Think People Solutions Pvt Ltd : Mumbai

[muthukalee]

Company Name : Think People Solutions Pvt Ltd

Company Location : Mumbai

Company Profile :
Founded in early 2003, Think People Solutions is a leading Human Resource outfit catering to the Human Resource needs of organizations globally. At Think People, We believe in establishing long-term relationships with our clients thereby delivering value-added services of high quality.Think People Solutions specializes in working on an innovative model, which helps organizations work within defined turn-around time to cost-effectively meet their hiring needs for various levels across all management disciplines & across industries.

Services Offered :
Permanent Recruitment
Training
Campus Hiring
Background Verification
RPO

Company Address :
Think People Solutions Pvt. Ltd.
3rd Floor, ICICI Bank Building,
296 PN Street, Fort,
Mumbai – 400 001

Website : www.thinkpeople.in

How to submit CV / resume : http://www.thinkpeople.in/openings.aspx

Placement Agencies Mumbai, Manpower Consultants Mumbai, Staffing Companies Mumbai

[Guest-IJT]

Name : soujeshmon
Email : soujeshmon AT yahoo.com
Designation / Skillset : food and beverage supervisor
Resume

Resume :
CURRICULUM VITAE
SOUJESHMON PC
Objective
To upgrade my skills and increase my knowledge in order to set higher bench marks, and
to achieve a successful career in modern hospitality industry.
Summary of Industrial Experience :
food and beverage supervisor in oberoi hotels and resort from December 2006 to till date (dept in charge)
The Oberoi Motor Vessel Vrinda ,
The Oberoi Rajvilas, for 1 month
The Oberoi Wild flower hall, shimla,for 1 month
Food and beverage Assistant Supervisor
Trident, Cochin , September ( 2007 to September 2008)
(Joined as a food and beverage Assistant on december2006 )
Job Profile : Reporting to General Manager.
Responsible for the day to day operations at the six different F&B outlets and Convention Center of 1000 people, Overall responsibility of Food & Beverage operations.
Preparing SOP for the entire F&B Outlets as per Le Meridien Standard
Monitoring Training Programs with Departmental Certified Trainer to Develop Rank & file staff.
Keeping Food & Beverage cost at the level without compromising with quality of the same.
Creating new menus with Executive Chef.
To manage and ensure the smooth and efficient operation of daily banquets functions.
Arrangements and preparations for Minister's, diplomats and high-level dignitaries visit to the hotel.
Introducing and implementing new policies and procedures in order to maintain the high standard of the company.
Staff recruitment and their performance review and monitoring Food & Beverage team to maintain working environment.
Achievements :
Was part of a team member of the conceptualizing and planning out team of 110 cover 24 hrs multi cuisine Restaurant and 40 Chalet room service.
Opening of 88 Beach View Chalet and 130 cover multi cuisine Restaurant , 50 cover Sunset bar & Pool bar to cater 150 guest.
food and beverage assistant
The leela Kempinski, Kovalam beach,(march 2005 to November 2006)
The Leela Kempinski Banglore, (Undergone for cross exposure training in 2006)
Holiday inn Gem park, Ooty,( October 2003 to February 2005)
Holiday inn, suret
As a vacation Trainee in all department (March 2003 to September 2003)
Achievement
Outstanding performance award 2010 (vrinda)
Outstanding performance award 2009 (vrinda)
Excellent performance award 2008 (trident)
Educational background
BSc Hotel Management in hospitality and tourism (2006 to 2011)
University of Madurai Kamaraj
Muslim Educational Trust, Palayam, Trivandrum, Kerala
Diploma in hotel management (2002-2003)
Consult inn, Institute of hotel management
Kottayam, Kerala, India (Ph 0091 481 2565131)
Diploma in computer applications,(2005-2006)
Brilliance Collage, Collage of computer
Trivandrum, Kerala, India
References General manager
The trident
Cochin
I hereby declare that all the statements made in the above curriculum vitae are correct to the best of my knowledge and belief.

Yours Sincerely, Place :Cochin
Soujeshmon pc
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4168618
Date & Time : 24th May 2011 2:30 PM (UTC)
IP Address : 93.186.23.240
Browser Info : BlackBerry8520/5.0.0.592 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/611
Predicted Country : United Kingdom

[Guest]

CURRICULUM VITAE
Kshitij Naik
E-mail – kshitij.naik AT gmail.com
kshitijworld AT rediffmail.com

Career Objective : Seeking a challenging and responsible job in the field of operations and to build up career relating to more knowledge base area. Seeking a position to utilize my skills and abilities in the Customer Service industry that offers professional growth while being resourceful, innovative, flexible and to discharge the entrusted functions effectively through the application of best technical and analytical skills.
Academic Qualification :
Examination University Year of Passing Percentage
BCOM Mumbai University 2004 68.14%
H.S.C Mumbai Board 2001 77.83%
S.S.C Mumbai Board 1999 63.33%
Achievements :
Won the Best Customer Service Representative Award in Reliance Info streams Pvt. Ltd.
A Consistent performer & had got plenty of recognition for getting Zero Fatal Error for Consecutive 6-8 months.
Awarded for the highest productivity with Food vouchers.
Promoted as CSL in 11 months.
Technical Skills :
1 year Diploma in Computer Science (Ms Office, Tally 5.4, Foxpro, D.T.P. and Internet)
Project Profile :
Mezbaan Project Welcoming the new associates and briefing the process and documentation.
Customer Delight Center Daily/weekly/monthly tracking of CSAT scores and filing the necessary documents
Quiz Center Organizing the Quiz contest ,arranging poster competition, puzzles , games etc.
COPC Checking of SOP’s and tracking the scores as per COPC standards, filing the documents .
Intranet Development Collecting the right information to upload the correct info.on the portal i.e. intranet and internet.
Work Experience :
Worked as a Team Leader in Reliance ADAG for RGC process since Dec.2007 15th Jan 2011
Worked as a CIE ,CSL,ATL in Reliance ADAG from may 2004 till Dec 2007
Worked as an Accountant with Heramb Coaching Classes ,Kalyan in the year 2003-04
Reliance Profile :

- Managing a team of 20 CSR’s whose basic responsibility is to provide customer service to telecom customers based in US, Canada, UK, Australia, NewZealand, Hong Kong, Singapore and European 6 more countries across the globe.
- Monitoring the calls to find out the areas of improvement, giving feedback & plan of action to improve.
- Preparing Daily Reports, Customer Satisfaction Survey Reports, Quality Reports, Event Log, Mail Management etc.
- Keeping a tab on Schedule Management, Absenteeism etc.
- Educating the CSR’s on the Performance Measurement Sheet (PMS) i.e. the incentive plan. Discussing the score card & helping them understand where & how to score.
- Interacting with the Client Services & Client in case of any issues, ambiguities or for updating anything related to process.
- Escalating the complaints to the technical department which are not resolved within the SLA, Follow up with different departments for any complaints or issues escalated.
Providing the Outbound Data received from the back office or from client to the outbound team to outcall