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[QUOTE=Guest-IJT;137705][b]Name [/b]: Sovan Mukherjee [b]Email [/b]: sovan.mukherjee AT rediffmail.com [b]Designation / Skillset[/b] : Executive A challenging responsibility wherein I would get the opportunity to exploit my knowledge and skills plus where the learning would be on forefront technologies and business practices [u][b]Resume[/b][/u] : CAREER OBJECTIVE A challenging responsibility wherein I would get the opportunity to exploit my knowledge and skills plus where the learning would be on forefront technologies and business practices FUNCTIONAL DEXTERITY [b]Service Level Adherence/ Internal Control & Compliance [/b]: - Ensuring AML guidelines are strictly adhered in terms of New Business submission and recruitment of advisors. [b]Referral Management [/b]: - Establishing and maintaining referrals to build a strong network [b]Customer Relationship Management [/b]: - Developing and maintaining healthy business relations with customers and ensuring customer satisfaction by adhering to various industry specific norms - Mapping customer requirements and providing them expert advisory services pertaining to selection of various financial products [b]Team Management and Training [/b]: - Recruiting, training, and mentoring unit managers and advisors to ensure sales and operational efficiency - Creating a dynamic environment that fosters development opportunities and motivates team members - Liaising amongst various branches and channels to enhance productivity and ensure overall target achievements JOB EXPERIENCE Branch Operations In charge (Executive) TATA-AIG Life Insurance Company Limited (29th March’09) to till date at Asansol [b]Key Responsibility [/b]:- - Managing Branch operation (Cashering,Distribution operations, Customer service operation) and supporting Sales team (various channel Managers and around of 500 advisors) - Ensuring non discrepant New Business submission forms are collected and dispatched to HO for underwriting within stipulated time frame. - Follow up with underwriting team for faster Issuance - Ensuring AML(Anti Money Laundering) guidelines are followed strictly for New Business Submission - Arranging Monthly meeting with all the stakeholders and alternate channels - Monthly audit of Cashiering, Distribution operation. - Responsible for Branch Persistency - Responsible for Branch Administration (including processing of vendor bill payment, maintaining fixed asset register) - Ensuring branch is rated “Satisfactory” in BPQA audit - Ensuring Customer queries are addressed with utmost care and handling irate customers with due importance leading to customer satisfaction. - Providing different MIS and data required by our sales team and zone office. -------------------------------------------------------------------------------------------------------- Branch Operation Officer (Officer) TATA AIG LIFE INSURANCE CO. LTD (March 07 – March 08 at Durgapur & (March 08 - March 09) at Asansol Branch. [b]Key Responsibility [/b]:- - Managing Distribution Operation. - Managing Agent & Policy Related Queries. - Managing Cash counter and lodgment. - Ensuring Customer queries are addressed with utmost care and handling irate customers with due importance leading to customer satisfaction. -------------------------------------------------------------------------------------------------------- Customer Care and Banking Executive ICICI HFC Ltd (September 05 - March 07) at Burdwan Branch. [b]Key Responsibility [/b]:- - Handling customer’s problem, query. - Handling Cash Counter, Deposit CHQ & CASH in system. - Managing various MIS reports. - Banking of Cycle PDC’s, EMI cheques, CMS Banking. - Co-ordinating SOX, Level 3 and 5S walkthrough for the branch. -------------------------------------------------------------------------------------------------------- Customer Care Representative RIM Distributor Point MOBILINK (Feb 05 - Sep 05)Asansol. [b]Key Responsibility [/b]:- - Handling Customer problem, queary. - Managing Set activation Part. Sale upload in Simplify - Managing various MIS reports. [b]EDUCATIONAL QUALIFICATIONS [/b]: [b]Professional Qualification [/b]: - Diploma in Advance Software Technology (e-DAST) from CMC Gariahat branch--(3.5 Yrs course) in the year 2002-2005) - FA(financial accounting) from Brainware Computer Academy Lake road, Calcutta—(1.5 Yrs course) in the year 2000-2001) - Bachelor of Commerce (Hons in Accountancy.), from BB College, Asansol in the year 2000 under Burdwan University. [b]- Higher Secondary in Commerce in the year 1997 from Dhadka NC Lahiri Vidyamandir, Asansol, Board [/b]: West Bengal Council of Higher Secondary Education. - Secondary from Asansol Chelidanga High School in the year 1995. SKILLS Computer skills (MS Windows, M.S.Office, TALLY, Banking Softwares- FINNONE, Telecom Software-Simplify, outlook, lotus), Numerical skills, Analytical skill, Communication skills, Presentation Skills, ability to manage a team of people. . PERSONALITY TRAITS - A pleasant personality with sincerity towards work and purpose. - Good Communication skill and ability to work independently. EXPECTED REMUNERATION Commensurate with my personnel and professional capabilities and Industry standards. LOCATION PREFERRED ASANSOL, DURGAPUR, BURDWAN, KOLKATA SOVAN MUKHERJEE ------------------------------------------------------- [b]More Information about this submission and submitter [/b]:- ___________________________________________________ [b]Submission ID [/b]: 4248532 [b]Date & Time [/b]: 13th Jun 2011 7:06 PM (UTC) [b]IP Address [/b]: 115.117.174.254 [b]Browser Info [/b]: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; chromeframe/12.0.742.91) Predicted Country []: India[/QUOTE]
