Vertex soft Solutions Hyderabad : call center executive

[passhi24]

Hi,

Greetings from Vertex soft Solutions!!

VERTEX It is an organization driven by ideas where creativity blends with innovation and strategic
know-how to cater to the needs of our clients.
Our rim lies in the ability to offer solutions to customer’s total satisfaction.

VERTEX offers congenial work culture with an unique integration policy, strategy and for ensuring optimum performance of the employee.

We are looking for call center executives for our center. Prospective candidates should be willing to join immediately and have least 6 months calling experience in outbound campaigns (/Sales campaign) .

Freshers with excellent communication skills also will be considered.
Attractive salary and incentive package is offered.

Hope you would be of some help for us in spotting the right talent and getting required manpower for our center.
Looking forward to join hands.

Hope to hear from you at an early date.

Best Regards,

Mr.Sagar

VERTEX SOFTSOLUTIONS
# 6-1-132/39 ,
Near Skandagiri Temple,
Padmarao Nagar,
Secunderabad,
Work Phone #: 040 40211909
+91 9848782820, 9030496169

passhi24 AT gmail.com

[Guest]

how to get job in ur company

[Guest-IJT]

Name : Terence Bobby
Email : Terencegbobby AT gmail.com
Designation / Skillset : Business process consultant/ ORDER MANAGEMENT/ SALESFORCE,SAP,ORACLE,MAINFRAMES
Aim to be associated with a progressive organization that gives me scope to update my knowledge and skills in accordance with the latest trends and continuous improvements and to be a part of a team that dynamically works toward growth of the organization and gains satisfaction thereof. And to take up challenging jobs that promotes quality encourages continuous learning in the organization

Resume :
CAREER OBJECTIVE :

