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MS Instrumentation Engineer Mumbai : NOCIL Ltd
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MS Instrumentation Engineer Mumbai : NOCIL Ltd
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[QUOTE=Guest;118975][B]Objective [/B]: To pursue any assignments in After Service Sales, Supply Chain Management & Logistic Management with a reputed organization. PRÉCIS [B]- A professional with 12 years of extensive experience in key commercial areas [/B]: - Supply chain Management for Spare Parts group, Key Account Management, in Customer Service Sales. - Resourceful in interfacing with clients and maintaining relationships. Adept at providing service operations; understanding clients’ requirements. [B]- A visionary, with expertise in the following Operations [/B]: - Identifying and addressing issues related to ‘After Sales’ process with major clients. - Driving product life cycle support business activities across Service, Projects and Sales support departments. - Commercial knowledge on Import and excise & Sales tax systems. - Possess sound knowledge of Product and Customer Behaviour of Power Industry. KNOWLEDGE PURVIEW [B]Procurement and Supply Chain Management [/B]: Purchasing activities of spare parts and auxiliaries. Managing supply chain in line with the customer’s requirements. Helping sales personnel in finalising orders. Preparation of purchase agreements and price lists. Vendor ratings. [B]Legal and commercial [/B]: Knowledge on Import duties and duty structures. Working Knowledge on sales tax VAT, CST and various excise duties like Depot excise, Factory excise etc. Knowledge on banking and finance includes payment instruments. Executing various contracts like rate contract, value contract and other contracts its implications. [B]Key Account Management [/B]: Developing relationships with key decision-makers in target organizations for long term business development. Interacting with clients, suggesting most viable product range and fostering business relationships. Interacting with various departments for resolving issues, both internally and externally. [B]After Sales Support [/B]: Administering the Service/Spares Delivery function for proactively providing maintenance solutions.Tracking daily complaints, ensuring proper manpower for lesser response time and faster speed of service. Monitoring post service activities and handling customer grievances for superior customer service. Collecting & collating feedback from clients to identify areas of improvements. [B]Service Management [/B]: Co-ordination with Service Manager to ensure completion of project within the time & cost parameters. Preparation of schedules for spares procurement based on the (O/H)/maintenance schedules with an overall aim of reducing machinery downtime and increasing plant availability. [B]Operations & Maintenance [/B]: Ensuring the smooth functioning of the engines by supplying the right part at the right time. Scheduling and planning predictive, preventive and breakdown maintenance Jobs with key focus on spares & other resource availability. [B]SAP Implementation [/B]: Analysing Gaps. Finalising system standards and procedures with M/s. Accenture Ltd. to develop IT enabled system, as a Key User of Sales & Distribution module of SAP, which had cross linkages with Sales/Marketing/Manufacturing/Planning/Accounts Departments. Go live and support, supporting the end users on operational issues. EMPLOYMENT HISTORY & FORTES - Commenced professional career at Chartered Accountant Firm from April’93 to December’95. - Worked with Herbertsons Ltd. (U. B. Group of Co.) from September’96 to March’00. - Since – May 2000 to till date with Wartsila India Ltd The world’s leading full line manufacturer of reciprocating engines used for power generation (both captive and utilities), marine propulsion and auxiliary power applications. Wartsila India Ltd. Is a wholly owned company of Wartsila Corporation with headquarters at Helsinki, Finland. [URL="http://www.wartsila.com"]www.wartsila.com[/URL] Key Deliverables - Developing spare parts sales for all India Customers. - Improving spare parts availability by improving logistic and better forecasting. - Managing various operational issues at various sites and managing customer relationships. - Vendor development and dealers management. - Negotiation for contracts with customers and as well as with vendors. - Forecasting spare parts requirement for various models of engines and ensuring availability of these spares at the respective dealers. - Complete logistic management right from vendor or PC - Network stores- end customer. Key Contributions - Improved spare part availability at dealers place. (RT from 42 days to 11 days) - Improved spare part sales in the Western Region, Service Sales. - Resolved various operational and commercial issues at various sites and smoothened the operations. For e.g. TATA Power, Indo Rama &. - Renewed existing all contacts after resolving the ‘critical issues’ with customer. Notable Contributions - Increased ‘Customer Satisfaction Index’ from 6.7 to 8.3 (scale 0-10) - Increased ‘Offer response time’ from 48 hrs to 24 hrs working time. - Increased in ‘Completeness Of Delivery’. - Spares procurements, spares logistic management, Service Sales business development - Increased the “Inventory Turn Over Ratio” form 4.77 to 7.43 - Increased availability of the critical spares. - Developed tools for maintaining online status of offers submitted. - Successfully implemented SAP for SD modules as a key user in Wartsila for 3 years. PROFESSIONAL ENRICHMENT PROGRAMMES - Commercial & Legal aspects of Sales & Purchase. - Introduction to Network / Email / Internet etc. - ISO 9000 introduction - Finance For ‘Non Finance’ (In house training of WARTSILA) - Engine Component critical-non critical. (In house training of WARTSILA) [B]- Personality development [/B]: Three days training on “Effective Communications & Personality development” – Enjoying Challenges Together. (In-house training of WARTSILA) [B]- Prerana [/B]: 4 day Intensive Training on “Team Management Skills” by – High places. ACADEMIC CREDENTIALS Master of Commerce Mumbai University May’1999 Bachelor of Commerce Mumbai University April’1996 Diploma in Business Management Mumbai University January’2005[/QUOTE]
