www.pactsoft.com Pact Software Services Pvt Ltd Hyderabad : Tele Marketing Executive

[muthukalee]

PACT SOFTWARE SERVICES (P) LTD HYDERABAD : MARKETING EXECUTIVES,TELE MARKETING EXECUTIVES(FEMALE),SUPPORT EXECUTIVES

Company Name : PACT SOFTWARE SERVICES (P) LTD
Company Location : HYDERABAD
Designation (of vacancy) : MARKETING EXECUTIVES,TELE MARKETING EXECUTIVES(FEMALE),SUPPORT EXECUTIVES
Company E-mail ID : hamathi@pactsoft.com
Company Website : www.pactsoft.com

Job Description, Candidate Profile, Company Profile, Company Address :
Basically Pact software deals with complete business solutions such as ERP,Accounting,Inventory...Etc.Need Staff to market the software
1.Candidate Profile:MBA's as Marketing Executives
Graduation in any discipline for Tele Marketing Staff
Graduation in any discipline for Support Executives
2.Company Profile:PACT – COMPANY PROFILE

For years companies have been using different accounting software and have been changing it with the changing business needs and also with the ever-increasing demands of IT industry. No product in the industry gave a solution, which is forever. Pact Software Services Pvt. Ltd. presents PACT – Peaceful Accounting – software that is designed to suit the challenges of the next millenniums. It is designed to meet the changing business requirements with powerful customization features. The use of the state-of-art front end C++ and open back-end assures you of the flexibility needed to combat the challenges of changing IT demands.

Our goal is to make sure that you spend less money on your systems while getting the most up-to-date and accurate information from them. Whatever your business needs, we provide integrated e-business solutions to help you maximize efficiency.

PACT Business Solutions products and services make it easier for you to do business with your customers, vendors, and partners. Deliver access to the data, applications, and services your employees, customers, and business partners need via a Web browser and see them work more efficiently with you.

A broad range of flexible, customizable reporting options—from advanced consolidation analysis to simple reporting Requests—transforms data into valuable information and makes it accessible to decision-makers across your company.

PACT Business Solutions offers integrated business applications for small and mid-sized organizations and divisions of large enterprises delivered through a worldwide network of channel partners.

PACT Business Solutions creates applications and services for retailers, manufacturers, wholesale distributors, and service companies, doing business domestically or in multiple countries.

PACT Business Solutions brings together information from every corner of your company and lets you analyze it to make more profitable decisions

What makes PACT Global truly effective is how closely we work with our customers to provide complete solutions. Our business model combines our core competency — the development and delivery of world-class business application software on time and on budget — with our strong relationships with industry leaders who help us provide the total customer solution.
Our personalized assembly of enterprise solutions delivered on PACT puts you in center stage. Realize your business vision faster, with better operational control and at lower risk of execution

Company Address :
PACT SOFTWARE SERVICES (P) LIMITED
8-2-695/E/10/B, Road No.12,
Banjara Hills, Hyderabad - 500 034.
Phone : +91-40-6625 2607,
Fax : +91-40- 6668 6496.
E-mail : javeria@pactsoft.com
Website : www.pactsoft.com

[Guest-IJT]

Amit sikka
amit_sikka21 AT yahoo.co.in
amitsikka1980 AT gmail.com

Seeking challenging career opportunity in Delhi(NCR)
Educational Qualifications
o B.E (Electrical) -2003
Executive Summary

A self-motivated and results-oriented executive with around 5 years experience in telecom sector including Sales, operation and Customer relationship management. Currently working with Eeshan automotive as Plant Manager, responsible for managing Plant Profitability, ensuring high quality Key Customer Relationship Management & supervision of all High Net Worth customer programs.

In last assignment worked with BHARTI TELE VENTURE, GURGAON as a Trainer with major responsibility of maintaining high service standard & Compliance.

Demonstrated effective client relationship management to originate business & service client needs in various key assignments. Expertise includes creating new avenues for income generation from existing as well as new clients. Achieved individual targets, account profitability, while maintaining a high service standard and compliance Possess expertise in working in operations, sales & exploring new clients for expanding businesses and streamlining operations. A skilled communicator with good presentation skills and abilities to establish beneficial relationships with internal & external customers. Enthusiastic learner & self-motivated person with a proven track record of accepting new challenges to accomplish organizational vision & goals. Expertise in establishing & managing sales operations with key focus on ensuring optimal utilization of resources to drive business profitability and also in solving client queries & building healthy & long lasting business relations with corporate clients.

