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  1. August 6th, 2009, 01:14 PM Post Count Number #1
    mskavi
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    www.ahcindia.com AHC BPO Services Mumbai : BPO Banking Operations

    AHC BPO Services Mumbai : GM Operations - Banking, Leading BPO in Mumbai
    Website: http://www.ahcindia.com

    Keywords: operations, banking, client management

    Designation: GM Operations - Banking, Leading BPO in Mumbai
    Experience: 12 - 15 Years
    Location: Mumbai
    Education:
    UG - B.Tech/B.E. - Any Specialization
    PG - MBA/PGDM - Any Specialization
    Industry Type: BPO/ITES
    Functional Area: ITES/BPO/KPO, Customer Service, Ops.
    Posted Date: 05 Aug 2009

    Job Description:

    Delivery management.
    Client management.
    Team management.

    Desired Candidate Profile:

    BE / MBA with 12-15 years of work experience in Banking domain.
    Experience of working in BPO environment and handling large teams.

    Company Profile:
    We are AHC BPO SERVICES, a wholly owned subsidiary of ABYSS & HORIZON CONSULTING PVT LTD. Established in 1999, we are a trusted and leading consulting organization providing human capital management solutions into the areas of Recruitment Outsourcing, Project Staffing (sub-contracting manpower resources),

    AHC BPO Services is a leading retained search firm with specialty practice teams in most industries and virtually every functional discipline, we provide our clients with high-quality, seamless service. Headquartered in Mumbai, the firms business operations are extended to other metropolitan cities such as Pune, Bangalore, Noida, & Hyderabad.

    Our client is a leading BPO and provides customized solutions in Banking & Financial Services, Telecom, Media and Healthcare sectors.

    Executive Name: Tushar Uppal

    Address:
    Not Mentioned

    Email Address: tushar@ahcindia.com

    Telephone: 0-9820952926

    Reference ID:
    GM Operations - Banking / Tushar

    Keywords: operations, banking, client management
  2. August 11th, 2010, 11:33 AM Post Count Number #2
    prajeee.p
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    Re: AHC BPO Services Mumbai : BPO Banking Operations

    Hi,

    I m Prajeesh have 3 years of experience in banking and credit card customer service....please contact if any vacancy...currently working as assistant manager....prajeee.p at gmail dot com
  3. February 7th, 2011, 03:56 PM Post Count Number #3
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    meet-limex-technowingspvtltd.org

    The BPO industry though originally conceptualized around the modern city are slowly but surely making advances toward the villages. As rural call centers mushroom in parts of South India, we take a look at what drives such an idea.
  4. June 28th, 2011, 02:49 PM Post Count Number #4
    Guest-IJT
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    Hi I am Deepti Balodi and i am working in reliance commnication . I have 5 year Experiance and i can handle customers very easily i win many awards in reliance commnication.

    CURRICULAM VITAE
    DEEPTI BALODI

    CAREER OBJECTIVE
    A Challenging Position in a professional organization, where I can enhance my skill and strength in conjunction with the company’s goal and objective.

    EXPERIENCES
    1) Working with RELIANCE WEB WORLD as a Floor Manager cum Senior Customer Care Executive from Aug 2007 to till
    Reliance Communication has a built an overarching state of the art information and communications infrastructure covering the length and breadth of India, reaching thousands of villages and hundreds of cities across the country. Over this infrastructure Reliance Communication is offering customers voice, data and value – added services.

    JOB PROFILE
    - Handling customers queries and complaints regarding billing and services and follow up to the customer
    - Retention cases
    - Esclations
    - Sales

    2) Worked with RELIANCE WEB WORLD EXPRESS as a Store Manager & FSD ( Front Service Desk ) from Feb 2005 to Aug 2007
    JOB PROFILE
    - Handling customer queries and complaints regarding billing and services
    - Resolving queries & complaints.
    - Monthly sales target achievement.
    - Best follow up with all the best quality parameter within the set time frame.
    - To identifying and developing new customer base.
    - Verifying new customers in order to check their personal details and documents provided.
    - Handling the Stock and Cash.

    SKILL
    Strong motivation to consistently produce quality work, ability to lead & work in high performance and project teams.
    Good networking & influencing skills, good listening & pursuing skills, good negotiation, analytical & learning skills.
    Good sales & marketing skills, excellent customer service orientation, good presentation & event Management skills.

    STRENGTH
    Disciplined & Professional approach to work
    Convincing communication skills.
    Ability to interact with people at all levels.

    PROFESSIONAL QUALIFICATION
    1) One year diploma software , New Delhi
    2) Six months diploma from Hope foundation, New Delhi
    M.S.Word
    M.S.Excel
    M.S.Powerpoint
    Corel Draw
    3) Internal Operations: E-mail downloads etc.

    ACADEMIC QUALIFICATION
    1) B.A (Pass) from Delhi University in the year 2007
    2)12th passed from C.B.S.E.Board in the year 2004
    3)10th passed from C.B.S.E.Board in the year 2002

    POSITIVE POINTS
    Co-operative, Sincere & Positive attitude

    DECLARATIONS
    I, hereby declare that all the above information’s are true to the best of my knowledge and belief.

    Date: ( Deepti )
    Place: