The Phoenix Mills Ltd Mumbai : Retailer Relationship

[Admin]

The Phoenix Mills Ltd. Mumbai : Executive - Retailer Relationship

Website: http://www.thephoenixmills.com

Keywords: retailer relations; collections; client servicing

Designation: Executive - Retailer Relationship
Experience: 3 - 8 Years
Location: Mumbai
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: Retailing
Functional Area: Sales, BD
Posted Date: 31 Jan

Job Description:
Retailer / Customer relationship (day-to-day interaction)
Database management & preparation of MIS reports
Collection of retailers’ payables /dues by managing good relations with retailers.

Desired Candidate Profile:
Well Conversant with MS Office-Word,Excel,Powerpoint
Strong Communication skills
Team management

Company Profile:
Phoenix Mills have been an integral part of Mumbai's glorious Textile History. It was a Catalyst for Rejuvenation of the Industrial corridor of Lower Parel by establishing Mumbai's Premier and Largest destination - High Street Phoenix.

Address: Not Mentioned

Email Address: karen.k@marketcity.in

Telephone: Not Mentioned

Reference ID:
MC/0109/04/RET

Keywords: retailer relations; collections; client servicing

[Guest]

RESUME

Shammy rathore

Current Location: Colaba
Email: rathoreshammy21 AT gmail.com
Cell: +91 9769165736
CAREER OBJECTIVE:

To seek a mutually beneficial relationship in an organization where I can utilize my strengths, skills, abilities and drive to succeed which will contribute organization‘s mission and vision.

EDUCATIONAL QUALIFICATION:

- Pursuing MBA – EASTERN INSTITUTE FOR INTEGRATED LEARNING
IN MANAGEMENT (EIILM)
2008 - 2010, International Business School, Mumbai

- B.B.M
2005 - 2008, G.I.T.A.M, Visakhapatnam, A.P.
- Higher Secondary Certificate Examination
2004 – 2005, C.B.S.E

- Secondary School Certificate Examination
2002 – 2003, C.B.S.E


ACHIEVEMENTS:

- NCC ‘C’ certificate
- Participicate in globerena quiz conducted in G.I.T.A.M

WORK EXPERIENCE - (Total work experience: 1 year and 8 months)

HSBC BANK:
29th May 2008 - Till 29th July (2 Months)
Designation: Customer Service Executive.

Responsibilities:
- Detecting the fraud cases
- Screening of documents
- Tracing the suspicious customers
ICICI PRUDENTIAL:
7th July 2007-Till 30th Jan 2009(1 year and 6 months)
Responsibilities:
- Making insurance
- Collecting documents
- Convincing customers
COMPUTER SKILLS:

Packages : MS Office.
Operating System : WIN-95, 98, 2000, WIN-XP.

STRENGTH:

- Positive attitude
- Analytical thinking

HOBBIES:

- Listening to Songs
- Playing outdoor games

PERSONAL DETAILS:

Permanent Address: 02 Bhagirathi Complex Annex, near Afghan Church,
Colaba-4000005, Mumbai
Date of Birth: 15 June 1988
Father’s Name: Shri.M.A. RATHORE
Mother’s Name: Smt. SANTOSH
Languages Known: English and Hindi,

Date:
Signature

[Guest]

Mayur Rathod

Email : visitmayur07 AT yahoo.com
Career Objective
Wish to work in a creative and challenging organization wherein my skills and capabilities would be explore in a best possible way for the organizational benefits as well as my career.
Academic Credentials
Qualification College / Institute Year of completion Percentage
MBA (finance) S,R Luthra Institute of Management- affiliated to Gujarat Technological University Pursuing in
2009-2011 SPI :-SEM-1 6.28
SPI;- SEM-2 6.32
SPI :- SEM-3 6.58
Sem 4 :- waiting
P.G.D.F.M S.KSchool of business management, H.N.G.U UNIVERSITY 2008 65%
B. Com RJTCC, Vastrapur affiliated to Gujarat University 2007 58%
HSC Vividh laxmi Vidhya mandir,palanpur- GSEB 2004 79%
SSC Adarsh High School,Palanpur- GSEB 2002 75.00%
Summer Projects Undertaken & Achievement
- A customer preference about mutual fund at NJ INDIA PVT LTD. PALANPUR
Computer Proficiency
- Windows Office
- Tally Financial Accounting Package 7.2
Other Achievement
- I cleared AMFI(the association of mutual fund in India) with 55 %

I hereby declare that the above mentioned information is true and best of my knowledge
Date :
Place : Sd-

