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[QUOTE=Guest-IJT;144382][b]Name [/b]: Nirav
[b]Email [/b]: nirav73shah AT hotmail.com
[b]Designation / Skillset[/b] : Manager
14, Years Experience in Gems and Jewellery, Diamond Jewellery, As an Manager.

[u][b]Resume[/b][/u] :
 
PROFESSIONAL BRIEF
________________________________________
- A seasoned professional with 14 years of experience Client Management, Operation, Customer Relationship Business Development, Management and Team Management with well reputed organizations in gold and jewellery industry
- A proactive planner with abilities in devising effective strategies for augmenting business, identifying and penetrating new market segments, promoting products for business excellence.
- Possess strong knowledge and experience in auditing of gold, gold jewellery, gems and diamond jewellery
- Experience of providing high value-added services to customers on regular basis.
- Proven performer with an excellent track record in sales across assignments.
- An effective communicator with exceptional interpersonal skills.
CAREER RECITAL
________________________________________
Since Nov’10 Tata Tele Services Pvt. Ltd., Ahmedabad Channel Partner
(Distributor of Tata Docomo 3G, E-Stick, Nadiad Zone, Gujarat)
[b]Key Deliverables [/b]:
- Independently spearheaded the Docomo 3G products in Nadiad market and increased the sales from zero to 250 3G E-stick per month
- Identifying new customers and providing service on regular basis to existing customer as well as increasing the new customer base.
- Increasing customer base on basis of referencing and word of mouth, along with different promotional campaigns
- Achieved highest sale of 3G E-stick on day one of launch of product in the territory
Sep’08 – Sep’10 Al Amn, Dubai, United Arab Emirates Marketing Manager
[b]Key Deliverables [/b]:
Business Development
- Analysing business potential and implementing plans to drive channels for attaining sales targets, supplementing turnover and achieving desired targets of diamond and diamonds jewellery
- Conducting competitor analysis by keeping abreast of market trends and moves to achieve market share.
- Maintaining the profit margin
- Analysing the various agreement and deal of the company and report to the Director of the company.
________________________________________
Team Management
- Managing the gamut of tasks including manpower planning and coordinating with the sales teams.
- Leading and motivating the team to achieve pre-set targets on monthly and quarterly basis.
- Work on project to Develop and improve software as per requirements for the company.
________________________________________
July’03 – Aug’08 R.B. Jewellers, Sharjah United Arab Emirates Sales Executive
[b]Key Deliverables [/b]:
Client Relationship Management
- Supervising customer service operations for rendering quality services; providing customer support by answering queries and resolving their issues.
- Building and maintaining healthy business relations with corporate clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms.
________________________________________
Marketing & Sales
- Managing the marketing operations for promoting products.
- Handling the sales (custom design), determining appropriate repairs, maintaining a customer book, putting the jewellery out / away, sending out thank you notes, answering the phone and maintaining the cleanliness of the store.
- Identifying clients and generating business from the existing clientele to achieve targets.
Jan’97 – Apr’03 Rathod Jewellers, Sharjah, United Arab Emirates Sales & Marketing Executive
[b]Key Deliverables [/b]:
Business Development
- Analysing business potential and implementing plans to drive channels for attaining sales targets, supplementing turnover and achieving desired targets.
- Identifying, qualifying and pursuing business opportunities through market surveys.
- Conducting competitor analysis by keeping abreast of market trends and moves to achieve market share.
________________________________________
Client Relationship Management
- Supervising customer service operations for rendering quality services; providing customer support by answering queries and resolving their issues.
- Building and maintaining healthy business relations with corporate clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms.
________________________________________
[b]Administration [/b]:
- Maintain and re-order the stocks at each outlet
- Attending the customer grievances and providing the suitable solution in consultation with the owners of the store.
- To maintain and check the books of account on regular basis
________________________________________
Team Management
- Managing the gamut of tasks including manpower planning and coordinating with the sales teams.
- Leading and motivating the team to achieve pre set targets on monthly and quarterly basis.
________________________________________
[b]Key Deliverables [/b]:
Marketing & Sales
- Managing the marketing operations for promoting products and accountable for increasing the sales growth.
- Handling the sales (custom design), determining appropriate repairs, maintaining a customer book, putting the jewellery out / away, sending out thank you notes, answering the phone and maintaining the cleanliness of the store.
- Identifying clients and generating business from the existing clientele to achieve targets.
________________________________________
[b]Notable Highlights [/b]:
- Distinction of handling the entire scope of operations management, client relationship management, planning and scheduling, etc.
- Worked in the capacity of a Client Manager, Team Manager, Operation Manager, Customer Care & Relationship Manager and Business Development Manager.
- Active participation in Sales promotion campaigns organised by International jewellery exhibition by Government of UAE.
June’95 – Dec’96 Moneycare Lease and Finance Company, Ahmedabad Account Assistant
[b]Notable Highlights [/b]:
- Maintain Day to day various books of accounts like cash book, petty cash, bank book, sales ledger, purchase ledger and maintain up to trial balance
- Provide back office support during the end to end process of companies public issue on behalf of clients.
SCHOLASTICS
________________________________________
- Diploma in Marketing Management from Narsee Monjee Institute of Management studies, Mumbai, 1999
- B.Com. from Gujarat University, Ahmedabad in 1995.
- Diploma in Basic Computer Applications from Aptech Computer Academy , Ahmedabad , 1996
TECHNICAL PURVIEW
________________________________________
- Well versed with MS Office, Tally (Menu driven), Wingold & EBM (Emirates Business Management software for gold and diamond jewellery), Windows 95 and MS DOS, Knowledge of MS ERP
 
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[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4371773
[b]Date & Time  [/b]: 14th Jul 2011 5:43 PM (UTC)
[b]IP Address  [/b]: 49.201.114.71
[b]Browser Info  [/b]: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1
Predicted Country : --[/QUOTE]

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