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[QUOTE=Guest-IJT;124609][b]Name [/b]: Terence Bobby
[b]Email [/b]: Terencegbobby AT gmail.com
[b]Designation / Skillset[/b] : Business process consultant/ ORDER MANAGEMENT/ SALESFORCE,SAP,ORACLE,MAINFRAMES
 Aim to be associated with a progressive organization that gives me scope to update my knowledge and skills in accordance with the latest trends and continuous improvements and to be a part of a team that dynamically works toward growth of the organization and gains satisfaction thereof. And to take up challenging jobs that promotes quality encourages continuous learning in the organization

[u][b]Resume[/b][/u] :
 [b]CAREER OBJECTIVE [/b]:
 
 Aim to be associated with a progressive organization that gives me scope to update my knowledge and skills in accordance with the latest trends and continuous improvements and to be a part of a team that dynamically works toward growth of the organization and gains satisfaction thereof. And to take up challenging jobs that promotes quality encourages continuous learning in the organization.
[b]SKILL SET [/b]:
- SIX SIGMA (DMAIC) fundamentals level completed.
- LEAN METHODOLOGIES (COST REDUCTION and TIME SAVING) trained and implemented inside processes for business impact.
- ANALYSIS and QUICK MARKET INTELLIGENCE with Superior business yielding customers.
- CASE STUDIES on process flow barriers.
- Strong background in problem solving pursuing SMART ENTERPRISE PROCESSES.
- Trained, directed and supervised learners in the process effectively.
- Flexible, focused and mission oriented team player.
- Researcher towards CONTINUOS IMPROVEMENTS in processes.
- Tracking process updates, Data presentation, Quality improvements in standard work and the process SLA.
[b]APPLICATION SKILLSET [/b]:
UNDER GOING SAS TRAINING(GRAPHS,SQL,MACROS,ODS)
- Communication to customers through ATLAS and SALESFORCE application.
- DATA FLOW through SAP, ORACLE AND MAINFRAMES.
- MAINFRAMES ( Lics and Sics) for large commercial and small commercial.
- ORACLE for large commercial and small commercial.
- SAP with TCODES for all types of transactions including Order entry, Order status, RFQS and Dispatching.
[b]OVERALL EXPERIENCE [/b]:3 years and 9 months.
[b]QUALITY IMPLEMENTION THROUGH LEAN PROJECTS [/b]:
[b]COMPANY [/b]: Honeywell International
[b]PROJECTS AND IMPACTS [/b]:
[b]METHODOLOGY [/b]:LEAN(Kaizen)
- Taking ownership of cases (TAT IMPROVEMENT)
- Fpad Templates (TAT IMPROVEMENT and REDUCTION OF ON HOLD CASES)
- GE and CFM parts(TAT and REDUCTION OF ON HOLD CASES)
[b]COMPANY [/b]: Genpact India (GE AVIATION)
[b]PROJECTS AND IMPACTS [/b]:
[b]METHODOLOGY [/b]: LEAN (Kaizen)
- Identification plates procedure(CYCLE TIME reduction)
- CQE ISSUES( TAT and TIME reduction)
- SDND( Service level improvement and revenue generation)
[b]ACCOLADES AND RECOGNITIONS [/b]:
- Rated 1 throughout the year in top 2 under AES performance rating in current organization.
- Maintained 100% quality and Accuracy in all the processes handled..
- Won PROCESS APPLAUSE AWARD for quality thinking and process improvement ideas in current organization.
- Won PROCESS STAR AWARD for hardwork, display and performance.
- Received CSO QUALITY AWARD from Process owner in USA for 100% quality in current organization.
- Won STAR OF GE AVIATION cheers for Lean ideas and high process volumes.
[b]WORK EXPERIENCE [/b]:
[b]CURRENT ORGANISATION [/b]: Honeywell International.
[b]Position Held [/b]: Business process Consultant
[b]Duration [/b]: 1 Year 4 months
Job Profile- ORDER MANAGEMENT (PROCUREMENT AND SUPPLY CHAIN SOLUTIONS)
- We support Customers across globe under four service business units related to Aviation. Air transport regional, Business and general aviation, Defense and space and Intercompany.
- We manufacture and supply Aircraft mechanical, avionics parts and support them under Commercial spares division.
