Ask Question / Post resume

Post a reply to the thread: www.dbs.com Bank Ltd Bangalore : Consumer Banking, Customer Service

Your Message

Your Username:

Notes:-
1) You can copy and paste your full resume in the box below.
2) Or you can ask your question. We try to answer, as far as possible.

Title:

[QUOTE=Guest;142453]CURRICULAM VITAE
R.M.ASHUMITHA 
  ashumitha.mani AT gmail.com 
 haii.ashooo AT yahoo.in  
 
[b]Objective [/b]: To be part of a growing organization that is thriving on the latest technology, which gives a challenging career, in terms of accomplishing the responsibilities and also to improve myself by continuous learning in and outside the preview of my responsibilities such that I can contribute to the progress of the organization
[b]EXPERIENCE [/b]:
CPLR SOFTTECH PVT LTD (Dec.2007 – Dec.2008)
Administrative Executive & Counselor 
- Maintain payroll 
- Maintain petty cash of the branch.
- Bank transactions 
- Maintain the branch accounts.
- Email support 
- Supervise the daily activities.
- Voice support
- Cold calls to the companies & students 
- Providing discount & Collection of fees 
- Act as a Co-coordinator for the branch
.
Airtel Broadband & Telephone Services, Bangalore 
Sr.Customer Care Officer (Oct. 2006 – Oct. 2007)
- Handling escalated call from the call center and Pacifying the customer with committed Turn around Time.
- Working offline after the call for getting the resolution End to End.
- Co-ordinating with the appropriate spocs of the zones and getting the logs resolved.
- Getting back to the customer within the committed time to communicate the resolution and delighting the customer.
- Finding out the process gap and updating to the relevant managers 
Airtel Broadband & Telephone Services, Bangalore 
Customer Care Associate ( July 2005 to Oct 2006 )
[b]Rolls & Responsibilities [/b]: Inbound Call Centre
- Voice mail 
Segregation of Requests / Complaints received through Voice Mail & written on basis of Turn Around Time (TAT)
- Written correspondence 
Replying to customer quires according to Customer Urgency & Turn Around Time (TAT) 
- Direct voice of the Customer
 Direct voice of the Customer through calls & resolving online according to customer Request, Coordinating with the concerned department in resolving the complaint/request within the TAT. 
[b]Daily Report & Daily Updations [/b]: 
- At the end of the day to check whether the request / complaint is resolved as per the TAT & inform the same to the customer on his complaint /request.
- Updates on day to day changes in product and plans.
- Brief the new Executives on process & products.
PERSONALITY TRAITS
- Leadership through mentoring sees challenges as opportunities; Ability to take initiative and work independently.
- Team Player; demonstrate a positive can-do attitude.
- Maintain the big picture in perspective at all times.
EDUCATION 
- MBA, Karnataka state open university, Mysore
- Bachelor in Commerce (B.Com), Providence College for Women, Coonoor
[b]- PUC [/b]: St Mary’s Girls Higher Secondary School Coonoor
[b]- SSLC  [/b]: St Mary’s Girls Higher Secondary School, Coonoor 
- Knowledge on Tally 9.2 
- MS OFFICE TOOLS
ADDITIONAL QUALIFICATION
Diploma course in Fashion Designing in Providence College for Women[/QUOTE]

All times are GMT +5.5. The time now is 01:00 AM.