Nidhyana Associates Chennai : Primary Expert Laison

[mskavi]

Nidhyana Associates Chennai : Primary Expert Laison
Website: http://www.beroe-inc.com

Keywords: good communication skills,night shifts,

Designation: Primary Expert Laison
Experience: 0 - 1 Years
Location: Chennai
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: Other
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 05 Aug 2009

Job Description:

• To interact with analysts for good understanding of the requirements.
• To collect the list of Global/Indian companies from the analyst to interact with the sales/marketing/ production incharge in the company about the commodity
• To schedule calls for the analysts with the person concerned in the company to help the analyst understand the market scenario of commodity in a better way.

Desired Candidate Profile:

Desired Profile
• Should be a Graduate/MBA with 6 months to 1 yr of experience in interacting with
clients or customers overseas.
• Should be smart, motivated, and aggressive with excellent communication skills.
• The candidate should be proficient in MS Office Skills.

Company Profile:
A fast-growing Business/Market Intelligence research organization focused on the US Market with a turnover of $2 Million.

Executive Name: Smitha S (smitha@beroe-inc.com)

Address:
Not Mentioned

Email Address: resume@beroe-inc.com

Telephone: Not Mentioned

Reference ID:
PEL - Aug09

Keywords: good communication skills,night shifts,

[Guest-IJT]

Name : Vikas Anand
Email : vikas.anand AT live.com
Designation / Skillset : Quality Auditor

Resume :
CAREER OBJECTIVE & SUITABLE PROFILE
Seeking a position where my Qualification, professional Strengths and wealthy versatile professional experience will add value.
HIGHLIGHTS :
- Good Communication Skills (English & Hindi).
- Analytical, Quick Learner and Innovative.
- Stress Management
- Meeting Targets and professional Commitments.
- Cordial relation with Team.
- Ability to communicate well with people and build relationships.
- Ability to handle assignments independently.
EDUCATION QUALIFITIONS :
- High School (X) [C.B.S.E.] (2003-04)
- Intermediate (XII) [C.B.S.E.] (2005-06)
- Master Diploma in Computer Application of 1 Year in from Tilak Nagar (2006-07)
- Graduate from Delhi University in Year 2010 from B.Com Stream.
TOTAL JOB EXPERIENCE : 4.3 Yrs.
1. Has been worked with Interactive Business Solutions as a Sr.Quality Auditor. Here I was part of outbound process of Airtel Bucket-1. I was handling a team of 35+ CCE. I joined IBS in December 2006 as an Customer Care Executive and was promoted as a Quality Auditor in September 2007. The next ladder to success was promotion as Sr. Quality Auditor in July'2008. Also handled Auditing for Pedigree, JCB, Airtel B1 & IDEA Process.
2. Also worked with Securitance India Pvt. Ltd at Delhi Cantt as Assistant Manager for ATM process from August 2010 to December 2010. Here I was handling team of 25 custodians.
KRA INVOLVED
- Reporting to the Quality Team Leader on a daily basis and Co-ordinating with Clients of respective segments of Process.
- Conducting daily / weekly huddle/ meeting with the Team Leader and Agents.
- Taking decisions related to maximum satisfaction of customer relations.
- Interdepartmental Co-ordination with Quality Team Leader, Operation Team Leader & Training.
- Managing team conducting monthly review of team performance vis-- is the various performance targets set.
- Monitoring quality scores for each segment to ensure business performance.
- Conducting training sessions for new joiners to impart process knowledge. Monitoring performance of each CCE and giving corrective feedback to the all agents in individual session.
- Organizing Team Building activities and Training workshops for the process to motivate the people.
- Running Reward and Recognition Programme and keeping the morals high.
# IBS is a fastest growing IT enabled solutions provider having clients such as Airtel, Citi Financial,DLF Homes, TATA DOCOMO, Baush & Lomb & JCB. The company is in the business of CRM & BPO support to other progressive firms.
STRENGTHS :
Sincere, Disciplined and strong will power.
Place : New Delhi
(Vikas Anand)
Date :
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4297479
Date & Time : 25th Jun 2011 6:34 AM (UTC)
IP Address : 120.59.67.33
Browser Info : Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.1 (KHTML, like Gecko) Chrome/13.0.772.0 Safari/535.1
Predicted Country []: India