www.dbs.com Bank Ltd Bangalore : Consumer Banking, Customer Service

[muthukalee]

Consumer Banking, Customer Service

Job Ref : MUM/VHR/35

JOB DESCRIPTION :

* Develop and monitor SLAs with support units for delivering best in class service
* Develop and monitor turnaround times for each transaction and institute processes to track and monitor the same
* Implement Customer satisfaction surveys and establish the business at one of the best in the industry
* Implement training programs for all team members on customer service, contact management
* Track end to end Complaint management and resolution and do root cause analysis where required
* Work closely with Sales in marketing program to ensure quality customers education process.
* Develop training materials and coordinate training for all staff.
* Manage KYC and all compliance related processes in the business
* To ensure teams compliance with Group Policy and Standards on Money Laundering Prevention or local regulatory requirements for the prevention of money laundering

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Education Level : Bachelor Degree

Job Function : Administration / Support

Job Location : India - Bangalore, India - Chennai, India - Kolkata, India - New Delhi, India - Pune

Job Type : Full Time , Permanent

About us :
DBS was established in 1968 as the development bank of Singapore. It was the catalyst to Singapore's economic development during the nation's early years of independence. Since then, DBS has transformed into a successful financial services institution, offering a comprehensive range of innovative products and solutions to meet its clients' needs. With operations in 16 markets, the bank has a regional network spanning more than 200 branches and over 1,000 ATMs across 50 cities.

Contact us :
DBS Bank Ltd.
3rd Floor, Fort House,
221, Dr. D.N. Road, Fort
Mumbai 400 001, India
Tel. No.+91-22-6638 8888
Fax No.+91-22-6638 8898
Careers@DBS.com
http://www.dbs.com

[Guest]

CURRICULAM VITAE
R.M.ASHUMITHA
ashumitha.mani AT gmail.com
haii.ashooo AT yahoo.in

Objective : To be part of a growing organization that is thriving on the latest technology, which gives a challenging career, in terms of accomplishing the responsibilities and also to improve myself by continuous learning in and outside the preview of my responsibilities such that I can contribute to the progress of the organization
EXPERIENCE :
CPLR SOFTTECH PVT LTD (Dec.2007 – Dec.2008)
Administrative Executive & Counselor
- Maintain payroll
- Maintain petty cash of the branch.
- Bank transactions
- Maintain the branch accounts.
- Email support
- Supervise the daily activities.
- Voice support
- Cold calls to the companies & students
- Providing discount & Collection of fees
- Act as a Co-coordinator for the branch
.
Airtel Broadband & Telephone Services, Bangalore
Sr.Customer Care Officer (Oct. 2006 – Oct. 2007)
- Handling escalated call from the call center and Pacifying the customer with committed Turn around Time.
- Working offline after the call for getting the resolution End to End.
- Co-ordinating with the appropriate spocs of the zones and getting the logs resolved.
- Getting back to the customer within the committed time to communicate the resolution and delighting the customer.
- Finding out the process gap and updating to the relevant managers
Airtel Broadband & Telephone Services, Bangalore
Customer Care Associate ( July 2005 to Oct 2006 )
Rolls & Responsibilities : Inbound Call Centre
- Voice mail
Segregation of Requests / Complaints received through Voice Mail & written on basis of Turn Around Time (TAT)
- Written correspondence
Replying to customer quires according to Customer Urgency & Turn Around Time (TAT)
- Direct voice of the Customer
Direct voice of the Customer through calls & resolving online according to customer Request, Coordinating with the concerned department in resolving the complaint/request within the TAT.
Daily Report & Daily Updations :
- At the end of the day to check whether the request / complaint is resolved as per the TAT & inform the same to the customer on his complaint /request.
- Updates on day to day changes in product and plans.
- Brief the new Executives on process & products.
PERSONALITY TRAITS
- Leadership through mentoring sees challenges as opportunities; Ability to take initiative and work independently.
- Team Player; demonstrate a positive can-do attitude.
- Maintain the big picture in perspective at all times.
EDUCATION
- MBA, Karnataka state open university, Mysore
- Bachelor in Commerce (B.Com), Providence College for Women, Coonoor
- PUC : St Mary’s Girls Higher Secondary School Coonoor
- SSLC : St Mary’s Girls Higher Secondary School, Coonoor
- Knowledge on Tally 9.2
- MS OFFICE TOOLS
ADDITIONAL QUALIFICATION
Diploma course in Fashion Designing in Providence College for Women