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[QUOTE=Guest;142975]Value Profile
- Has the fortitude to work patiently throughout for achieving the results. 
- Situations where tough and high stress goals have to be achieved, I can be a person-in-charge
to achieve and fulfill those given targets.
- Believe that success is the sum total of small efforts, repeated day in & day out.
There is no excellence without difficulty.
Education Profile
Degree 
Graduate
Co-curricular and Extra curricular Activities
Have actively sought career and professional enhancement courses in keeping current environmental needs.
Certifications, Awards & Achievements
Successfully passed Certificate in Computing MS Office 
 Successfully passed Certificate in Computing Tally
Functional Area of Interest & Objective
To work under a challenging atmosphere / area of Customer Care and co-ordination where
I can get ample opportunities to learn, grow and develop myself and keep my knowledge updated
 
To describe me briefly
I am a person with a positive attitude, like to work hard and take up challenges to achieve the given target on time. Good Communication and Motivating Skills that I have in my skill set, is an asset to me and proves to be some of the intrinsic qualities in me.
Work Experience
Jan 2007 -- Till Date
Bharti Airtel Services Ltd 
Function - CSD (Customer Service Delivery)
Sub Function - CIG (Customer Interactive Group)
Role – RM (Relationship Manager)
Job Profile
- Responsible for Revenue collection of average 60 Million / month for South Mumbai
[b]- Handling 10 field officers to pour in revenue from Live Bucket & also past due bucket  [/b]: 0-60 Days
- B2B Customer Base (Corporate, SME) includes PRI, DSL, ILP, Analog & Lease Line
- Meeting customers with prior appointment to discuss & understand their issues behind releasing delayed payments & suggest ways for timely payments
- Handling Escalation calls / Irate Customers / E-mails of customers and take appropriate steps by raising complains / request according to their issues.
- Out calling customer's to inform the steps taken / outcome of their Complaint / Request / Queries
- Study disputes of customer & Co-ordinate with various departments like CC, BCC, IFR, Switch, Technical team to resolve problems of customers
- Convince customers and explain them the core occurrence of their dispute and measures taken to resolve them along with steps to avoid the same in future.
- Posting waivers towards LPC, rental benefits, usage benefits, goodwill gestures if required as an attempt to retain customers with proper approvals for authorities.
- Build good relationship with customers to attain Customer Satisfaction Level as Belief that a Brand can stand the test of time by reinventing itself with the changing needs.
- Identify Errors, discuss measures for improvement both interms of Revenue Collection in coordination with Retention Team & Other Cross Functional Teams
- Field visits to check / test team members reach at customer area / location
MIS & Analysis
- Maintain case by case feedback of customer issues / reason for delayed payments along with expected time of payment receipt (PTP Dates)
- Providing Daily Allocation files to my team members with Node / Area wise bifurcation
- Maintaining & Uploading Physical Collection (Cheque/Cash) Reports on Daily Basis
- Regular team meets to educate / download PDR and drive them to achieve targets
- Drive manpower as per customer request for Timely Home pay pickup
- Highlight & Flash Revenue collection reports (Opening Bucket / LMTD / YTD / FTD / MTD)
Achievements
- Awarded with Certificate’s & Trophy for Highest Revenue Collection consecutively for Q3 & Q4
[b]- RNR  [/b]: Awarded Certificate of Merit under Contest of ‘Rising Star’ by C.E.O West Hub
 
Apr 2005 – Dec 2006
Creative Enterprises (Reliances Infocom Services)
Role – Collection Executive
Job Profile
- Responsible for Revenue collection of Post Paid Reliance Mobile Subscribers of Central Mumbai
- As an Field Collection Executive use to handle customers with various tact ticks to collect the amount
- Detailed Bill Explanation, Clarifying details of charges as per their billed usage & VAS charges were part of daily routine
- Targets include minimal Write off and hardcore recovery
- Maintaining Tracker of customer base and bucket wise dues pending
- Achieve Daily Targets & PDR which included Handset Recovery
- Study customer’s Profile, Past Disputes, Billing Pattern before reaching them with or without prior appointments
- 
Aug 2001 – Feb 2005
Indian Marketing & Research Bureau (IMRB)
Role – Supervisor 
Job Profile ; Location ; Project
Survey Officer ; Mumbai ; Henry Car Project / Heavy Movers
- Walkin Survey by meeting existing Car Owners / Show Room Owners / Car Dealers / Garage Mechanics
- Collecting feedback & record on review form with details of car models, types of spares, availability of spare parts, type of engine, maintenance efficiency, mileage, lubricants, tyre mileage / RIB etc 
-[/QUOTE]

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