Customer Service Representative : Qatar

[Mohammad Sajid]

Customer Service Representative Required Urgently – Qatar
Customer Service Representative
(Import and Export – Freight Section)
Looking after air/sea/road shipments & key customers by providing excellent customer service Responsible for preparing shipping documents / Pre alerts / instructions, undertake all the operational formalities. (Eg: Collection of DO, Processing of B/L etc thorough delivery)
The above post requires
= Excellent communication skills in English (Oral and Written).
= Good computer skills and email etiquettes.
= Minimum of 2-3 years experience in handling air freight (import/export).
= Possession of DGR certificates (will be an added qualification).
= Possession of Valid Qatar Driving License (Light).
Sponsorship change is a must .All candidates should have
valid residence permit and must be eligible for changing the sponsorship.

Add Area Code: 974
Candidates can send their CV to: qatar@gac.com or raji.nair@gac.com Or
Send in an envelope for the attention of:
Mr. K.Balachandran
HR/ Administration Manager,
GAC Head Office, 6th Floor, Standard Chartered Bank Building Suhaim Bin Jassim Street, Corniche.
P.O. Box 6534, Doha – Qatar
For further information regarding our company,
please visit our website www.gac.com

[Guest-IJT]

Name : Sovan Mukherjee
Email : sovan.mukherjee AT rediffmail.com
Designation / Skillset : Executive
A challenging responsibility wherein I would get the opportunity to exploit my knowledge and skills plus where the learning would be on forefront technologies and business practices

Resume :

CAREER OBJECTIVE

A challenging responsibility wherein I would get the opportunity to exploit my knowledge and skills plus where the learning would be on forefront technologies and business practices
FUNCTIONAL DEXTERITY
Service Level Adherence/ Internal Control & Compliance :
- Ensuring AML guidelines are strictly adhered in terms of New Business submission and recruitment of advisors.
Referral Management :
- Establishing and maintaining referrals to build a strong network
Customer Relationship Management :
- Developing and maintaining healthy business relations with customers and ensuring customer satisfaction by adhering to various industry specific norms
- Mapping customer requirements and providing them expert advisory services pertaining to selection of various financial products
Team Management and Training :
- Recruiting, training, and mentoring unit managers and advisors to ensure sales and operational efficiency
- Creating a dynamic environment that fosters development opportunities and motivates team members
- Liaising amongst various branches and channels to enhance productivity and ensure overall target achievements
JOB EXPERIENCE
Branch Operations In charge (Executive)
TATA-AIG Life Insurance Company Limited
(29th March’09) to till date at Asansol
Key Responsibility :-
- Managing Branch operation (Cashering,Distribution operations, Customer service operation) and supporting Sales team (various channel Managers and around of 500 advisors)
- Ensuring non discrepant New Business submission forms are collected and dispatched to HO for underwriting within stipulated time frame.
- Follow up with underwriting team for faster Issuance
- Ensuring AML(Anti Money Laundering) guidelines are followed strictly for New Business Submission
- Arranging Monthly meeting with all the stakeholders and alternate channels
- Monthly audit of Cashiering, Distribution operation.
- Responsible for Branch Persistency
- Responsible for Branch Administration (including processing of vendor bill payment, maintaining fixed asset register)
- Ensuring branch is rated “Satisfactory” in BPQA audit
- Ensuring Customer queries are addressed with utmost care and handling irate customers with due importance leading to customer satisfaction.
- Providing different MIS and data required by our sales team and zone office.
--------------------------------------------------------------------------------------------------------
Branch Operation Officer (Officer)
TATA AIG LIFE INSURANCE CO. LTD
(March 07 – March 08 at Durgapur & (March 08 - March 09) at Asansol Branch.
Key Responsibility :-
- Managing Distribution Operation.
- Managing Agent & Policy Related Queries.
- Managing Cash counter and lodgment.
- Ensuring Customer queries are addressed with utmost care and handling irate customers with due importance leading to customer satisfaction.

--------------------------------------------------------------------------------------------------------
Customer Care and Banking Executive
ICICI HFC Ltd
(September 05 - March 07) at Burdwan Branch.
Key Responsibility :-
- Handling customer’s problem, query.
- Handling Cash Counter, Deposit CHQ & CASH in system.
- Managing various MIS reports.
- Banking of Cycle PDC’s, EMI cheques, CMS Banking.
- Co-ordinating SOX, Level 3 and 5S walkthrough for the branch.
--------------------------------------------------------------------------------------------------------
Customer Care Representative
RIM Distributor Point MOBILINK
(Feb 05 - Sep 05)Asansol.
Key Responsibility :-
- Handling Customer problem, queary.
- Managing Set activation Part. Sale upload in Simplify
- Managing various MIS reports.
EDUCATIONAL QUALIFICATIONS :
Professional Qualification :
- Diploma in Advance Software Technology (e-DAST) from CMC Gariahat branch--(3.5 Yrs course) in the year 2002-2005)
- FA(financial accounting) from Brainware Computer Academy Lake road, Calcutta—(1.5 Yrs course) in the year 2000-2001)
- Bachelor of Commerce (Hons in Accountancy.), from BB College, Asansol in the year 2000 under Burdwan University.
- Higher Secondary in Commerce in the year 1997 from Dhadka NC Lahiri Vidyamandir, Asansol, Board : West Bengal Council of Higher Secondary Education.
- Secondary from Asansol Chelidanga High School in the year 1995.
SKILLS
Computer skills (MS Windows, M.S.Office, TALLY, Banking Softwares- FINNONE, Telecom Software-Simplify, outlook, lotus), Numerical skills, Analytical skill, Communication skills, Presentation Skills, ability to manage a team of people. .
PERSONALITY TRAITS
- A pleasant personality with sincerity towards work and purpose.
- Good Communication skill and ability to work independently.
EXPECTED REMUNERATION
Commensurate with my personnel and professional capabilities and Industry standards.
LOCATION PREFERRED
ASANSOL, DURGAPUR, BURDWAN, KOLKATA

SOVAN MUKHERJEE
-------------------------------------------------------
More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4248532
Date & Time : 13th Jun 2011 7:06 PM (UTC)
IP Address : 115.117.174.254
Browser Info : Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; chromeframe/12.0.742.91)
Predicted Country []: India