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[QUOTE=Guest;137590]Swati Sharma
 
[b]Email ID [/b]: swatisharmaggn AT yahoo.com 
Objective
Looking for a challenging opportunity in a culturally vibrant environment and value driven organization, which would allow me to contribute to the organizational goal while being resourceful, innovative and flexible.
Professional profile
2.3 years of experience in Operations, arrange for the quality production of training program, providing pre employment screening and insurance services, conducting research, team handling, report making, maintaining database and client servicing. 
Working in an environment which involves coordination within departments, setting daily targets for the team & responsible for their performance, maintaining, initiating process improvements and providing internal training. 
Self-starter who can work autonomously while collaborating with dispersed team and subject matter experts, as required.
Career Recital
[b]Ericsson India,Gurgaon [/b]:Training Coordinator-Learning&Development(April15,11 to till date)
 Job Role
- Manage participant & faculty communications; including invitation, agenda, pre-requisites, pre-work, learning calendar.
- Coordination with the vendors and Training managers for the training purpose for any specific sitting arrangement required for the participants.
- Effective coordination of training schedule in liaison with Head of Learning & Development following performance and development review process.
- Maintaining the training calendars & sending invitation to the attendees of the training.
- Managing database of Learning & Development Modules.
- Handling issues related to employee learning and development 
- Maintaining Ericsson Library by keeping the record of books; ordering books, magazines & Journals.
[b]Authbridge Research Services, Gurgaon [/b]: Verification Specialist-Employment Department (December 7’09 to April 14,11 )
 
 Job Role
- Worked for multinational companies like Bank of America, Wipro, FIS, Genpact, Aricent etc and providing pre-employment background screening services.
- Carrying out searches to collect verification procedures in various countries and providing the appropriate sources for verification.
- Ensuring ethical business processes & compliance by providing authentic pre employment screening service.
- Conducted researches and analysis in training and meetings.
- Maintained HR record reports of various organisations.
- Identification of issues, missing information and managing & tracking the open issues until resolved.
- Initiated process improvement which resulted in improving productivity and performance levels.
- Maintaining Internal Database for the use within departments.
- Responsible for the review of the team’s work, provide coaching & feedback to team members to enable them to improve their performance
- Responsible to monitor work, manage, Result oriented with high levels of perseverance Knowledge sharing, self-learning, mentoring the team members. 
[b]Probus Brokerage Limited, Gurgaon [/b]: As a Client Service Coordinator _(November1’ 08 – November30’9)
[b]Job Role  [/b]:
- Accustomed to dealing with a wide variety of clients; provide exemplary customer service.
- Consistently handle claims like motor, medical claim etc
- Working on Renewal of all types of policies and timely settlement of claims.
- Comparison on various policies with different Insurance Companies.
- Client profiling and arranging competitive premium quote from various Insurance Companies.
- Organize detailed office records using Ms Excel to enter, Access, search and retrieve data.
- Good negotiation and people management skills.
[b]Responsibilities handled [/b]:
- Attained significant reduction in premium cost of various customers after providing best risk management advice.
- Increasing client age of the company due to better relationship and service.
- Achieved time saving by implementing data designing.
Scholastics
[b]- 2009 [/b]: Post Graduate Program of School of Business and Entrepreneurship from IILM Institute for Higher Education.
[b]- 2009 [/b]: MBA from Punjab Technical University through distance learning.
[b]- 2009 [/b]: Certified Proficient in I.T Fundamentals and Microsoft Office 2007 from NIIT.
[b]- 2007 [/b]: B.A (Programme) from Delhi University.
[b]- 2004 [/b]: HSC with Commerce from Summer Fields School (CBSE), Gurgaon.
[b]- 2002 [/b]: SSC from Our Lady of Fatima Convent Secondary School (CBSE), Gurgaon. 
Computer intellect
 MS Word, MS Excel 07, MS Power Point07, Windows XP,MS Outlook[/QUOTE]

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