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Outbound Sales Executive Noida : FCS Software
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[QUOTE=Guest-IJT;145388][b]Name [/b]: REKHA CHAVAN [b]Email [/b]: manchester_india AT yahoo.com [b]Designation / Skillset[/b] : back office IF OPPURTUNITY GIVEN I WILL TRY MY LEVEL BEST REGARDS REKHA CHAVAN [u][b]Resume[/b][/u] : [b]Qualification [/b]: SSC : passed in the year 1985 from Convent Girls High School,Prabhadevi,Mumbai – 400024 [b]HSC [/b]: passed in the year 1987 from Maharshi dayanand College,Parel, Mumbai - 400025 [b]BSc [/b]: passed in the year 1990 from Sophia College For Women,Bhulabhai Desai Road,Mumbai - 400018 [b]Msc(Research) [/b]:from K J Somaiya College Of Arts,Commerce & Science,Vidyavihar,Mumbai [b]Topic Of Research [/b]: Synthesis of Chelating Resins and there applications. Completed my research in the year 1993. [b]DMM [/b]: from L N Welingkars institute,Poddar College,Mumbai.Passed in the year 1996 DMLT from Kalyan University , passed in the year 2000 [b]Computer skills [/b]: Strong computer skills including proficiency with MS Office,MS Excel and other Office software [b]Working Experience [/b]: (a) Worked as a Research Analyst from 1993 to 1995 in Chemical Engineering Department in IIT ,POWAI,MUMBAI (b) Worked as Literature Research associate in United Phosphorus Limited as Free Lancer (c) Worked as a free lancer in media research in Mumbai Doordarshan,Worli,Mumbai 400025. ( d ) Worked as Advertising Officer In Alidac Genetics and Pharmaceuticals ltd from March 1995 to November 1996 ( e ) Worked as a Sales Officer from December 1996 to September 1999 in Mangalam Drugs & Organics Limited,Mumbai * looked after the sales of industrial chemicals * made follow up with various Large Scale chemical firms for their requirement of industrial chemicals. * kept a follow up with the payment and made collections on regular basis along with the sales activity. - Dealing with external Authorities as BMC for the approval and introduction of new products. - Housekeeping activities - Facility Management - Efficiency in dealing with Scrap Management admin ( f ) Worked as Marketing Executive In Val Creations(The Marketing & Advertising House) from October 1999 to September 2004 * looked after the sales of promotional items for various corporates * made follow up for the requirement of promotions for various corporate sector. * kept a follow up with the payment and made collections on regular basis along with the sales activity. - Looking after the recruitment of staff for administration,production and marketing staff. ( g ) Worked with Hutchison 3 Global Services Private Limited from September 2004 till 28th April 2010 (U K PROCESS ) Designation Analyst - Outbound calling for rectification of errors on the account and thus achieving the Recovery - Check the entire work of the employees - Check with the fraud and security cases. - Train the staff members who are on contract. - Come out with new changes & suggestion in process - looking after the payment collections. - Follow-up for collection, maintaining record of payments - General Correspondence - Job Responsibility Of A/c and Admin - Managing Bills - Office Maintenance - Attendance - Update the Payable register and send the bills to HO followed by the e-mail - Administration & Telephone Handling - coordinate with HO for payment and other details - Maintaining Excel Sheet Showing Proper Payment § Controlling Insurance - Adherence to FCR - FIRST CALL RESOLUTION - Adherence to SLAs - SERVICE LEVEL AGRREMENT - Adherence to CSAT - CUSTOMER SATISFACTION - CUSTOMER Retention and Team Satisfaction - Continuous Improvements – cost / productivity / SLAs [b]My strong points [/b]: Strong organizational skills Strong analytical skills Eventful, Energetic & Creative Strong interpersonal & communication skills (written & verbal) Thanking You, Regards Rekha Chavan ------------------------------------------------------- [b]More Information about this submission and submitter [/b]:- ___________________________________________________ [b]Submission ID [/b]: 4337497 [b]Date & Time [/b]: 6th Jul 2011 12:45 PM (UTC) [b]IP Address [/b]: 125.99.104.167 [b]Browser Info [/b]: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; FunWebProducts; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; FunWebProducts) [b]Predicted Country [/b]: India[/QUOTE]
