Hotel Housekeeping Manager : Resume CV

[satishvichare]

SATISH VICHARE
Email : satish.vichare AT gmail.com
D.O.B. : 22/12/1983

OBJECTIVE:
To explore my potentials in an establishment in an area where my experience & qualification can be effectively utilized. I wanted to be a part of a growth oriented team with a challenging environment.
Heading Housekeeping operations of Leading Luxurious Business Hotel Vits Mumbai with major responsibilities lies in operations, renovation, training and vendor development.

PROFESSIONAL SUMMARY :
- A result-driven professional with over 05 years of accommodations operations.
- Worked with Luxurious Business Hotel Vits Mumbai as Executive Housekeeper heading Housekeeping operations of Hotel Vits Mumbai.
- Worked with Ramada, Powai in Mumbai (India) as Housekeeping Executive; heading Housekeeping operations of Hotel Ramada, Hotel Residence & Convention Centre.
- A capable and self motivated Diploma in Hotel Management.
- Enjoys working as part of a team but is equally able to work under own initiative to create innovative solutions to problems.
- Successfully handled renovation & pre opening project
- Responsible for deciding Rooms’ standards, upkeep and Housekeeping Capital, Income & Expense Budget.
- An effective communicator with excellent interpersonal & relationship management skills
- Proven skill of managing a team to work in synchronization with set business and individual goals.

CORE COMPETENCE :
Operations Management :
- Identify the areas of improvement in operations and find innovative solutions.
- Formulating monthly/annual goals; short/long term budgets and develop business plans for the achievement of the goals
- Evolving strategies & activities to achieve desired business objectives

Team Management:
- Leading, training & monitoring the performance of team members to ensure efficiency in housekeeping operations and meeting of individual & group targets.
- To ensure that all Housekeeping staff are fully aware of market needs and trends and that their services & product meet these requirements.

CAREER GRAPH :
- 25th May, 2010 to 10th Sept, 2010 Hotel Vits - Mumbai. Executive Housekeeper
Heading Hotel Vits, Mumbai a preferred destination for corporate conventions
Job Profile :
- Organize, supervise, and coordinate the work of housekeeping personnel on a day to day basis.
- To ensure excellence in housekeeping sanitation, safety, comfort, and aesthetics for hotel guests.
- To keep control in grooming standard staff assignment, draw up duty rosters and supervise the discipline.
- Assure proper communication within the department by conducting regular meetings with all personnel.
- Hire new employees. Warm employees when hotel policies are violated, and discharge employees when necessary.
- To counsel employees on various duties and on work related issues.
- Motivate the staff and keep their morale high.
- Establish and maintain standard operating procedures for cleaning and to initiate new procedures to increase the efficiency of labour and product use
- Search constantly for and test new techniques and products .
- Maintain an inventory of the furniture, linen, and movable equipment in the rooms and related premises and to ensure they are regularly checked.
- To organize maintenance and repair of guest guestroom.
- To ensure the provision of proper uniforms for the hotel staff.
- Offer suggestions to human resource department concerning selection, recruitment, replacement, duty alteration, upgradation and so on.
- To organize and supervise on-the-job and off-the-job training of staff.
- To inspect and approve all the supply and requisition for the housekeeping department and to maintain par stock, inventory control and cost-control procedure.
- Check the reports filed and the registers maintained.
- Maintain a time logbook for all employees within the department.
- To be responsible for the redecoration and refurbishing of rooms lobbies and so on.
- To provide a budget to the management and undertake the budget control and forecasting.

