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[QUOTE=Guest;139844]Curriculum Vitae
Dr. Nithya. A
[b]email [/b]: nithya2003 AT rediffmail.com , nithu182002 AT gmail.com 
[b]CAREER OBJECTIVE [/b]:
Seeking a Health Care Quality Assurance Manager Position where I can utilize my skills for the benefit of the firm by implementing latest QA programs for maintaining quality standards to ensure that the organization meets the legal compliance and patients expectation.
[b]SYNOPSIS [/b]:
- Presently working with 150 bedded Corporate Hospital as Quality Manager and NABH accreditation co ordinator.
- Team leader for NABH accreditation and successfully completed the pre assessment and final assessment for the organization
- Trained in JCI and JACHO standards and accreditation process 
- Pursuing “ SIX SIGMA” course on Health care and Hospital quality from Academy of Hospital Administration, Delhi 
- Post Graduate Program in Hospital Administration ( PGPHM) from Indian Institute of Health Management and Research (IHMR)BANGALORE 
- More than 4 years of experience in health care industry
- A quick learner of new techniques with the ability to produce quality deliverables under dead lines.
- Possess strong inter personal skills, communication, good reasoning as well as analytical skills
- A good team leader , team player and a motivator
[b]Work Experience [/b]:
[b]1. Suguna Hospital  [/b]: (From February 2008 till date )
[b]Designation [/b]: Manager Quality & Accreditation 
[b]Job responsibilities [/b]:
- Supervised and guided quality team and departments to establish quality standards as per NABH standards
- Directed the employees to ensure highest standard of quality so that the organization meets both internal and external requirements
- Ensured that all the quality standards are met by all departments, by making them understand the importance of maintaining quality standards
- Worked in coordination with other departments in implementing the quality standards and benchmarks
- Developed key performance indicators and benchmarks of quality standards directed towards improving the performance of departments
- Evaluated the performance of different departments and compared them with established quality standards.
- Worked closely with human resources department to develop performance improvement programs and appraisals
- Acted as a focal point and leader to all quality related programs – Directed the effectiveness of QA activities to ensure maximum quality
- Developed and documented all departmental manuals and procedures
- Developed training modules for all departments and conducted continuous training for all categories of staff
- Co ordinate with all departments and ensure compliance with NABH standards
- Formulated all committees and monitored the performance 
[b]Achievements at Suguna Hospital [/b]:
1. Process improvement of Front office, Emergency department and Inpatient department.
2. Organized external disaster management drill in association with Indian army
3. Finance and costing projects were conducted for cost cutting in various departments of the hospital
4. Part of strategical planning team
5. Designed 32 surgical packages.
6. Developed marketing strategies for the hospital.
7. Conducted public awareness camps ,CME and CNE programs
2. As a Private Practioner - Dental Surgeon
 From March 2006-june 2007 [1 yr],
 Hyma Krishna Dental Clinic, Bejai church road, Mangalore.
[b]Job responsibility [/b]:
- Educating patients on oral healthcare;
- Examining teeth and diagnosing patients' dental conditions, using tools such as x-rays;
- Assessing treatment options and agreeing treatment plans with patients;
- Carrying out agreed clinical treatments, such as treating gum disease, restoring teeth affected by decay, etc.; 
- Maintaining patients' dental records;
- Recruiting, training and managing staff;
- Managing budgets and maintaining stocks of equipment;
- Keeping abreast of new developments through structured continuing professional development (CPD);
- Marketing services to potential clients.
3. 1 YEAR ROTARY INTERNSHIP PROGRAM AS DENTAL SURGEON 
FROM ABSMIDS MANGALORE . 2 months of rural posting in BAILUR Satellite center Udupi.
[b]ACADEMIC QUALIFICATION [/b]:
DEGREE YEAR UNIVERSITY/ COLLEGE
Post Graduate Program in Hospital Management(PGPHM) 2007 Institute of Health Management and Research (IHMR)BANGALORE
Bachelor of Dental Surgery (BDS) 2005 A.B. Shetty Memorial Institute of Dental Sciences(ABSMIDS), MANGALORE
RAJIV GANDHI UNIVERSITY
PUC 2001 Karnataka State Government
SSLC 1999 Karnataka State Government
 
