation & Replenishment 
Mc Donald’s International (North India) Mar’02-Dec’06 
Career Path
Team Member Mar’02-April’05
Floor manager April’ 05-June’06
Second Assistant Manager July’06-Dec’06
[b]The Attainments [/b]:
- Helped the store win the best people practices award all over the system wide in north region.
- Achieved the Mystery Diner Grade of Restaurant “AAA” 4 in Rows.
- Won the 02 System wide sales competition awards in a Row in Mc Donald’s North Region Competition.
________________________________________
SIGNIFICANT MILESTONES
- Managing outdoor catering at Fast Trax for FIH World Cup Hockey Tournament and implementing sales promotional strategies with the objective of increasing sales volume and achieving maximum customer satisfaction.
TRAININGS ATTENDED
Training Programs Attended at Mc Donald’s
- Basic Shift Management Course (B.S.M.) in July’06
[b]The purpose of the training was to [/b]:
- Emphasize people management skills in relation to restaurant operation.
- Familiarize managers with basic equipment components and operation.
- Won impressive MDP award.
- Floor Manager Course (F.M.C.) in April’05
The purpose of the training was to develop the skills necessary to successfully manage the with supervision.
- Basic Hygiene Course in May’02
The purpose of the training was to ensure the candidate understands the responsibilities of food handler.
________________________________________
ACADEMIA
- P.G.D.B.A Diploma in Operation Mgmt from SCDL Pune.
- B.B.A from Agra University in 2002.
________________________________________
OTHER PURSUITS
- Active member of Vatsalya, Rajasthan based NGO dedicated at equipping orphaned and street children with the education, skills and character they need to lead empowered lives.
 
 
-------------------------------------------------------
[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4373011
[b]Date & Time  [/b]: 15th Jul 2011 3:01 AM (UTC)
[b]IP Address  [/b]: 120.56.201.116
[b]Browser Info  [/b]: Mozilla/5.0 (Windows NT 5.1; rv:5.0) Gecko/20100101 Firefox/5.0
Predicted Country : India[/QUOTE]

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