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[QUOTE=Guest-IJT;124187]Hi I am Deepti Balodi and i am working in reliance commnication . I have  5 year Experiance and i can handle customers very easily i win many  awards in reliance commnication.

CURRICULAM VITAE
DEEPTI BALODI

CAREER OBJECTIVE
A Challenging Position in a professional organization, where I can  enhance my skill and strength in conjunction with the company’s goal and  objective.

EXPERIENCES 
1) Working with RELIANCE WEB WORLD as a Floor Manager cum Senior Customer Care Executive from Aug 2007 to till
Reliance Communication has a built an overarching state of the art  information and communications infrastructure covering the length and  breadth of India, reaching thousands of villages and hundreds of cities  across the country. Over this infrastructure Reliance Communication is  offering customers voice, data and value – added services.

JOB PROFILE
- Handling customers queries and complaints regarding billing and services and follow up to the customer
- Retention cases
- Esclations
- Sales

2) Worked with RELIANCE WEB WORLD EXPRESS as a Store Manager & FSD ( Front Service Desk ) from Feb 2005 to Aug 2007
JOB PROFILE
- Handling customer queries and complaints regarding billing and services 
- Resolving queries & complaints.
- Monthly sales target achievement.
- Best follow up with all the best quality parameter within the set time frame.
- To identifying and developing new customer base.
- Verifying new customers in order to check their personal details and documents provided.
- Handling the Stock and Cash.

SKILL
Strong motivation to consistently produce quality work, ability to lead & work in high performance and project teams.
Good networking & influencing skills, good listening & pursuing  skills, good negotiation, analytical & learning skills.
Good sales & marketing skills, excellent customer service orientation, good presentation & event Management skills.

STRENGTH
Disciplined & Professional approach to work
Convincing communication skills.
Ability to interact with people at all levels.

PROFESSIONAL QUALIFICATION
1) One year diploma software , New Delhi 
2) Six months diploma from Hope foundation, New Delhi
 M.S.Word
 M.S.Excel
 M.S.Powerpoint
 Corel Draw
3) Internal Operations: E-mail downloads etc.

ACADEMIC QUALIFICATION
1) B.A (Pass) from Delhi University in the year 2007
2)12th passed from C.B.S.E.Board in the year 2004
3)10th passed from C.B.S.E.Board in the year 2002

POSITIVE POINTS
Co-operative, Sincere & Positive attitude

DECLARATIONS
I, hereby declare that all the above information’s are true to the best of my knowledge and belief.

Date: ( Deepti )
Place:[/QUOTE]

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