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[QUOTE=Guest;130848]Daisy D’souza
 [b]E-mail [/b]: daisylourdes79 AT gmail.com .
[b]PROFILE & OBJECTIVE [/b]:
Arts Graduate, Enthusiastic, Independent and Responsible individual. 
Objective is to be an integral & important part of your organization and to utilize my knowledge,
skills & experience in contributing towards the company’s growth.
Work Experience 
May 5th 2005 to December 31st 2010.
Thomson Reuters India Pvt. Ltd. - Mumbai 
Executive Assistant - Legal & Technical.
Reporting to the Legal & Technical head - South Asia.
Job Profile
- Organizing flow of work for the technical team.
- Ensure all routine administrative functions are carried out and completed in a timely and effective manner.
- Preparation of letters of Invite to over seas employees for training, seminar and conferences.
- Preparation of Power Point presentations for Monthly / Quarterly and Yearly Reviews and preparations of Power point presentations for prospective Customers.
- Coordinating with Travel agents for tickets and Visas.
- Making travel and Hotel booking arrangements for Team members and delegates for over seas and other National branches.
- Coordinate with internal and external clients to organize meetings, trips and events.
- Supervise various office activities, such as supply ordering, office equipment maintenance, utility bill payments for smaller offices, checks disbursements to vendors, relationships with the vendors, setting the vendor as supplier on the systems after the discussion of commercials and SLA.
- Supervise functions of office boys related to department.
- Raise purchase requisition in the system and follow up till the cheque disbursements.
- Providing facilities to the new staff in the department from coordinating with HR for joining and system registration, providing telephone extension, printing their Visiting cards, provide stationery and new connection for mobile phone/data card.
- Coordinate with the Logistics for the timely delivery of the equipments to the internal staff as well as clients.
- Get the Reuters Order form from the clients scan and then send it to the COMC team for further action.
[b]Additional Responsibility [/b]: 
- Taking care of Business Continuation Plan - Headed by Reporting Manager.
- Arranging Laptops and RSA Token to the BCP Member.
- Tracking the Laptop and replacing if BCP Member moves from the Organization.
- Providing the MTNL Broadband Connection to the members.
- Coordinating with Members for the mock BCP.
- Deliver training for the new staff during the acquisition on i-Buy and Web Expense.
March 8th 2004 to May 4th 2005
CMS Computers ltd.
Revenue Co-Coordinator
Reporting to the FMS Manager
Job Profile
- Dealing with customers for new & old Annual Maintenance contracts & other related matters. 
- Keeping the track of the customers Database, Monitoring updating & verifying them on a day-to-day basis, for the western region & Central Region.
- Follow up & executing Upgrade orders, Payments & other related issues. 
- Preparing invoices, quotations, agreements for the upgrades & Annual Maintenance Contract. 
- Taking the care of Customer relation & Services to be provided (Customer Satisfaction) at escalation level.
- Handling the Territory Revenue and Monitoring Outstanding Arrears.
- Giving Monthly Projection and accomplishing the projected targets for the Northern Area as defined by CMS Computers Ltd.
September 19th 2002 to 14th February 2004
Database & Marketing Management Group 
Office administration /customer Support
Job Profile
- Managing a Team of 20 Sales Executives and a Call Coordinator for daily sales call attendance and resolution.
- To Develop and maintain Good Relations with the Client and Capitalize on Cross Selling Opportunities.
- To achieve business target and customer satisfaction.
- To keep a check on the calls attended and handle escalated calls.
September 1998 to September 2000
Fresh & Honest Café é Ltd.
Office Assistant / Service Coordinator.
Job Profile
- Generating daily Calls report.
- Updating H.O for any New Installation.
- Keep track of Spares and Maintain Stock Report
- Draft Documents and Support billing Department.
- To keep a check on the calls attended and handle escalated calls.
- Routine Filling, attending customer calls.
[b]Educational Background [/b]:
Arts Graduate - University of Bombay - Mumbai, India in May 1998.
PROFESSIONAL QUALIFICATION
- Diploma Course in Computer Application (Ms Office)
SKILLS AND APTITUDE
Personal
I am enthusiastic, conscientious and able to adapt to tasks and situations. I work effectively both individually and as part of a team and possess a high level of patience, tact and a sense of ownership and accountability.
Communication
My varied experience has taught me to communicate and co-ordinate well at all levels. I firmly believe that I always communicate in an approachable manner.
Computing
I have extensive experience in the use of Computer packages, MS Office. Well versed with email & Internet usage.[/QUOTE]

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