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[QUOTE=Guest;119554]RAJITH
PROFESSIONAL SYNOPSIS
An accomplished professional in the midst of 3.1 years of experience in Product Management and Order processing. Previously functioned as Product Management Associate at Infosys BPO Ltd
[b]Core Areas of Expertise and Competencies encompass [/b]:
‡ Management reporting
‡ Leadership and people management skills to motivate people to achieve their goals.
‡ Ability to work independently on multiple activities, showing appropriate level of prioritization and escalation skills.
‡ Hold the merit of winning numerous awards and appreciations for consistent performance.
EDUCATION
Bachelor of Science Bharathiyar University May 2007
 
MY CAREER AT INFOSYS BPO Ltd
Senior Process Associate Feb 2008 to March 2011
I was in to Supply Chain Management domain under which we fall under the category of Sales and Fulfillment
Job Profile
I worked as a Product Management Associate for Fortune 500 Company, which is one of the world’s largest Electronic distributor companies. We function with the below aspect.
[b]Debit Management [/b]: 
Debit Management - There are large number of suppliers who manufacture electronic parts, Client used to purchase them in a bulk at lower price, which is a “debit cost” for us. We enter in to a “Special Pricing Agreement” or “Distributor Price Authorization” agreement with Supplier and customer. This agreement will be valid for a certain period of time, i.e. six months to one year and when the Debit or SPA about to expire we have to renew or re-quote the agreement for the customer based upon the sales orders, forecast and usage. The benefit of getting into this agreement or contract is the product price will not affect even if, there is an increase in price hike in the market and this will help us to gain the Gross Profit margin to our Client. Our scope of work is that, we need to approach the supplier if we are running out of quantity or the debits that are nearing to expiry for the customer. We need to negotiate with the supplier and try to obtain better price or existing price so that, it increases the profit from Clients perspective. 
KEY RESPONSIBILITIES
‡ Managing the order process for select products; this includes entering orders into specialist permission or electronic fulfillment systems to ensure the order is fulfilled according to agreed turnaround time with accuracy.
‡ Processing orders to ensure higher GP (gross profit) to our clients
‡ Meeting agreed volume, SLA and Quality targets.
‡ Assisting and mentoring new recruits or less experienced members of staff.
‡ Working as a team to ensure that internal and external customer's requirements are met – 1. a). Attending team meetings/huddles. 
b). Discharge actions in a timely manner and follow up others as appropriate 
 c). Keeping others informed of all matters affecting their customers
‡ Handle sessions regularly to share best practices with teams.
‡ Assisting Team Lead in his work.
NOTEWORTHY ACCOMPLISHMENTS
‡ Awarded for support as a subject matter expert and significant contribution to business.
‡ Process Excellence Award from the Clients (Oct 2009)
‡ Individual Extra Miler Award in the Month Jan 2010.
‡ SPOT Awards in the Month of Jun 08, Dec 09.
‡ Received RAMP award for being “consistent performer on quality and high client satisfaction.
PROFESSIONAL TRAINING
‡ Certified in First Level Order Management Training in Infosys (T100).
[b]‡ Customer service [/b]: A way to life.
‡ Problem solving and Analytical skills.
TECHNICAL COMPETENCIES
‡ Windows 2003 and XP
‡ MS-Office Tools (Excel, Word and Power point)
‡ Order Management System
Working tools
‡ Oracle
‡ Siebel Order Management system
‡ IBM Mainframe
‡ Sales desktop[/QUOTE]

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