www.ismartpanache.com Ismart Panache Inc Gurgaon : Genesys Training Coordinator

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Ismart Panache Inc Gurgaon : Genesys Training Coordinator

Website: http://www.ismartpanache.com

Keywords: Training coordination, Genesys, Global coordination, Trainer, Soft skills

Designation: Genesys Training Coordinator
Experience: 2 - 6 Years
Location: Gurgaon
Education:
UG - Any Graduate - Any Specialization
PG - MBA/PGDM - Any Specialization
Industry Type: IT-Software/ Software Services
Functional Area: HR / Administration, IR
Posted Date: 04 Mar

Job Description:
- Drive and independently manage logistics for onsite and regional trainings
- Work together with clients, instructors and participants as a key point of coordination to facilitate smooth training programmes
- Partner with Client in a strategic capacity to plan and execute Genesys training needs.
- Maintain accurate training records (PO and enrolment form)
- Liaise with external trainers/ instructors and external agencies (e.g. printer company) to organize training programs.
- Organize Training Coordinator Meetings and telephone conferences
- Generating various reports required by the Client and Global stakeholders for monitoring anjd improving on Genesys Training operations
- Book individuals on courses.
- Consult on training (suggest courses, inform about prerequisites) on phone and via mail
- Key participation in selling training courses.
- Direct Marketing, e.g. stay in contact with assigned customer key account persons
- Assist Training Manager in providing effective Training
- Scheduling and coordinating for Global training programs.

Desired Candidate Profile:
ESSENTIAL ATTRIBUTES: Minimum of 2 years experience in a commercial education environment.
Advanced Microsoft Office skills
Advanced database user skills.
Demonstrable track record in marketing internally and externally of services
Communications Skills (Written And Spoken) : Communication skills commensurate with the ability to influence customer/partner buying decisions.
Ability to communicate internally effectively across all functions.
Excellent customer service skills.
Disposition/ Personality : ability to work on own initiative and with minimal supervision
Sales/Marketing driven
High analytical capabilities
High organisational capabilities
Good Time Management
Attention to detail
Able to work well in a fast paced demanding environment

DESIRABLE ATTRIBUTES : Extrovert,
Decision maker, Telesales within a commercial environment. hand on in using any central automated system, good documentation skills,

Company Profile:
iSmart Panache, Inc. is a U.S. based technology solutions company providing blended shore services to software and technology clients looking to gain an edge in the marketplace. Our strategic partnering model is designed to provide solutions as an extension of your team within a business model that enables you to meet your goals and objectives. We are committed to our clients? success and the need for resource flexibility and cost-effective growth and innovation.This commitment drives the caliber of talent we recruit and retain as our client centric methodology demands high quality technology and client interfacing skill sets.

You can visit us at: www.ismartpanache.com

Read Ismart Panache Inc Blog

Address: Not Mentioned

Email Address: ptiwari@ismartpanache.com

Telephone: Not Mentioned

Reference ID:
TC/Genesys/03

Keywords: Training coordination, Genesys, Global coordination, Trainer, Soft skills

[Guest-IJT]

Name : ashwini krishna surve
Email : ashman.surve AT gmail.com
Designation / Skillset : autocad opretor

Resume :

CAREER OBJECTIVE :
To obtain a job that will help me to use my knowledge in the same to serve the company and to learn new technologies. Willing to take challenging assignments and provide valuable and positive contribution to the organization.
PROFESSIONAL EXPERIENCE :
1. Working as AutoCAD Operator, in Q & Q Research Insights, Vashi, from May 2009 to till date. Project – Road Digitization (Pradhan Mantri Gram Sadak Yojna).
2. Worked as “Trainee GIS” (Electrification work of United State in customize tools in Arc GIS), in Genesys International Corporation Ltd., Andheri, India from October 2007 to April 2009. Project – Parcel Mapping Synopsis – 1. Inserting Map 2. Symbology 3. QC. 4. Topolgy 5. Register of scan image.
TECHNICAL QUALIFICATION :,
1. C.C.C. Computer Course, in March 2010.
2. Tally 9.0, in April 2010.
3. Diploma Course in Desk Top Publishing (D.T.P.) in October 2009.
(Course contents – Corel Draw, Page Maker, Photoshop).
4. Diploma in Computer Aided Engineering Drawing Technology,
Course contents – Mechanical Draughtsman & AutoCAD, in June 2007.
5. English & Marathi Typing with speed of 30 w.p.m. in November 2004.
JOB RESPONSIBILITIES (AutoCAD Operator) :
- Ability to develop drawings.
- Capable of preparation of production drawings.
- To maintain the parameter to achieve standard specification.
- To help in improving the efficiency of existing process operations and assist in solving the process related day to day problem.
- Effective utilization of man and machine.
- Good communication skills and good command over English language both spoken and written.
EDUCATIONAL QUALIFICATION :
Examination University Year Class Percentage
B. Com. Nashik May 2010 II Class 50 %
H.S.C. Mumbai Feb. 2001 I Class 63 %
S.S.C. Mumbai March 1999 II Class 44 %
SKILL SET
1. Drafting tool : AutoCAD 2004, MS Office, AutoCAD Map, Arc GIS 9.2.
2. Operating Systems : Windows XP.
(Ashwini Krishna Surve)
-------------------------------------------------------
More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4256677
Date & Time : 15th Jun 2011 1:20 PM (UTC)
IP Address : 124.124.10.70
Browser Info : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; InfoPath.2)
Predicted Country : India