Aim to be associated with a progressive organization that gives me scope to update my knowledge and skills in accordance with the latest trends and continuous improvements and to be a part of a team that dynamically works toward growth of the organization and gains satisfaction thereof. And to take up challenging jobs that promotes quality encourages continuous learning in the organization.
SKILL SET :
- SIX SIGMA (DMAIC) fundamentals level completed.
- LEAN METHODOLOGIES (COST REDUCTION and TIME SAVING) trained and implemented inside processes for business impact.
- ANALYSIS and QUICK MARKET INTELLIGENCE with Superior business yielding customers.
- CASE STUDIES on process flow barriers.
- Strong background in problem solving pursuing SMART ENTERPRISE PROCESSES.
- Trained, directed and supervised learners in the process effectively.
- Flexible, focused and mission oriented team player.
- Researcher towards CONTINUOS IMPROVEMENTS in processes.
- Tracking process updates, Data presentation, Quality improvements in standard work and the process SLA.
APPLICATION SKILLSET :
UNDER GOING SAS TRAINING(GRAPHS,SQL,MACROS,ODS)
- Communication to customers through ATLAS and SALESFORCE application.
- DATA FLOW through SAP, ORACLE AND MAINFRAMES.
- MAINFRAMES ( Lics and Sics) for large commercial and small commercial.
- ORACLE for large commercial and small commercial.
- SAP with TCODES for all types of transactions including Order entry, Order status, RFQS and Dispatching.
OVERALL EXPERIENCE :3 years and 9 months.
QUALITY IMPLEMENTION THROUGH LEAN PROJECTS :
COMPANY : Honeywell International
PROJECTS AND IMPACTS :
METHODOLOGY :LEAN(Kaizen)
- Taking ownership of cases (TAT IMPROVEMENT)
- Fpad Templates (TAT IMPROVEMENT and REDUCTION OF ON HOLD CASES)
- GE and CFM parts(TAT and REDUCTION OF ON HOLD CASES)
COMPANY : Genpact India (GE AVIATION)
PROJECTS AND IMPACTS :
METHODOLOGY : LEAN (Kaizen)
- Identification plates procedure(CYCLE TIME reduction)
- CQE ISSUES( TAT and TIME reduction)
- SDND( Service level improvement and revenue generation)
ACCOLADES AND RECOGNITIONS :
- Rated 1 throughout the year in top 2 under AES performance rating in current organization.
- Maintained 100% quality and Accuracy in all the processes handled..
- Won PROCESS APPLAUSE AWARD for quality thinking and process improvement ideas in current organization.
- Won PROCESS STAR AWARD for hardwork, display and performance.
- Received CSO QUALITY AWARD from Process owner in USA for 100% quality in current organization.
- Won STAR OF GE AVIATION cheers for Lean ideas and high process volumes.
WORK EXPERIENCE :
CURRENT ORGANISATION : Honeywell International.
Position Held : Business process Consultant
Duration : 1 Year 4 months
Job Profile- ORDER MANAGEMENT (PROCUREMENT AND SUPPLY CHAIN SOLUTIONS)
- We support Customers across globe under four service business units related to Aviation. Air transport regional, Business and general aviation, Defense and space and Intercompany.
- We manufacture and supply Aircraft mechanical, avionics parts and support them under Commercial spares division.
- Support customer with relation to 4 processes - Price Quotation, Order Entry, Order status and Dispatching.
- Check GTA status of customer, SBU and Discount structure and process requests.
- Work with Planner, Material master team for updates on parts and availability and follow up with customer for same query.
- Daily check Andon, Kaizen and Update tracker for regular updates and improvements.
- Work on mechanical, electrical, wheels and brakes parts with new manufacture, warranty, FOC chargeable and non chargeable categories.
- Data flow done through SAP and communication to customers through SALESFORCE web application.
- Improvement towards AES which includes Process knowledge, Work audits, PPM Escalations, Schedule adherence.
- Blocked order reports which are revenue generation include pricing block Reports, Aged delinquent Reports and other common misses including OE Errors.
Name of the organization : GENPACT INDIA (FOR GE AVIATION COMMERCIAL SPARES)
Position Held for GENPACT : SENIOR PROCESS ASSOCIATE.
Position Held for GE : CUSTOMER ACCOUNT MANAGER
Job Profile- ORDER MANAGEMENT (PROCUREMENT AND SUPPLY CHAIN SOLUTIONS)
- ORDER MANAGEMENT- AS CUSTOMER ACCOUNT MANAGER) I handle 120 airlines.
- We load orders for airline customers for aircraft engine parts.
- We expedite orders, clear invoice issues, attend cash calls.
- We load orders in (MAINFRAMES, ORACLE).
- We have calls with international clients’ global regarding process metrics towards spare parts, volumes and estimate it to them.
- AS CAMS we have complete control over spares DEPT for the airlines we handle and we are responsible for all the credits and sales that happen with customers.
Name of the organization : RALF BPO SERVICES. (WHILE PURSUING 3rd year BSC)
Position Held : SENIOR PROCESS EXECUTIVE
Job Profile: CALL CENTER (US PROCESS DISH NETWORK)
- We handle sales call every day to make sales.( DISH NETWORK-SATELLITE CABLE CONNECTION).
- I as a senior use to handle escalations for collecting prominent information’s like credit card codes and cv2 codes.
- We have also worked in MORTGAGE and REMORTGAGE process.
EDUCATIONAL BACKGROUND:
- BSC Electronics in VLB ARTS(Bharathiar University)- 76%
- HSSC from ST.Michaels HR SEC School.(completed 2004)
- Percentage achieved- 63%.
- SSLC from ST.Michaels HR SEC School.(completed 2002)
- Percentage achieved -81%
Projects in college:
THEFT IDENTIFIER- using mono stable multi vibrator.
BURGLAR ALARM- using touch plate oscillator.
INDUSTRIAL TRAINING EXPERIENCE:
Industrial training for 15 days in super sales limited (textile division- production).
OTHAKALMANDAPAM, CBE-31.
COCURRICULAR ACHIEVEMENTS:
- Participated in national level seminar on MICRO AND NANO TECHNOLOGY.
- Participated in national level science talent search exam-NSTSE.
- Student of ICI UNIVERSTY, New Delhi (four courses through postal).DEVOTINAL TOPIC.
- Member Partha sarathi Tamil manavar mandram.
LEADERSHIP QUALITY- STUDENTS SECRETARY OF ELECTRONICS DEPT and has conducted seminars and organized DEPT functions and extra curricular activities.
EXTRA CUURICULAR ACTIVITIES:
1. Been a part of Coimbatore district cricket team and played under 14, 15 sections.
2. Have played district league team B division.
3. Have won the snooker inter classic snooker tournament.
4. Have taken part in STATE level snooker tournaments.
LINGUISTIC PROFICIENCY:
ENGLISH, TAMIL.
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More Information about this submission and submitter:-
___________________________________________________
Submission ID : 4271876
Date & Time : 19th Jun 2011 6:20 AM (UTC)
IP Address : 199.63.142.252
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Predicted Country : United States