Comprehensive skills & Competencies overview
Business Development, Relationship Management, Excellent interpersonal, communication & organizational skills, Negotiation skills with ability to interact with people at various levels of the organization
Work Experience

Total years of Experience April 2003 till date - 5 years& 8 Months+
Current & Recent assignment
Nov 2007 – Till Date
Job title – Plant Manager
Role description: Working as Plant manager.

Currently Working with Eeshan Automotive as Plant manager, Major responsibility include ensuring achievement of overall Plant Targets by generating business, cross sales and compliance with rules, Regulations & Procedures
o Fully responsible for Plant Production, Maintenance and Quality
o Sales generation
o Handling Purchase activities & Procurement of General items
o Managing day-to-day administration activities of the plant and to ensure that all the compliances of the laws and regulations applicable to the factory are met
o Customer Service Delivery & Operations management.
Other responsibilities include
- Sales Management
- Service Management
- Brand Management
- Audit & Compliance

Last assignments

TELETECH INDIA (BHARTI TELE VENTURE, GURGAON)
Jan’2006 - Oct 2007
Job title – Trainer (Training)
Role description: Working as Trainer for MP POSTPAID and MP PREPAID AirTel process

Last assignment was with BHARTI TELE VENTURE, GURGAON as Trainer, Job involved managing the operations by ensuring processing, reporting and compliance with all Client requirements. Managing Day-to-Day Operation, Plan & coordinate activities with staff, clients for smooth operation and client relationship management, Complain management, and Query resolution of the customers.
o Coaching new hires as well as existing employees for enhancing sales and telemarketing skills, covering all the key areas of calls.
o Designing new Learning tracker/Training document (also used for training purposes) and develop the contents of existing product, process and Issues Tracker (soft skills modules).
o Analyze the quality of their calls and making sure the compliance with the SLAs.
o Establishing and maintaining a professional atmosphere and keep the reps motivated for continued growth (Recognition and rewards)
o Study reports like MIS, agent productivity, and competitor analysis to rectify the problems in productivity.
o Drafting reports outlining agent wise performance (Audit scores).
o Client interaction for process improvement. Updates, queries or complaints.
o Providing instructions, directions, feedback and support to Quality Team and Agents in order to improve performance and results.
o To help the agent reach a level where he contributes towards improving the operational effectiveness of the organization
o In depth observation of the issues and problems faced by the agent through processes like live barging and interacting with them

Aug’2005 To Jan’2006

Job title – Development specialist (Training & Quality)

Role description:
Working as Development specialist for MP POSTPAID and MP PREPAID AirTel process.

o Effectively handling 25-30 executives for smooth customer care process of Airtel MP Postpaid and MP Prepaid process.
o Operations & Administrative activities: As a supervisor, responsible to take Daily Briefings related to Product, Conducting Refreshers, Weekly Quiz based on daily Product Updates, Mock calls etc.
o Quality Audits: Performing audit functions - Auditing calls of Agents, regularly on daily basis with 6 calls per day.
o Reports: Maintaining ICE and Daily CQ Performance Reports of all agents.
o Data Maintenance: Efficiently managing, on a daily basis, ICE feedback and CQ feedback reports of all agents.
o Call Escalation: Handling call escalations smoothly and providing best possible solutions to the customer through proper data research activities.
o Training & Updating: Providing regular training and updates to new floor agents in customer handling skills and process amendments in order to provide best floor support, handle escalations smoothly and ensuring customer service excellence.

Jan’2005 - Aug’2005 TELETECH INDIA New Delhi
Job title -CSA
o With in 6 month’s promoted as DS.
o Maintained highest CQ scores for the team.
o Maintained highest JKQ scores for the team.
o Best performer in training.

Previous assignments

Period July’2003 - Jan’2005
Organization NEERAJ VIDYUT LIMITED Sonipat, Haryana
Designation Sales Manager

Personal information

Father’s Name: Shri. C.K.Sikka.
Date of Birth: December 19th 1980.
Marital status: Married.