Help
Home
Search the Forum
You are Here :
Forum
Lists
Placement Agencies
Think People Solutions Pvt Ltd : Mumbai
Ask Question / Post resume
Post a reply to the thread:
Think People Solutions Pvt Ltd : Mumbai
Your Message
Your Username:
Click here to log in
Notes:-
1) You can copy and paste your full resume in the box below.
2) Or you can ask your question. We try to answer, as far as possible.
Title:
[QUOTE=Guest;140380]CURRICULUM VITAE Kshitij Naik E-mail – kshitij.naik AT gmail.com kshitijworld AT rediffmail.com [b]Career Objective [/b]: Seeking a challenging and responsible job in the field of operations and to build up career relating to more knowledge base area. Seeking a position to utilize my skills and abilities in the Customer Service industry that offers professional growth while being resourceful, innovative, flexible and to discharge the entrusted functions effectively through the application of best technical and analytical skills. [b]Academic Qualification [/b]: Examination University Year of Passing Percentage BCOM Mumbai University 2004 68.14% H.S.C Mumbai Board 2001 77.83% S.S.C Mumbai Board 1999 63.33% [b]Achievements [/b]: Won the Best Customer Service Representative Award in Reliance Info streams Pvt. Ltd. A Consistent performer & had got plenty of recognition for getting Zero Fatal Error for Consecutive 6-8 months. Awarded for the highest productivity with Food vouchers. Promoted as CSL in 11 months. [b]Technical Skills [/b]: 1 year Diploma in Computer Science (Ms Office, Tally 5.4, Foxpro, D.T.P. and Internet) [b]Project Profile [/b]: Mezbaan Project Welcoming the new associates and briefing the process and documentation. Customer Delight Center Daily/weekly/monthly tracking of CSAT scores and filing the necessary documents Quiz Center Organizing the Quiz contest ,arranging poster competition, puzzles , games etc. COPC Checking of SOP’s and tracking the scores as per COPC standards, filing the documents . Intranet Development Collecting the right information to upload the correct info.on the portal i.e. intranet and internet. [b]Work Experience [/b]: Worked as a Team Leader in Reliance ADAG for RGC process since Dec.2007 15th Jan 2011 Worked as a CIE ,CSL,ATL in Reliance ADAG from may 2004 till Dec 2007 Worked as an Accountant with Heramb Coaching Classes ,Kalyan in the year 2003-04 [b]Reliance Profile [/b]: - Managing a team of 20 CSR’s whose basic responsibility is to provide customer service to telecom customers based in US, Canada, UK, Australia, NewZealand, Hong Kong, Singapore and European 6 more countries across the globe. - Monitoring the calls to find out the areas of improvement, giving feedback & plan of action to improve. - Preparing Daily Reports, Customer Satisfaction Survey Reports, Quality Reports, Event Log, Mail Management etc. - Keeping a tab on Schedule Management, Absenteeism etc. - Educating the CSR’s on the Performance Measurement Sheet (PMS) i.e. the incentive plan. Discussing the score card & helping them understand where & how to score. - Interacting with the Client Services & Client in case of any issues, ambiguities or for updating anything related to process. - Escalating the complaints to the technical department which are not resolved within the SLA, Follow up with different departments for any complaints or issues escalated. Providing the Outbound Data received from the back office or from client to the outbound team to outcall[/QUOTE]
