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[QUOTE=Guest-IJT;119035]Hi There ,
                  My name is Naghma Perveen. I am a certified Soft  skills and communication Trainer.I am a free lancer. plz contact me on .

Thanks
Naghma

Career Qualification:
Soft Skills and Voice & Accent trainer with more than 6 years of experience in BPO and Education Field
Experience as a trainer:
Associated with GEMA Patna as a visiting Faculty.
Trained Branch managers and HR Executives in SIS security services patna.
Associated  with Bank of Baroda.
Associated with Allahabad bank.
(Conduct soft skills and communicationTraining for Bank staffs.)
Conducted sessions in JD women’s college on Personality Development.
Worked with Aptech global learning solutions as a freelance communication skills trainer.
Have conducted sessions on soft skills training at university of petroleum and energy Dehradun.
Have conducted sessions on communication skills in J D women’s college for MBA Students.
Conducted 45 days Product and customer service Training in Infosys BPO Bangalore.

Certification:-

Successfully completed Train The Trainer Program from Abearix Technologies, Noida.
    
My areas of expertisation:

PD/Soft Skills:

Personal Grooming
Work place etiquette
Motivation
Positive Attitude
Etiquette Basics
Team Management
Expectation Management
Giving and Receiving Feedback
Dealing with difficult colleagues
Decision Making
Time Management
Stress Management
Dining Etiquette

Communication Skills:

Effective Communication
Indianisms
Pronunciation
Listening Skills
Body Language
Group Discussion
Interviewing Skills

Voice & Accent

American, British & Neutral Accent
Grammar
Culture and Communication
Telephone etiquette
Customer service skills    
       
Experience in BPO
OCTOBER, 2007 TO AUGUST 2009: Sr. Customer Service Executive

Worked in HCL BPO for UK based Tele Communication Company(British Telecom).
Job Responsibilities: I was handling customer’s billing enquiries and  dealing with the customer’s Land Line’s and Broad band’s Service Issues.

MARCH, 2007 TO OCTOBER, 2007: Technical support executive
Worked with Wipro BPO as a Technical Support Executive in US based Semitech Process (Netscape, CompuServe and Netscape ISP)

SEPTEMBER, 2005 TO AUGUST 2006: EXECUTIVE C.S
Worked with Ienergizer in a US Web based Process(Match.com)
NOVEMBER, 2004 T0 TO AUGUST 2005: CUSTOMER SERVICE EXECUTIVE             
Worked with FINEDGE INDIA PVT.LTD as Customer Service Executive for Hutch Inbound process.
.
EXPERIENCE AS A TEACHER:
JANUARY, 2001 TO DECEMBER, 2003: ASST. TEACHER
Worked as an Asst.Teacher in Najam High School Phulwari Sharif, Patna 
EDUCATIONAL QUALIFICATION: 
10th Passed from B.S.E.B. in the year 1997.
12th Passed from B.I.E.C. in the year 1999.
B. Sc (Hons) Magadh University in the year 2003.[/QUOTE]

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