[b]CREDENTIALS [/b]:
[b]Trained NABH Auditor [/b]:( National Accreditation Board for hospitals)
- NABH is an Institutional Member as well as a Board member of the Accreditation Council of the International Society for Quality in HealthCare (lSQua).
- NABH is on board of Asian Society for Quality in Healthcare (ASQua), Kuala Lumpur.
- NABH is a member of International Steering Committee of WHO Collaborating Centre for Patient Safety as a nominee of lSQua Accreditation Council.
- NABH is a institutional member of International Spa Association (ISPA).
[b]CERTIFICATE COURSES [/b]:
1) Basic life Support
2) Pediatric Basic life Support
3) Advanced Cardiac life support
4) Microsoft office products
5) SPSS
[b]PROFESSIONAL MEMBERSHIP [/b]:
1) Karnataka State Dental Council
2) Indian Dental Association
3) Academy of Hospital Administration ( AHA)
[b]CONVENTIONS AND WORK SHOPS ATTENDED [/b]:
- ‘INNOVATION’-2nd National conference of hospital Leadership 12th January 2008.
- “SANTE FUTURE “– 1st National conference for Hospital Administration. February 2009
- Hospital Quality Management and NABH – AMEN 
- Hospital Inventory Contol - AMEN
- IDA conference 4th Feb 2005, Venue - ABSMIDS Mangalore.
- Regional Students Convention - 2006 [ Dr. Bagavanth Singh]
- CDE Program on Esthetic Dentistry - 2006 [Dr. Ashok Karald]
- CDE Program - Oral cancer- 2006 [ Dr. Saraswathi. Kota]
[b]PROJECT DETAILS [/b]:
[b]1. Manpower utilization in St.John’s hospital Bangalore [/b]:
[b]Summary [/b]:
A research work had been conducted on the manpower utilization in St. John’s Hospital, where the work load of grade B and C category Staffs were assessed. The study was conducted review the performance of the staff of various department such as the housekeeping, maintenance, laundry, ward aides and CSSD technicians. The study was done to evaluate the performance of the contractual staff so that the hospital can regularize them. As per the study, based on the performance of the staff, they were regularized from contractual to permanent.
2. Developing Standard operating procedures for Outpatient department and Intensive care unit of Suguna Hospital, Bangalore.
[b]Summary [/b]:
[b]A Standard Operating Procedure [SOP] is a set of instructions or steps someone follows to complete a job safely, with no adverse impact on the environment (and which meets regulatory compliance standards), and in a way that maximizes operational and production requirements. SOPs can be written for any processes an individual or group performs [/b]: unloading raw materials, shutting down an operation, repairing a faulty electrical circuit, caring for hospital patients, and thousands of other workplace activities.
 
A research work was conducted in Suguna hospital, to identify the activities taking place in the Front office and ICU. The activities were standardized according to NABH (National Accreditation Board for Hospitals) and JCI (joint commissions International) standards. The job profiles of all the functionaries were standardized. Quality Indicators were developed to assess the performance of the department.
3. System analysis of emergency department of Suguna hospital, Bangalore
The following research work has been conducted to study the emergency department of Suguna hospital with the objective to compare the present system with the NABH (National accreditation board for hospitals) standards, to identify the gaps and suggest remedial measures to fill the gaps. The research work was conducted to assess the quality of service rendered in the casualty department. The study was conducted in a qualitative manner where the three parameters input, process and output to measure the quality of a department where analyzed. The data was obtained by direct observation; review of records and by interview with concerned personnel. As per the study the compliance of Accident and Emergency department of Suguna hospital with NABH (National accreditation board for hospitals) standards is 53 %. 25 standards were taken as per the NABH out of which 13 gaps were detected. Recommendations have been given to fill these gaps. The staff satisfaction level is 95%. 
[b]Core Competencies [/b]:
- Good knowledge of the industrial quality standards
- Posses the ability to inspire/mentor QA teams
- Posses the ability to convince others when change is required
- Presentation and technology lead skills Results-oriented person
- Planned and organized approach towards work
- Familiarity with the tools, concepts and methodologies of quality management
- Excellent communication skills
- Good team handling abilities
[b]AREAS OF INTEREST [/b]:
1. Total quality management
2. Project management
3. Operations management
4. Marketing management 
[b]EXTRA CURRICULAR ACTIVITIES [/b]:
 Organized NABH fair at Suguna Hospital , a motivational factor for all staff
 Cultural secretary at IHMR, Bangalore.
 Arranged free Dental Camps at Shivananda Ashram , Puttur
 Member of Interact club –wing of rotary club, Mangalore. 
 Organized Dental camps in- Mulki, Belur, Puttur, Bantwal.
 Organized AIDS awareness camps in Mangalore.
 Conducted WHO survey on Community oral Health.
[b]Declaration [/b]:
 I, Hereby, Declare that all the above furnished information are true to the best of 
my knowledge. 
 
 Yours sincerely,
 Dr. NITHYA . A
 [b]DATE [/b]:
PLACE:[/QUOTE]

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