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Nidhyana Associates Chennai : Primary Expert Laison
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Nidhyana Associates Chennai : Primary Expert Laison
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[QUOTE=Guest-IJT;125449][b]Name [/b]: Vikas Anand [b]Email [/b]: vikas.anand AT live.com [b]Designation / Skillset[/b] : Quality Auditor [u][b]Resume[/b][/u] : CAREER OBJECTIVE & SUITABLE PROFILE Seeking a position where my Qualification, professional Strengths and wealthy versatile professional experience will add value. [b]HIGHLIGHTS [/b]: - Good Communication Skills (English & Hindi). - Analytical, Quick Learner and Innovative. - Stress Management - Meeting Targets and professional Commitments. - Cordial relation with Team. - Ability to communicate well with people and build relationships. - Ability to handle assignments independently. [b]EDUCATION QUALIFITIONS [/b]: - High School (X) [C.B.S.E.] (2003-04) - Intermediate (XII) [C.B.S.E.] (2005-06) - Master Diploma in Computer Application of 1 Year in from Tilak Nagar (2006-07) - Graduate from Delhi University in Year 2010 from B.Com Stream. [b]TOTAL JOB EXPERIENCE [/b]: 4.3 Yrs. 1. Has been worked with Interactive Business Solutions as a Sr.Quality Auditor. Here I was part of outbound process of Airtel Bucket-1. I was handling a team of 35+ CCE. I joined IBS in December 2006 as an Customer Care Executive and was promoted as a Quality Auditor in September 2007. The next ladder to success was promotion as Sr. Quality Auditor in July'2008. Also handled Auditing for Pedigree, JCB, Airtel B1 & IDEA Process. 2. Also worked with Securitance India Pvt. Ltd at Delhi Cantt as Assistant Manager for ATM process from August 2010 to December 2010. Here I was handling team of 25 custodians. KRA INVOLVED - Reporting to the Quality Team Leader on a daily basis and Co-ordinating with Clients of respective segments of Process. - Conducting daily / weekly huddle/ meeting with the Team Leader and Agents. - Taking decisions related to maximum satisfaction of customer relations. - Interdepartmental Co-ordination with Quality Team Leader, Operation Team Leader & Training. - Managing team conducting monthly review of team performance vis-- is the various performance targets set. - Monitoring quality scores for each segment to ensure business performance. - Conducting training sessions for new joiners to impart process knowledge. Monitoring performance of each CCE and giving corrective feedback to the all agents in individual session. - Organizing Team Building activities and Training workshops for the process to motivate the people. - Running Reward and Recognition Programme and keeping the morals high. # IBS is a fastest growing IT enabled solutions provider having clients such as Airtel, Citi Financial,DLF Homes, TATA DOCOMO, Baush & Lomb & JCB. The company is in the business of CRM & BPO support to other progressive firms. [b]STRENGTHS [/b]: Sincere, Disciplined and strong will power. [b]Place [/b]: New Delhi (Vikas Anand) [b]Date [/b]: ------------------------------------------------------- [b]More Information about this submission and submitter [/b]:- ___________________________________________________ [b]Submission ID [/b]: 4297479 [b]Date & Time [/b]: 25th Jun 2011 6:34 AM (UTC) [b]IP Address [/b]: 120.59.67.33 [b]Browser Info [/b]: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.1 (KHTML, like Gecko) Chrome/13.0.772.0 Safari/535.1 Predicted Country []: India[/QUOTE]
