Help
Home
Search the Forum
You are Here :
Forum
Careers
Front office Secretary
Eva Builders Ltd Chennai : Secretary
Ask Question / Post resume
Post a reply to the thread:
Eva Builders Ltd Chennai : Secretary
Your Message
Your Username:
Click here to log in
Notes:-
1) You can copy and paste your full resume in the box below.
2) Or you can ask your question. We try to answer, as far as possible.
Title:
[QUOTE=Guest-IJT;136150][b]Name [/b]: Rajesh Kumar [b]Email [/b]: dvrajesh2003 AT gmail.com [b]Designation / Skillset[/b] : Team Leader/ Team Leade/ Having 8 + yrs. of exp. in non-voice BPO and having 2 + yrs. of exo. as Team Leader. [u][b]Resume[/b][/u] : Executive Summary - 8+ years of experience in ITES Industry, working with one of the biggest players in the data processing industry. - Presently handling multiple teams of more than 30 members and reporting to Senior Management on the status of the projects. - Primarily responsible for developing and delivering training to the team members and team leads - Primarily responsible for the quality of the deliverables to the customer. - Interacting with customer on the status of the activities - 7+ years of experience in Sales, Business Development for multiple Industries. - Handled a role of Showroom in charge for a Home appliance Industries handling more than 10 resources in the showroom Work Experience IBM India Ltd. Chennai Feb 2011- Till date [b]Role [/b]: Help Desk Executive [b]Responsibilities [/b]: - Handling employees calls, mails and fulfilling their requirements - Handling a team of House-Keeping persons - Handling a team of Technical persons - Making arrangements for Client visits like Red carpet, Welcome Board, Pantry boys. - Allocating work station for new employees. - Regular follow-up on pending tickets and closing it in on-time. - Preparing daily status reports and delivering as per the defined status Peri Software Solutions, Chennai Oct 2010– Jan 2011 [b]Role [/b]: Admin Executive [b]Responsibilities [/b]: - Adept at managing administrative activities involving purchases, maintenance of procurement, housekeeping, electricity, Air-condition, securities and employee induction. - Making arrangements for monthly stationary requirements for department wise and uniforms for securities and office boys. - Allocating work station for new employees. - Planning and preparing monthly reports pertaining to finance required for maintaining office infrastructure and facilities. - Managing repair, maintenance & replacement of office gadgets, appliances, furniture’s, furnishing, vehicle and building. - Making travel arrangements and hotel reservation for staffs and clients. - Making arrangements for conference, demo for clients. Rapid Care IT Services Ltd., Chennai Aug 2009– Sep-2010 [b]Role [/b]: Team Lead [b]Responsibilities [/b]: - Primarily responsible in review of the documents processed by the team - Involved in multiple data processing which includes medical datas - Responsible for client interaction and resolving issues if any with the customer and managing multiple customer relationships - Responsible for financial targets for the entire team and preparing profitability analysis to the senior management. - Responsible for interaction with Senior management and resolve issues if any - Handling of team of 30+ and responsible for managing the team, training the team, and handling performance appraisals for the team - Preparing Customer status reports and delivering as per the defined status - Preparing Dashboards and communicating the same to the senior management on the status of the activities - Responsible for handling and managing supplier relationships. - Review the supplier data and ensure quality of the deliverable to customer - Principal stakeholders for managing customer audits. Radar Data Services & Technology Solutions, Chennai July 2004– July 2009 [b]Role [/b]: Business Development & Team Lead [b]Responsibilities [/b]: - Primarily responsible for business development in the organization - Primarily involved in the strategy and building business to the organization - Added many customers for the data processing, data entry, E-publishing to the organization - Added T&M bids to the organization which added more revenue to the organization - Responsible for financial targets per quarter and achieved the business as per the targets - Also handling as part of team lead since the organization has only 30 members and ensuring quality to the customers - Involved in customer relationship and managing customer satisfactions. Dawn Software, Chennai May 2001 – June 2004 [b]Role [/b]: Partner & Business Development [b]Responsibilities [/b]: - Involved in setting up a team to handle data entry, data conversion, Data processing jobs - Involved in the business development of the organization. - Also handled a team of 10+ and ensuring quality to the customers. - Involved in end-end from Business Development – Data Processing – Delivery to customer as part of responsibility as partner of the organization. Marina Electronics, Chennai Mar 1997 – Apr 2001 [b]Role [/b]: Show Room In charge [b]Responsibilities [/b]: - Responsible for retail & military canteen sales of house hold electronic goods - Responsible for daily sales orders and invoices - Responsible for adding up new accounts to increase the business - Responsible for Customer satisfaction - Responsible for end-end delivery of the home appliances [b]Achievements [/b]: - Implementing the concept of Internal Customers to bring quality consciousness and process performance improvements. IFB Electronics, Chennai. Sep 1992 – Feb 1997 [b]Role [/b]: Sales Executive [b]Responsibilities [/b]: - Worked as IFB representative in the authorized showrooms. - Responsible for Sales targets and achieved as per the targets - Primarily responsible for managing customer satisfaction Education Qualification [b]B.A/ History [/b]: Annamalai University during 1990-1992 [b]Higher Secondary [/b]: Govt Boys H.S School during 1988-1989 [b]Matriculation [/b]: Govt Boys H.S School during 1987 Multiple Roles Handled - Admin Executive - Team Lead - Business Development - Sales Executive AWARDS RECEIVED 1. Appreciation from Customer for handling medical data processing 2. Appreciation from Senior Management for implementing the Dashboards & Repots for better and efficient tracking. ------------------------------------------------------- [b]More Information about this submission and submitter [/b]:- ___________________________________________________ [b]Submission ID [/b]: 4380522 [b]Date & Time [/b]: 17th Jul 2011 12:26 PM (UTC) IP Address : 122.248.161.91 Browser Info : Mozilla/5.0 (Windows NT 5.1; rv:5.0) Gecko/20100101 Firefox/5.0 Predicted Country : Japan[/QUOTE]