[Guest]

Value Profile
- Has the fortitude to work patiently throughout for achieving the results.
- Situations where tough and high stress goals have to be achieved, I can be a person-in-charge
to achieve and fulfill those given targets.
- Believe that success is the sum total of small efforts, repeated day in & day out.
There is no excellence without difficulty.
Education Profile
Degree
Graduate
Co-curricular and Extra curricular Activities
Have actively sought career and professional enhancement courses in keeping current environmental needs.
Certifications, Awards & Achievements
Successfully passed Certificate in Computing MS Office
Successfully passed Certificate in Computing Tally
Functional Area of Interest & Objective
To work under a challenging atmosphere / area of Customer Care and co-ordination where
I can get ample opportunities to learn, grow and develop myself and keep my knowledge updated

To describe me briefly
I am a person with a positive attitude, like to work hard and take up challenges to achieve the given target on time. Good Communication and Motivating Skills that I have in my skill set, is an asset to me and proves to be some of the intrinsic qualities in me.
Work Experience
Jan 2007 -- Till Date
Bharti Airtel Services Ltd
Function - CSD (Customer Service Delivery)
Sub Function - CIG (Customer Interactive Group)
Role – RM (Relationship Manager)
Job Profile
- Responsible for Revenue collection of average 60 Million / month for South Mumbai
- Handling 10 field officers to pour in revenue from Live Bucket & also past due bucket : 0-60 Days
- B2B Customer Base (Corporate, SME) includes PRI, DSL, ILP, Analog & Lease Line
- Meeting customers with prior appointment to discuss & understand their issues behind releasing delayed payments & suggest ways for timely payments
- Handling Escalation calls / Irate Customers / E-mails of customers and take appropriate steps by raising complains / request according to their issues.
- Out calling customer's to inform the steps taken / outcome of their Complaint / Request / Queries
- Study disputes of customer & Co-ordinate with various departments like CC, BCC, IFR, Switch, Technical team to resolve problems of customers
- Convince customers and explain them the core occurrence of their dispute and measures taken to resolve them along with steps to avoid the same in future.
- Posting waivers towards LPC, rental benefits, usage benefits, goodwill gestures if required as an attempt to retain customers with proper approvals for authorities.
- Build good relationship with customers to attain Customer Satisfaction Level as Belief that a Brand can stand the test of time by reinventing itself with the changing needs.
- Identify Errors, discuss measures for improvement both interms of Revenue Collection in coordination with Retention Team & Other Cross Functional Teams
- Field visits to check / test team members reach at customer area / location
MIS & Analysis
- Maintain case by case feedback of customer issues / reason for delayed payments along with expected time of payment receipt (PTP Dates)
- Providing Daily Allocation files to my team members with Node / Area wise bifurcation
- Maintaining & Uploading Physical Collection (Cheque/Cash) Reports on Daily Basis
- Regular team meets to educate / download PDR and drive them to achieve targets
- Drive manpower as per customer request for Timely Home pay pickup
- Highlight & Flash Revenue collection reports (Opening Bucket / LMTD / YTD / FTD / MTD)
Achievements
- Awarded with Certificate’s & Trophy for Highest Revenue Collection consecutively for Q3 & Q4
- RNR : Awarded Certificate of Merit under Contest of ‘Rising Star’ by C.E.O West Hub

Apr 2005 – Dec 2006
Creative Enterprises (Reliances Infocom Services)
Role – Collection Executive
Job Profile
- Responsible for Revenue collection of Post Paid Reliance Mobile Subscribers of Central Mumbai
- As an Field Collection Executive use to handle customers with various tact ticks to collect the amount
- Detailed Bill Explanation, Clarifying details of charges as per their billed usage & VAS charges were part of daily routine
- Targets include minimal Write off and hardcore recovery
- Maintaining Tracker of customer base and bucket wise dues pending
- Achieve Daily Targets & PDR which included Handset Recovery
- Study customer’s Profile, Past Disputes, Billing Pattern before reaching them with or without prior appointments
-
Aug 2001 – Feb 2005
Indian Marketing & Research Bureau (IMRB)
Role – Supervisor
Job Profile ; Location ; Project
Survey Officer ; Mumbai ; Henry Car Project / Heavy Movers
- Walkin Survey by meeting existing Car Owners / Show Room Owners / Car Dealers / Garage Mechanics
- Collecting feedback & record on review form with details of car models, types of spares, availability of spare parts, type of engine, maintenance efficiency, mileage, lubricants, tyre mileage / RIB etc
-