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[QUOTE=Guest-IJT;136056][b]Name [/b]: Upasana Goel
[b]Email [/b]: upasanagoel AT ymail.com
[b]Designation / Skillset[/b] : Executive in IRCTC

[u][b]Resume[/b][/u] :
Upasana Goel
Career Objective
To forge a strong bond between Academic Learning and Industry experience using Determination, Interpersonal skills and Leadership to contribute to the growth of the organization.
Work Experience
[b]Organization [/b]: Hilton Garden Inn, New Delhi.
[b]Date [/b]: From December 2010
[b]Position [/b]: Reservations Agent
Duties and Responsibilities
Generating the reports
Knowing the business on the books
Charging no shows, late cancellations.
Getting a know- how of revenue management and forecasting.
Discussing what more can be done to boost the sales
Work Placement
[b]Organization [/b]: Hilton, Blackpool, U.K.
[b]Date [/b]: January, 2009 to July, 2010
[b]Position [/b]: Food and Beverage Host
 
Inter Department Training
Bar for a month.
Banquets for two months.
Reservations for ten days.
Up selling on regular basis.
Duties And Responsibilities
Suggested selling of the drinks and food items in the outlet.
Responsible for Guest Comment cards and Guest Satisfaction Report which is generated at the end of the month .
Training and induction of the new staff.
Responsible and Accountable for the cashiering of the outlet.
Managing and requisition of the stock on weekly basis for 268 pax restaurant
Maintaing the Reservation Sheet for the outlet and converting the potential queries in business.
Industrial Training
6 months on the job training at Hotel Le Meridien Delhi in all the four core departments namely front office, Housekeeping, Food Production and Food and Beverage Service.
Educational Qualification
Post graduation from Blackpool and the Fylde College, Blackpool, U.K. in International Hospitality
Management.
Bsc. in Hospitality and Hotel Administration from IHM Bhopal in the year 2008.
SSCE Examination from CBSE in Year 2004 from D.A.V.Public School, Dayanand Vihar.
AISSE Examination from CBSE in year 2002 from D.A.V.Public School, Dayanand Vihar.
Computer Proficiency
Short term course from Blackpool and the Fylde College, Blackpool, U.K. covering the basic computer fundamentals and internet applications.
Personal Profile
Strengths Inter-personal Skills, High motivation levels, ability to independently handle situations and manage crisis well
Weaknesses Impatience for results
 
I hereby certify that all the information given above is true to the best of my knowledge and belief
 Upasana Goel
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[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4356705
[b]Date & Time  [/b]: 11th Jul 2011 7:30 AM (UTC)
[b]IP Address  [/b]: 220.225.197.49
[b]Browser Info  [/b]: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.112 Safari/534.30
Predicted Country []: India[/QUOTE]

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