- Since Jan, 2008 to 15th May, 2010 Hotel Ramada - Powai, Mumbai. Housekeeping Executive
Heading Hotel Ramada, Powai, Hotel Residence & Convention Centre at Powai, Mumbai a preferred destination for corporate conventions
Job Profile :
- Leading a Housekeeping team of 03 properties.
- Briefing the staff for daily operation
- To keep control in grooming standard staff assignment, Leaves & Duty charts, Records.
- Budgeting, Planning, Controlling.
- Undertaking proper SOP for Occupancy Report, Master Keys & Cleaning Departure /Occupied / Vacant Rooms.
- Conducting regular supervision of rooms, public area.
- Stock taking & maintaining inventory for linen /Uniform/Rooms & Public area/Interior / Guest amenities/Housekeeping store.
- Managing Floors/Public Area/Uniform Room/Housekeeping Store/Laundry Operations.
- Ensuring Proper Customer Service & Satisfaction was met.
- Maintaining Proper Record of Inventory & to keep Regular Track.
- To Follow Proper Procedure For ‘lost Found ‘as Per Management Policies.
- Supervising Activities & Conducting Timely Training for Staff.
- Keeping Proper Co-Ordination with Concerned Department to Keep Rooms & Public Area in Standard Required Quality.
- Maintaining Daily Reports.
- Routine Inspection of Occupied ,Non – Occupied & under maintenance rooms ,then according to priority ,plan the order of work & follow up the same
- To have track record of consumption of cleaning agents, linen Complimentary guest supplies, machines & other materials.
- To ensure training control & supervision of all staff attached to the department.
- To have an eye detail & take cost cutting measures by cutting down quantity without sacrificing on quality.
- To assist Executive Housekeeper in farming of budget & adhering of the same.
- To assist Human Resource department in hiring of workforce.
- To have a cordial & flexible relation with other department to ensure smooth operation.
- To provide day to day update & other required information to Executive Housekeeper
- Responsible for formulation of Capital, Revenue & Expense Budgets and implementation of cost effective majors.
- Scheduling renovation and refurbishment of the guest floor and public areas.
- Coordinating closely with Purchase, Finance department while procuring room supplies and amenities.
- Formulation & Implementation of SOP’s as well as training for sub ordinates.
- Looking after Landscaping & Laundry operations.

PREVIOUS ASSIGNMENTS :
- 1st Mar, 2006 – 31st Dec, 2007 The Residence Hotel & Convention Centre Housekeeping supervisor
- In-charge of checking the guest rooms & supervising the work of room boys, co-ordination & maintenance for upkeep the rooms.
- Maintaining high standard hygiene & cleanliness in rooms public areas & convention centre, co-ordination with maintenance department & front office to ensure the guest satisfaction, routine inspection of each & every corner of the hotel.
- Handling planed preventing maintenance programmed on daily basis for rooms.
- Providing ideas & suggestions for new products, services & processes to ensure hotel’s competitive environment & in anticipation of the changing guest’s needs within dynamic hospitality environment.
- Making of duty roster.
- Taking inventory.
- Training of the staff.
- Taking daily briefing.
- Reporting to executive housekeeper.
- 1st Jan, 2005 – 28th Feb, 2006 Rare Hospitality Pvt. Ltd. Housekeeping supervisor
- Taking of daily briefing & de-briefing.
- Making of duty roster.
- Assigns workers their duties & inspects work for conformance to prescribed standard of cleanliness.
- Investigate complaints regarding housekeeping service & equipment & takes corrective action.
- Obtains list of rooms to be cleaned immediately & list of prospective check-out or discharges to prepare work assignment.
- Coordinates work activities among departments.
- Inventories stock to ensure adequate supplies.
- Make the recommendations to improve service & ensure more efficient operation.
- Issues supplies & equipments to workers.
- Establishes standard and procedure for work of housekeeping staff.

EDUCATIONAL QUALIFICATION :
- Diploma in Hotel Management from Institute of Hotel, Cargo & Tourism Management (IHCTM), Radio Bhavan in 2005.
- B.Com from Mumbai University Board secured Second Class in March 2004.
- H.S.C. from Maharashtra State Board secured First Class in March 2001.
- S.S.C from Maharashtra State Board secured First Class in March 1999.

ACHIEVEMENTS :
- Active participation in scoring 100% in housekeeping & overall 90% for the hotel in brand standard of Ramada Audit Nov 08 .
- Active participation in Classification of the Hotel.
- Active participation in scoring 100% in housekeeping & overall 98% for the hotel in brand standard of Ramada Audit June 09.

PERSONALITY :
- Strong ability to solve problems- identify & finding solutions for it.
- Good communication Skills – both verbal & written.
- Good Listening Skills.
- Exceptional ability to work well in a team.
- Uncommon ability to adaptable easily & learn quickly.
- Enviable ability to multi-task, remain calm under stress.
- Exceptional ability to maintain a positive attitude, handle conflict & confrontation.
- Proven ability to establish structure & discipline in a department

PERSONAL DETAILS :
Sex : Male.
Marital Status : Single.
Date of Birth : 22nd December 1983.
Nationality : Indian.
Languages : English, Hindi, Marathi
Hobbies : Reading, Sports, Yoga & Music.

