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[QUOTE=Guest-IJT;130985][b]Name [/b]: Ramanpreet Kaur
[b]Email [/b]: preetbehniwal89 AT hotmail.com
[b]Designation / Skillset[/b] : Customer relation Executive
 
QUALIFICATIONS
Strong knowledge in areas related to customer service at the airport & all food & beverage operations, with deep understanding of hospitality. Proven ability to meet deadlines while leveraging resources across multiple disciplines Confident decision making skills; Ability to manage in a culturally diverse work environment fostering positive relationships to build effective teams.
EXPERIENCE
Present Company-; Current Bird Worldwide flight Services, Customer Relations Executive Since 3rd Jan2011.
- Provide quality customer service while assisting HON, VIP, and CIP & VVIP Passengers in Arrivals & Departures for Lufthansa Airlines.
- Compiled customer data base of CIP Passengers for Lufthansa Airlines.
- Make them comfortable in their journey while check in, immigration & Customs. Provide them Star Alliance Lounge. 
- Escort the VVIP Passangers till the Aircraft.
[b]March 2010-Dec.2010 [/b]: Plaza Premium Lounge, Guest services officer.
- To handle walk-in Passengers and Business Class Passengers at Lounge
- Cash Handling & make Daily Sales Report.
- To motivate and help team member in achieving results.
- Making new marketing Strategy for bring the Business.
- Handle meet & Greet Services.
- To make the Guest Comfortable in the Lounge.
Feb.2009 to Feb 2010-Hotel Citadines, Front Office Executive.
- To welcome the arriving guests.
- Providing information service.
- Receiving and processing reservations
- Filling of the arrival and departure register.
- Dealing with complaints and handling them.
- Communication and coordination with other departments.
- Doing Check in & Check out.
Aug.2008 to Feb.2009-Govt. Elementary School, Teacher
- Responsible for the good result of students.
PROFESSIONAL QUALIFICATION 
- Diploma in Aviation, Hospitality and Travel Management from Frank Finn in Jalandhar.
- Complete Proficiency in Computer ( Knowledge of IDS,Fadelio & Galileo CRS System)
ACADEMIC QUALIFICATION 
Class School/College Board %age Session
B.A N.J.S.A Govt. College G.N.D.U 58 2007-08
XII Govt. Sr. Sec. School P.S.E.B 68 2004-05
X S.H.D.P. School P.S.E.B 60 2002-03
STRENGTH
- Self-Confidence and Patient
LANGUAGE KNOWN
- English, Hindi & Punjabi.
HOBBIES
- Traveling, Helping Others & Net Surfing.
 
DATE…………. 
PLACE………… SIGNATURE
 
 
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[b]More Information about this submission and submitter [/b]:-
___________________________________________________
[b]Submission ID  [/b]: 4346584
[b]Date & Time  [/b]: 8th Jul 2011 10:06 AM (UTC)
[b]IP Address  [/b]: 180.215.207.228
[b]Browser Info  [/b]: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.112 Safari/534.30
Predicted Country ;: --[/QUOTE]

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