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[QUOTE=Guest;142301]Sowmya.CR [B][U]Email [/U][/B]:munick_crs AT yahoo.com, Sowmyapalaksha1 AT gmail.com [B][U]Career Objective [/U][/B]: To be an active member of an organization that set innovative standards in the hospitality industry thereby setting trends by utilizaion of my potential skills and acquiring managerial skills to exceed the expectations. [B][U]PROFESSIONAL EXPERIENCE [/U][/B]: Le Papillon,(Bangalore) September-2010 to Feb-2011 Quality control Manager – Corpaorate Service suites (clients-Oracle & Accenture) September-2010 to Till date - Over all facilities quality incharge and Quality Auditing of all the facilities Le Papillon,(Bangalore) Resident Manager – Corporate Service Suites(clients-oracle & IBM) September 2007 to June2008 - Incharge of front office, house-keeping,F&B,production&Service Aaccounts,purchasing - Dealing with IBM GH Support for Reservation - Handling guest complaints,finding root cause analysis - Oversee the operation,staffing,performance & development of the facility service - Develop & implement the annual management plan accomplish key performance indicators as identified by client - Oversee compilation & deliver the appropriate weekly ,monthly Reporting for the client - Coordinate staff discussions,with each direct report regarding goal setting,performance review,planning & incentive salary administration & Recruiting the staff - Liaise with external vendors,Laundry,Pest control ITC Windsor manor Sherton(Bangalore) Sr.Executive(House keeping) July 2006 to April 2007 - Taking care of lost and found items & grooming - Handling all guest calls.coordinating with the guest - Preparing Store Indents. Maintaining records for auditing Amby Valley Sahara Lake City (Lonavala) Jr. Executive(HouseKeeping) January 2004 to July 2006 - Incharge for 100 Key Resort, Responsible for cleanliness and upgradation of Timber Chalet. - Handling the maintainence complaints and inventory of Restaurant Linen and Room Linen. - Involved with the other areas like Royal Villas, Spanish Luxuries Cottages, Tentages 253 Premimum accomadation, Cabanas and Public Areas. - Keep a control on Cleaning Agents, Cleaning Equipment, machines and also keeping a track on Guest Supplies. - Assinging the job to Room Attendants followed by weekly cleaning and daily cleaning schedule. - Raise Budget and set Sdandard Operating Procedures of the department. - Negotiation, review & sign-off for all service level agreements with vendors - Effectively involved in training, motivating and mentoring junior executives - Installation and Commisioning of upcoming Chalets facilities. - Being a part of presitigious events like Laureus world sports academy forum 2004 and Mrs. World Peagent 2005. Hotel Leela Palace Bangalore Supervisor (HouseKeeping) September 2002 to December 2003. - Checking the rooms for arrivals. - Incharge of all house keeping equipments. - Inchrge of cleaning agents & consumption - Co ordination with maintenance for any complaints - Handling control desk & lost & found D.S.E. Trust Collegeof Hotel Management Hassan. Lecturer of HouseKeeping and Front Office July 2002 to August 2002. [B][U]QUALIFICATIONS [/U][/B]: - EMBA in Marketing Management from Kuvempu university(2010-2011) - Bachelor’s Degree (04 years ) in Hotel Management from D.S.E.Trust, Mysore University (1999 – 2002) - Pre-University Certificate from University of Mysore in the year April 1998. - Secondary School Certificate from karnataka Board in the year April 1996. [B][U]Details of Industrial Training [/U][/B]:- Attended Six Sigma training classes - Ramnashri Comforts Mysore 02 month (Dept : Front Office and F/B Production) - Goa Renaissance 02 months (Dept : Housekeeping and F/B Service) - Taj Jai Mahal Palace Jaipur 02 months (Dept : Housekeeping and Front Office) - Taj Garden Retreat Chicka Mangalore ODC Training, weekends. [B][U]COMPUTER SKILLS [/U][/B]: - Proficient in MS – Office (MS – Word, MS – Excel, MS – Powerpoint) - Working knowledge of Micros – Fidelio Software (Version 7.13) - Working Knowledge of IDS (Intellectual Data Systems) - Smart Card Operations by DUET (Russian Software) - Working knowledge of central login system(CLS)[/QUOTE]