[Guest]

Sowmya.CR
Email :munick_crs AT yahoo.com, Sowmyapalaksha1 AT gmail.com

Career Objective :
To be an active member of an organization that set innovative standards in the hospitality industry thereby setting trends by utilizaion of my potential skills and acquiring managerial skills to exceed the expectations.

PROFESSIONAL EXPERIENCE :
Le Papillon,(Bangalore) September-2010 to Feb-2011
Quality control Manager – Corpaorate Service suites (clients-Oracle & Accenture) September-2010 to Till date
- Over all facilities quality incharge and Quality Auditing of all the facilities
Le Papillon,(Bangalore) Resident Manager – Corporate Service Suites(clients-oracle & IBM) September 2007 to June2008
- Incharge of front office, house-keeping,F&B,production&Service
Aaccounts,purchasing
- Dealing with IBM GH Support for Reservation
- Handling guest complaints,finding root cause analysis
- Oversee the operation,staffing,performance & development of the facility service
- Develop & implement the annual management plan accomplish key performance indicators as identified by client
- Oversee compilation & deliver the appropriate weekly ,monthly Reporting for the client
- Coordinate staff discussions,with each direct report regarding goal setting,performance review,planning & incentive salary administration & Recruiting the staff
- Liaise with external vendors,Laundry,Pest control

ITC Windsor manor Sherton(Bangalore)
Sr.Executive(House keeping) July 2006 to April 2007
- Taking care of lost and found items & grooming
- Handling all guest calls.coordinating with the guest
- Preparing Store Indents. Maintaining records for auditing

Amby Valley Sahara Lake City (Lonavala)
Jr. Executive(HouseKeeping) January 2004 to July 2006
- Incharge for 100 Key Resort, Responsible for cleanliness and
upgradation of Timber Chalet.
- Handling the maintainence complaints and inventory of Restaurant Linen and Room Linen.
- Involved with the other areas like Royal Villas, Spanish Luxuries Cottages, Tentages 253 Premimum accomadation, Cabanas and Public Areas.
- Keep a control on Cleaning Agents, Cleaning Equipment, machines and also keeping a track on Guest Supplies.
- Assinging the job to Room Attendants followed by weekly cleaning and daily cleaning schedule.
- Raise Budget and set Sdandard Operating Procedures of the department.
- Negotiation, review & sign-off for all service level agreements with vendors
- Effectively involved in training, motivating and mentoring junior executives
- Installation and Commisioning of upcoming Chalets facilities.
- Being a part of presitigious events like Laureus world sports academy forum 2004 and Mrs. World Peagent 2005.
Hotel Leela Palace Bangalore
Supervisor (HouseKeeping) September 2002 to December 2003.
- Checking the rooms for arrivals.
- Incharge of all house keeping equipments.
- Inchrge of cleaning agents & consumption
- Co ordination with maintenance for any complaints
- Handling control desk & lost & found
D.S.E. Trust Collegeof Hotel Management Hassan.
Lecturer of HouseKeeping and Front Office July 2002 to August 2002.

QUALIFICATIONS :
- EMBA in Marketing Management from Kuvempu university(2010-2011)
- Bachelor’s Degree (04 years ) in Hotel Management from D.S.E.Trust, Mysore University (1999 – 2002)
- Pre-University Certificate from University of Mysore in the year April 1998.
- Secondary School Certificate from karnataka Board in the year April 1996.

Details of Industrial Training :-
Attended Six Sigma training classes
- Ramnashri Comforts Mysore 02 month (Dept : Front Office and F/B Production)
- Goa Renaissance 02 months (Dept : Housekeeping and F/B Service)
- Taj Jai Mahal Palace Jaipur 02 months (Dept : Housekeeping and Front Office)
- Taj Garden Retreat Chicka Mangalore ODC Training, weekends.

COMPUTER SKILLS :
- Proficient in MS – Office (MS – Word, MS – Excel, MS – Powerpoint)
- Working knowledge of Micros – Fidelio Software (Version 7.13)
- Working Knowledge of IDS (Intellectual Data Systems)
- Smart Card Operations by DUET (Russian Software)
- Working knowledge of central login system(CLS)