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[QUOTE=Guest-IJT;124363]Amit sikka 
 amit_sikka21 AT yahoo.co.in 
 amitsikka1980 AT gmail.com 
 
Seeking challenging career opportunity in Delhi(NCR)
Educational Qualifications
o B.E (Electrical) -2003 
Executive Summary

A self-motivated and results-oriented executive with around 5 years  experience in telecom sector including Sales, operation and Customer  relationship management. Currently working with Eeshan automotive as  Plant Manager, responsible for managing Plant Profitability, ensuring  high quality Key Customer Relationship Management & supervision of  all High Net Worth customer programs.

In last assignment worked with BHARTI TELE VENTURE, GURGAON as a  Trainer with major responsibility of maintaining high service standard  & Compliance.

Demonstrated effective client relationship management to originate  business & service client needs in various key assignments.  Expertise includes creating new avenues for income generation from  existing as well as new clients. Achieved individual targets, account  profitability, while maintaining a high service standard and compliance  Possess expertise in working in operations, sales & exploring new  clients for expanding businesses and streamlining operations. A skilled  communicator with good presentation skills and abilities to establish  beneficial relationships with internal & external customers.  Enthusiastic learner & self-motivated person with a proven track  record of accepting new challenges to accomplish organizational vision  & goals. Expertise in establishing & managing sales operations  with key focus on ensuring optimal utilization of resources to drive  business profitability and also in solving client queries & building  healthy & long lasting business relations with corporate clients.

Comprehensive skills & Competencies overview 
Business Development, Relationship Management, Excellent interpersonal,  communication & organizational skills, Negotiation skills with  ability to interact with people at various levels of the organization
Work Experience

Total years of Experience April 2003 till date - 5 years& 8 Months+ 
 Current & Recent assignment
 Nov 2007 – Till Date
Job title – Plant Manager
Role description: Working as Plant manager.

Currently Working with Eeshan Automotive as Plant manager, Major  responsibility include ensuring achievement of overall Plant Targets by  generating business, cross sales and compliance with rules, Regulations  & Procedures 
o Fully responsible for Plant Production, Maintenance and Quality
o Sales generation 
o Handling Purchase activities & Procurement of General items
o Managing day-to-day administration activities of the plant and to  ensure that all the compliances of the laws and regulations applicable  to the factory are met
o Customer Service Delivery & Operations management.
Other responsibilities include
- Sales Management
- Service Management
- Brand Management
- Audit & Compliance

Last assignments

TELETECH INDIA (BHARTI TELE VENTURE, GURGAON)
Jan’2006 - Oct 2007
Job title – Trainer (Training) 
Role description: Working as Trainer for MP POSTPAID and MP PREPAID AirTel process

Last assignment was with BHARTI TELE VENTURE, GURGAON as Trainer, Job  involved managing the operations by ensuring processing, reporting and  compliance with all Client requirements. Managing Day-to-Day Operation,  Plan & coordinate activities with staff, clients for smooth  operation and client relationship management, Complain management, and  Query resolution of the customers.
o Coaching new hires as well as existing employees for enhancing sales  and telemarketing skills, covering all the key areas of calls.
o Designing new Learning tracker/Training document (also used for  training purposes) and develop the contents of existing product, process  and Issues Tracker (soft skills modules).
o Analyze the quality of their calls and making sure the compliance with the SLAs.
o Establishing and maintaining a professional atmosphere and keep the  reps motivated for continued growth (Recognition and rewards)
o Study reports like MIS, agent productivity, and competitor analysis to rectify the problems in productivity.
o Drafting reports outlining agent wise performance (Audit scores).
o Client interaction for process improvement. Updates, queries or complaints.
o Providing instructions, directions, feedback and support to Quality  Team and Agents in order to improve performance and results.
o To help the agent reach a level where he contributes towards improving the operational effectiveness of the organization
o In depth observation of the issues and problems faced by the agent  through processes like live barging and interacting with them

Aug’2005 To Jan’2006 
 
Job title – Development specialist (Training & Quality)

Role description:
Working as Development specialist for MP POSTPAID and MP PREPAID AirTel process.

o Effectively handling 25-30 executives for smooth customer care process of Airtel MP Postpaid and MP Prepaid process.
o Operations & Administrative activities: As a supervisor,  responsible to take Daily Briefings related to Product, Conducting  Refreshers, Weekly Quiz based on daily Product Updates, Mock calls etc.
o Quality Audits: Performing audit functions - Auditing calls of Agents, regularly on daily basis with 6 calls per day.
o Reports: Maintaining ICE and Daily CQ Performance Reports of all agents.
o Data Maintenance: Efficiently managing, on a daily basis, ICE feedback and CQ feedback reports of all agents.
o Call Escalation: Handling call escalations smoothly and providing best  possible solutions to the customer through proper data research  activities.
o Training & Updating: Providing regular training and updates to new  floor agents in customer handling skills and process amendments in  order to provide best floor support, handle escalations smoothly and  ensuring customer service excellence.

Jan’2005 - Aug’2005 TELETECH INDIA New Delhi
Job title -CSA
o With in 6 month’s promoted as DS.
o Maintained highest CQ scores for the team.
o Maintained highest JKQ scores for the team. 
o Best performer in training.

Previous assignments

Period July’2003 - Jan’2005 
Organization NEERAJ VIDYUT LIMITED Sonipat, Haryana
Designation Sales Manager

Personal information

Father’s Name: Shri. C.K.Sikka.
Date of Birth: December 19th 1980.
Marital status: Married.[/QUOTE]

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