[Guest]

Swati Sharma

Email ID : swatisharmaggn AT yahoo.com
Objective
Looking for a challenging opportunity in a culturally vibrant environment and value driven organization, which would allow me to contribute to the organizational goal while being resourceful, innovative and flexible.
Professional profile
2.3 years of experience in Operations, arrange for the quality production of training program, providing pre employment screening and insurance services, conducting research, team handling, report making, maintaining database and client servicing.
Working in an environment which involves coordination within departments, setting daily targets for the team & responsible for their performance, maintaining, initiating process improvements and providing internal training.
Self-starter who can work autonomously while collaborating with dispersed team and subject matter experts, as required.
Career Recital
Ericsson India,Gurgaon :Training Coordinator-Learning&Development(April15,11 to till date)
Job Role
- Manage participant & faculty communications; including invitation, agenda, pre-requisites, pre-work, learning calendar.
- Coordination with the vendors and Training managers for the training purpose for any specific sitting arrangement required for the participants.
- Effective coordination of training schedule in liaison with Head of Learning & Development following performance and development review process.
- Maintaining the training calendars & sending invitation to the attendees of the training.
- Managing database of Learning & Development Modules.
- Handling issues related to employee learning and development
- Maintaining Ericsson Library by keeping the record of books; ordering books, magazines & Journals.
Authbridge Research Services, Gurgaon : Verification Specialist-Employment Department (December 7’09 to April 14,11 )

Job Role
- Worked for multinational companies like Bank of America, Wipro, FIS, Genpact, Aricent etc and providing pre-employment background screening services.
- Carrying out searches to collect verification procedures in various countries and providing the appropriate sources for verification.
- Ensuring ethical business processes & compliance by providing authentic pre employment screening service.
- Conducted researches and analysis in training and meetings.
- Maintained HR record reports of various organisations.
- Identification of issues, missing information and managing & tracking the open issues until resolved.
- Initiated process improvement which resulted in improving productivity and performance levels.
- Maintaining Internal Database for the use within departments.
- Responsible for the review of the team’s work, provide coaching & feedback to team members to enable them to improve their performance
- Responsible to monitor work, manage, Result oriented with high levels of perseverance Knowledge sharing, self-learning, mentoring the team members.
Probus Brokerage Limited, Gurgaon : As a Client Service Coordinator _(November1’ 08 – November30’9)
Job Role :
- Accustomed to dealing with a wide variety of clients; provide exemplary customer service.
- Consistently handle claims like motor, medical claim etc
- Working on Renewal of all types of policies and timely settlement of claims.
- Comparison on various policies with different Insurance Companies.
- Client profiling and arranging competitive premium quote from various Insurance Companies.
- Organize detailed office records using Ms Excel to enter, Access, search and retrieve data.
- Good negotiation and people management skills.
Responsibilities handled :
- Attained significant reduction in premium cost of various customers after providing best risk management advice.
- Increasing client age of the company due to better relationship and service.
- Achieved time saving by implementing data designing.
Scholastics
- 2009 : Post Graduate Program of School of Business and Entrepreneurship from IILM Institute for Higher Education.
- 2009 : MBA from Punjab Technical University through distance learning.
- 2009 : Certified Proficient in I.T Fundamentals and Microsoft Office 2007 from NIIT.
- 2007 : B.A (Programme) from Delhi University.
- 2004 : HSC with Commerce from Summer Fields School (CBSE), Gurgaon.
- 2002 : SSC from Our Lady of Fatima Convent Secondary School (CBSE), Gurgaon.
Computer intellect
MS Word, MS Excel 07, MS Power Point07, Windows XP,MS Outlook