- Support customer with relation to 4 processes - Price Quotation, Order Entry, Order status and Dispatching.
- Check GTA status of customer, SBU and Discount structure and process requests.
- Work with Planner, Material master team for updates on parts and availability and follow up with customer for same query.
- Daily check Andon, Kaizen and Update tracker for regular updates and improvements.
- Work on mechanical, electrical, wheels and brakes parts with new manufacture, warranty, FOC chargeable and non chargeable categories.
- Data flow done through SAP and communication to customers through SALESFORCE web application.
- Improvement towards AES which includes Process knowledge, Work audits, PPM Escalations, Schedule adherence.
- Blocked order reports which are revenue generation include pricing block Reports, Aged delinquent Reports and other common misses including OE Errors.
[b]Name of the organization [/b]: GENPACT INDIA (FOR GE AVIATION COMMERCIAL SPARES)
[b]Position Held for GENPACT [/b]: SENIOR PROCESS ASSOCIATE.
[b]Position Held for GE  [/b]: CUSTOMER ACCOUNT MANAGER
Job Profile- ORDER MANAGEMENT (PROCUREMENT AND SUPPLY CHAIN SOLUTIONS)
- ORDER MANAGEMENT- AS CUSTOMER ACCOUNT MANAGER) I handle 120 airlines.
- We load orders for airline customers for aircraft engine parts.
- We expedite orders, clear invoice issues, attend cash calls.
- We load orders in (MAINFRAMES, ORACLE).
- We have calls with international clients’ global regarding process metrics towards spare parts, volumes and estimate it to them. 
- AS CAMS we have complete control over spares DEPT for the airlines we handle and we are responsible for all the credits and sales that happen with customers.
[b]Name of the organization [/b]: RALF BPO SERVICES. (WHILE PURSUING 3rd year BSC)
[b]Position Held  [/b]: SENIOR PROCESS EXECUTIVE
Job Profile: CALL CENTER (US PROCESS DISH NETWORK)
- We handle sales call every day to make sales.( DISH NETWORK-SATELLITE CABLE CONNECTION).
- I as a senior use to handle escalations for collecting prominent information’s like credit card codes and cv2 codes.
- We have also worked in MORTGAGE and REMORTGAGE process.
EDUCATIONAL BACKGROUND:
- BSC Electronics in VLB ARTS(Bharathiar University)- 76% 
- HSSC from ST.Michaels HR SEC School.(completed 2004)
- Percentage achieved- 63%.
- SSLC from ST.Michaels HR SEC School.(completed 2002)
- Percentage achieved -81%
Projects in college:
THEFT IDENTIFIER- using mono stable multi vibrator.
BURGLAR ALARM- using touch plate oscillator.
INDUSTRIAL TRAINING EXPERIENCE:
Industrial training for 15 days in super sales limited (textile division- production).
OTHAKALMANDAPAM, CBE-31.
COCURRICULAR ACHIEVEMENTS:
- Participated in national level seminar on MICRO AND NANO TECHNOLOGY.
- Participated in national level science talent search exam-NSTSE.
- Student of ICI UNIVERSTY, New Delhi (four courses through postal).DEVOTINAL TOPIC.
- Member Partha sarathi Tamil manavar mandram.
LEADERSHIP QUALITY- STUDENTS SECRETARY OF ELECTRONICS DEPT and has conducted seminars and organized DEPT functions and extra curricular activities.
EXTRA CUURICULAR ACTIVITIES:
1. Been a part of Coimbatore district cricket team and played under 14, 15 sections.
2. Have played district league team B division.
3. Have won the snooker inter classic snooker tournament.
4. Have taken part in STATE level snooker tournaments.
LINGUISTIC PROFICIENCY:
ENGLISH, TAMIL.
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More Information about this submission and submitter:-
___________________________________________________
Submission ID : 4271876
Date & Time : 19th Jun 2011 6:20 AM (UTC)
IP Address : 199.63.142.252
Browser Info : Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.2; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Predicted Country : United States[/QUOTE]

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